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Community

Community Engagement

We consult extensively with local communities on the impacts of new rail projects managed by the Projects Division, property developments managed by the Property Division and other major works managed by the Operations Division. On the one hand, we seek to work with stakeholders to mitigate inconvenience for local neighbourhoods due to noise, dust, traffic disruption and numerous other considerations. On the other hand, in order to design and deliver our projects for the greatest possible benefit of local communities it is important that we consider and incorporate their views as much as practically possible.

Projects Division

This diagram illustrates the typical oversight and control exercised by our Projects Division during construction of our network expansion projects. Please refer to our case study to read about how we put these principles into practice.

Lessons Learned in 2014

We failed to communicate in a timely manner about unforeseen delays and cost implications affecting network expansion projects, particularly the Express Rail Link which we are project managing for the Hong Kong SAR Government. Although production schedule revisions are not uncommon for construction projects of this size and complexity, it was our responsibility to provide updates on the challenges that we were facing and on the effectiveness of mitigation measures to address those challenges.

We are determined to learn from our experiences on the Express Rail Link and to improve delivery of all projects in the present and future. Please refer to Corporate Governance for more information.

 

Community Engagement Activities by the Projects Division in 2014

  • 44 Community Liaison Group meetings
  • 39 District Council meetings
  • 8 LegCo meetings
  • 15+ community and Government relations activities, including site visits
  • 50 Youth Ambassadors community visits to raise awareness about the opening of the Island Line Extension to Western District
  • 4 green group meetings
  • Secondary school visit to the South Island Line (East) project site office with the Hong Kong Institute of Education
  • Knowledge sharing with local, Mainland of China and overseas delegates of the 18th Pacific Association of Quantity Surveyors Congress 2014
 
 

Did you know?

 

We publish MTR Projects Journal on a quarterly basis to highlight key aspects of our network expansion and improvement projects, including information about challenges and complexities that we are facing, and innovative techniques to address them.

 

Property Division

Our Vision is to connect and grow communities through our property development initiatives. We work hard to meet the expectations of our stakeholders by creating shared value for our business and society. Through ongoing dialogue, we strive to enhance the quality of life for all as we build and connect communities through deepening relationships with stakeholders and achieving common objectives.

Property Development

In all our property developments, we strive to meet the expectations of the communities in which we operate. For instance, during the development of the Maritime Square Extension, where we are converting a lorry park site on Tsing Tsuen Road near Tsing Yi Station into a commercial development, we have carried out years of continuous consultation with local residents and the District Council.

To address the concerns from residents about the potential high density of the project, a smaller-scale retail development project was pursued. The development will include enhancement of the existing Public Transport Interchange and will provide pedestrian connections as well as a podium landscape garden covering around 5,000 square metres. These facilities address the aspirations of residents to live in a more compatibly built environment by improving integration and providing a more pleasant townscape for the local community. We also adopted energy-efficient design features for this project.

Similarly, our PopCorn mall at Tseung Kwan O Station was designed to cater for changing aspirations of the local community such as better connectivity and more open space. The development includes a civic square, an elevated park, barrier-free access and connected walkways to neighbouring developments.

MTR Malls

MTR Malls supported over 100 Community Care programmes in 2014 covering a wide variety of activities, from youth development to art, community service, charitable, and environmental protection activities. MTR Malls provides space for social activities, serving as a platform for local communities to get together and enjoy arts and lifestyle events for better quality living. MTR Malls also supported environmental initiatives by participating in Earth Hour 2014 organised by WWF Hong Kong, as well as promoting waste recycling across the mall portfolio.

 

Community Engagement Activities in 2014

MTR Malls

  • Over 100 community care programmes ranging from youth development to art, community service, fundraising for charity and environmental protection
  • Yearly participation in Earth Hour
  • Promoting waste recycling and food waste reduction
  • Providing space for social activities and serving as a platform for local communities to get together and enjoy arts and lifestyle events for better quality living
 

Residential Estates

MTR managed residential estates held 464 social activities during 2014, with recycling initiatives in all managed estates. Our social activities included community relations events, environmental protection initiatives and charitable/fundraising initiatives. For example, flea markets were held in Caribbean Coast, Coastal Skyline and Tung Chung Crescent in Tung Chung to promote green living. In Luk Yeung Sun Chuen, free haircuts and free blood pressure tests were offered to elderly members of the community. Harbour Green initiated a volunteer recruitment drive for hosting charitable events.

Supported charities included the Scout Association of Hong Kong, Haven of Hope, World Vision, YMCA, The Salvation Army and Children’s Cancer Foundation.

