Throughout this report, we have highlighted a number of challenges that have implications on how we strive to achieve our Vision and Mission.
Safety — As new joiners replace more experienced staff who are approaching retirement, we must address the safety risks that will inevitably arise in our workplaces. We must also respond to changing passenger demographics, especially an increase in the number of elderly passengers and visitors to Hong Kong who are not familiar with our network, that pose challenges for customer safety in future.
Financial Performance — We recognise that we must balance the expectations of shareholders to receive reasonable investment returns with the needs of other stakeholders to maintain train fares at affordable levels while investing in safe, comfortable and convenient journeys. We are concerned about the overall lack of greenfield development sites in Hong Kong because investment properties are a major source of income for our business. In order to ensure the continued success of our Rail plus Property model, we have set up an internal team to identify untapped opportunities within our existing portfolio of properties and stations.
Environment — Among other significant environmental challenges such as waste management, we are mitigating emissions of greenhouse gases that increase the threat of climate change by using energy and other resources more efficiently. We are also taking measures to identify and adapt to direct impacts from climate change on our business.
Corporate Governance — Learning from earlier mistakes and experiences, we made changes to our corporate governance in 2014 in order to become more transparent about implementation of network expansion projects. We recognise that we must hold ourselves accountable to stakeholders for other major opportunities to expand and develop our business in future.
Staff — As older members of our workforce prepare to retire, we are stepping up training and development opportunities to equip new joiners with the skills that they need to perform their duties. We are also working to strengthen our corporate culture in order to respond to the changing demands of our business and expectations of our stakeholders.
Community — We will continue to invest in the communities we serve, looking for innovative ways to increase engagement with our stakeholders and to work with community investment partners to support the development of a socially sustainable city in Hong Kong as well as other locations where we operate.
Customers — Continued growth of our patronage places increasing demands on our services. In addition to maintaining world-class levels of train service performance and relieving congestion on our network, we must address the needs of an aging population by improving barrier-free facilities in our trains, stations and properties.
Value Chain — We recognise our responsibility to encourage sustainable practices throughout our value chain, including our suppliers, contractors, tenants and passengers.