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Sustainability Report 2014

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About MTR

  • Life of the City: Sustainability Report 2014
  • About MTR Corporation
  • CEO Letter
  • Our Businesses in Hong Kong
  • Mainland of China and International Business
  • New Networks

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Safety

  • Introduction
  • Customer Safety
  • Staff and Contractor Safety

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Financial Performance

  • Introduction
  • Rail plus Property Model
  • Fares for Hong Kong Transport Operations

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Environment

  • Introduction
  • Sustainable Resource Use
  • Climate Change
  • Environmental Protection

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Corporate Governance

  • Introduction
  • Fair and Ethical Business
  • Stakeholder Engagement

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Staff

  • Introduction
  • Recruitment
  • Nurturing our Corporate Culture
  • Global HR Strategy

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Community

  • Introduction
  • Community Engagement
  • Case study: Island Line Extension to Western District
  • Community Investment

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Customers

  • Introduction
  • Responding to Challenges
  • Customer Services in our Managed Properties

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Value Chain

  • Introduction
  • Supply Chain Management
  • Working with Station Retailers
  • Working with Partners in our Properties

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2015 and Beyond

  • Introduction
  • Future of Railway in Hong Kong
  • New Property Developments in Hong Kong
  • Future Plans Outside of Hong Kong

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Mainland of China and International Business

  • Introduction
  • MTR Shenzhen
  • MTR Stockholm
  • Metro Trains Melbourne

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Performance Metrics

  • Introduction
  • Data Management
  • Performance Data Tables
  • CoMET Benchmarking Results 2013

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Download Data Table As Excel

Past Reports

2013

Full report (Eng)

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Summary report (Eng, Chi)

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2012

Full report (Eng)

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Summary report (Eng)

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2011

Full report (Eng)

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Summary report (Eng)

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