 

Community Engagement Activities in 2014

Residential Estates

  • 464 social activities including community relations, environmental protection and fundraising to support charities such as the Scout Association of Hong Kong, Haven of Hope, World Vision, YMCA, The Salvation Army and Children’s Cancer Foundation
  • Recycling initiatives in all managed residential estates
  • Caribbean Coast, Coastal Skyline and Tung Chung Crescent held flea markets to promote green living
  • Luk Yeung Sun Chuen provided free haircuts and free blood pressure tests for the elderly
  • Harbour Green initiated a volunteer recruitment drive for charitable events
 

Offices

All MTR managed offices participated in Earth Hour 2014 to raise awareness about energy use and climate change. One of our office properties, Two ifc, was awarded the Class of Excellence in the Wastewi$e Label campaign by the Hong Kong Productivity Council to recognise their outstanding performance for reducing waste production. Two ifc organised a Low Carbon Living seminar and Green Upcycling Lantern workshop for its tenants.

Donation events at all managed offices were arranged for charity organisation, St James Settlement, which is a non-governmental organisation that has provided continuing care, counselling services and community centres to people in need for over 60 years.

 

Community Engagement Activities in 2014

Offices

  • Yearly participation in Earth Hour
  • Donation events for St James’ Settlement, which is a non-governmental organisation that has provided continuing care, counselling services and community centres for the needy in Hong Kong for over 60 years
  • Two ifc received Class of Excellence in the Wastewi$e Label campaign from the Hong Kong Productivity Council
  • Two ifc organised a Low Carbon Living seminar and Green Upcycling Lantern workshop for its tenants
 

Student Quality Circle Programme

The Property Division developed the Student Quality Circle programme in 2009 to promote our culture of continuous improvement to the young generation. We partnered with three primary schools to reach almost 200 primary students. The programme will be extended to secondary schools in 2015.

Volunteering and Fundraising

During 2014, our Property Division took part in over 30 volunteering activities, including School-Company-Parent events. We supported 16 NGOs through fundraising, including the Children’s Cancer Foundation, Helping Hand, Hong Chi, Leap of Mind, Lok Sin Tong, Oxfam Hong Kong, Po Leung Kuk, Regeneration Charity Fund, Scout Association of Hong Kong, S.K.H. St. Christopher’s Home, The Salvation Army, The Hong Kong Council of Early Childhood Education and Services (CECES), The Hong Kong Girl Guides Association, UNICEF, Wallace & Gromit’s Grand Appeal (UK), Art in Hospital (HK) and Yan Chai Hospital.

 

Community Engagement Activities in 2014

Fundraising and Volunteering

  • Over 30 volunteering activities for 16 beneficiary NGOs, including Children’s Cancer Foundation, Helping Hand, Hong Chi, Leap of Mind, Lok Sin Tong, Oxfam Hong Kong, Po Leung Kuk, Regeneration Charity Fund, Scout Association of Hong Kong, S.K.H. St. Christopher’s Home, The Salvation Army, The Hong Kong Council of Early Childhood Education and Services (CECES), The Hong Kong Girl Guides Association, UNICEF, Wallace & Gromit’s Grand Appeal (UK), Art in Hospital (HK) and Yan Chai Hospital
  • Our volunteers have worked with 30 secondary schools and over 800 students through the School-Company-Parent programme since 2006 - this programme is organised by The Young Entrepreneurs Development Council and helps secondary students to connect with the commercial world and acquire an entrepreneurial mindset
 

School-Company-Parent Programme

The Property Division has taken part in the School-Company-Parent programme organised by The Young Entrepreneurs Development Council since 2006, with members of our staff serving as company ambassadors. The objective is to help secondary students connect to the commercial world and acquire an entrepreneurial mindset before they enter the workforce. Over the years, we have partnered with over 30 secondary schools and provided support to almost 800 youths.

Operations Division

MTR Society Link

MTR Society Link was established in 2009 as a platform for our Operations Division to exchange views and connect with Society Link members through visits, gatherings, and e-newsletters. There are now 23 member organisations representing a range of societies, associations and chartered institutes in Hong Kong, including Caritas Social Work Services Division and The Federation of Youth Groups, among others.

One of the priorities of Society Link is to engage with young members from professional groups such as The Hong Kong Institute of Surveyors, The Hong Kong Institution of Engineers and The Chartered Institute of Building (Hong Kong). In 2014, we organised three gatherings of Society Link to engage with stakeholders on customer service, crowding and safety topics. Almost 950 individual members participated in nine visits that we hosted during the year.

 

Community Engagement Activities by Operations Division in 2014

  • 168 charity collections for various charities
  • +500 community members reached through
    • 14 school talks
    • 5 elderly talks
    • 9 youth activities