Performance Data Tables

The tables in this sub-section provide data on key economic, environmental, social and safety performance trends for our businesses in Hong Kong, as well as sustainability performance trends for subsidiaries outside of Hong Kong.

The following data tables in excel format could be downloaded here.

Consolidated Financial and Economic Performance

Financial and Economic Performance Measure Links 2010 2011 2012 2013 2014
Turnover (HK$ million) Financial Performance Highlights 29,518 33,423 35,739 38,707 40,156
Total EBITDA (HK$ million) 10,917 12,124 12,895 14,399 15,423
Profit on property developments (HK$ million) 4,034 4,934 3,238 1,396 4,216
Profit for the year attributable to equity shareholders from underlying businesses before property developments (recurrent business) (HK$ million) 5,397 6,243 6,914 7,437 8,024
Reported net profit attributable to equitable shareholders (HK$ million) 12,059 15,556 13,375 13,025 15,606
Dividends per share (HK$) 0.59 0.76 0.79 0.92 1.05
Total assets (HK$ million) 181,660 197,684 206,687 215,823 227,152
Loans, other obligations and bank overdrafts (HK$ million) 21,057 23,168 23,577 24,511 20,507
Total equity attributable to equity shareholders of the company (HK$ million) 121,914 131,907 142,904 152,557 163,325
EBITDA margin (including railway subsidiaries outside of Hong Kong) (%) 37.0 36.3 36.1 37.2 38.4
EBITDA margin (excluding railway subsidiaries outside of Hong Kong) (%) 54.9 55.6 53.6 53.4 53.1
Return on average equity attributable to equity shareholders arising from underlying businesses (%) 7.7 8.2 7.0 5.8 7.3
Net debt-to-equity ratio (%) 12.8 11.4 11.0 11.8 7.6
Interest cover (times) 10.5 14.5 13.0 11.5 15.2
Current tax paid
Hong Kong profits tax paid (HK$ million) -1,007 -1,949 -1,699 -1,183 -954
Mainland of China and overseas tax paid (HK$ million) -4 -154 -100 -160 -173
Expenses relating to Hong Kong Transport Operations
Energy and utilities (HK$ million) -1,067 -1,110 -1,200 -1,293 -1,409
Maintenance and related works (HK$ million) -912 -1,048 -1,112 -1,177 -1,361
Staff costs and related expenses (HK$ million) -3,398 -3,673 -4,067 -4,198 -4,450
Stores and spares consumed (HK$ million) -421 -466 -477 -514 -540

Environmental Performance

Environmental Performance Measure Links 2010 2011 2012 2013 2014
Energy Use for Railway Operations
Total electricity purchased MWh Electricity Consumption 1,364,319 1,375,813 1,423,108 1,424,953 1,471,301
  Heavy rail MWh 1,314,659 1,323,795 1,369,518 1,371,918 1,417,339
  Light rail and bus MWh 49,660 52,019 53,590 53,035 53,962
Electricity consumption per revenue car-km kWh per revenue car-km 4.83 4.84 4.83 4.70 4.78
  Heavy rail kWh per revenue car-km 4.82 4.83 4.82 4.69 4.77
  Light rail and bus kWh per revenue car-km 5.18 5.12 5.13 5.03 5.03
Water Consumption
Water consumption from railway operations m3 Water Consumption 836,877 887,378 841,671 846,709 851,639
Water consumption from managed and investment properties m3 970,260 1,095,937 994,540 1,214,050 1,108,946
Waste Management
Metals recycled from railway operations tonnes Waste 2,784 3,020 3,990 2,843 3,034
Spent oil recycled from railway operations - Amount litres 94,780 106,980 90,306 98,340 101,300
Spent oil recycled from railway operations - % total % 100 100 100 100 100
General wastes from railway extension projects tonnes 22,765 15,855 26,267 58,967 187,831
Total Construction Wastes Recycled (2014 onward) tonnes n/a n/a n/a n/a 6,288,912
Climate Change Management
Annual review of climate change - risks assessment and continuous risk management action Text Climate Change Mitigation Review Completed Review Completed Review Completed Review Completed Review Completed
GHG Emission Inventory
Total GHG Emissions tonnes CO2e Climate Change Mitigation 1,178,773 1,218,242 1,255,123 1,359,996 1,497,435
Scope 1 tonnes CO2e 37,805 42,431 53,567 51,963 58,342
Scope 2 tonnes CO2e 1,113,168 1,156,531 1,171,763 1,242,449 1,354,625
Scope 3 tonnes CO2e 27,800 19,280 29,792 65,584 84,468
Corporate Functions and Main Office Buildings
Total tonnes CO2e 19,377 19,976 19,231 21,059 21,493
Scope 1 tonnes CO2e 2,785 3,115 2,840 2,943 2,895
Scope 2 tonnes CO2e 14,014 15,139 14,750 16,268 16,645
Scope 3 tonnes CO2e 2,578 1,722 1,641 1,847 1,953
Transport Operations
Total tonnes CO2e 886,853 925,526 944,361 991,629 1,103,799
Scope 1 tonnes CO2e 30,081 33,000 40,709 41,183 47,116
Scope 2 tonnes CO2e 856,302 892,023 903,177 949,969 1,056,204
Scope 3 tonnes CO2e 471 503 475 476 479
Network Expansion
Total tonnes CO2e 26,695 19,827 30,600 67,113 86,457
Scope 1 tonnes CO2e 325 332 421 433 278
Scope 2 tonnes CO2e 2,197 3,093 3,097 4,143 4,804
Scope 3 tonnes CO2e 24,173 16,402 27,083 62,537 81,375
Properties and Other Businesses
Total tonnes CO2e 245,848 252,913 260,930 280,196 285,686
Scope 1 tonnes CO2e 4,615 5,984 9,598 7,404 8,053
Scope 2 tonnes CO2e 240,655 246,275 250,740 272,069 276,972
Scope 3 tonnes CO2e 578 653 593 724 661
Notes

✔ Limited assurance has been provided by PwC over these KPIs for the year 2014.

Social Performance

Social Performance Measure Links 2010 2011 2012 2013 2014
Total number of passenger trips – weekday average million Customers Introduction 4.62 4.85 5.07 5.25 5.46
Total number of passenger trips - Hong Kong passenger services million 1,605 1,688 1,767 1,819 1,900
Share of franchised public transport in Hong Kong % Hong Kong Transport Operations 44.3 45.4 46.4 46.9 48.1
Total employees in Hong Kong number Our People 13,829 14,444 15,200 16,158 16,624
Persons with disabilities employed number n/a 201 199 223 256
Persons with disabilities employed % n/a 1.4 1.3 1.4 1.6
Women employees % 19.1 19.3 19.7 20.3 20.3
Women on the Board % Corporate Governance Management Approach 17 17 17 27 25
Voluntary staff turnover rate % Length of Service 2.6 3.3 4.2 4.2 4.4
Vacant posts filled internally either by promotion or transfer % 47 49 48 49 59
Training days per employee days Training Programmes 6.4 6.0 6.3 6.5 6.9
Total staff training days - management training Man-day Nurturing our Corporate Culture 22,664 21,578 23,211 22,133 18,784
Charitable Contributions
Cash donations HK$ '000 Fundraising and Donations 2,401 2,700 3,800 6,700 15,400
Gifts in kind HK$ '000 20,400 25,600 17,300 27,520 20,490
Employee fundraising HK$ '000 310 355 399 398 274
Employee volunteering (no. of projects) number Staff Volunteering 198 206 239 239 245
Employee volunteering (no. of volunteers) number 4,400 5,600 5,800 6,000 6,000
Legal Compliance
Number of convicted
Cases of corruption number Anti-Corruption and Whistle-Blowing 0 0 0 0 0
Cases involving health and safety standards number n/a n/a n/a n/a 1(1)
Cases involving labour standards number n/a n/a n/a n/a 0
Cases involving product responsibility (including customer privacy) number n/a n/a n/a n/a 0
Cases involving working conditions number n/a n/a n/a n/a 0
Non-compliance with environmental standards
Number of convicted cases
MTR Corporation number 0 1 0 0 2(2)
Main contractors number 2 1 4 4 1(3)
Environmental fines
MTR Corporation HK$ 0 15,000 0 0 12,000(2)
Main contractors HK$ 10,000 2,000 232,000 278,000 15,000(3)
Customer Service Pledge Items Achieved
Train service delivery (%) Train Service Performance  
Island, Kwun Tong, Tseung Kwan O, Tsuen Wan, Tung Chung and Disney Resort lines and Airport Express % 99.8 99.9 99.9 99.9 99.9 #
East Rail Line (including Ma On Shan Line) % 99.9 99.9 99.9 99.9 99.9 #
West Rail Line % 99.9 99.9 99.9 99.9 99.9 #
Light Rail % 99.9 99.9 99.9 99.9 99.9 #
Passenger journeys on time
(Passenger journeys with less than 5 minutes’ delay compared to total number of passenger trips delivered)
Island, Kwun Tong, Tseung Kwan O, Tsuen Wan, Tung Chung and Disney Resort lines % 99.9 99.9 99.9 99.9 99.9 #
Airport Express % 99.9 99.9 99.9 99.9 99.9 #
East Rail Line (including Ma On Shan Line) % 99.9 99.9 99.9 99.9 99.8 #
West Rail Line % 99.9 99.9 99.9 99.9 99.9 #
Train punctuality
(Train trips delivered with delay within pre-determined length of time compared to total number of train trips delivered; the length of delay differs for different lines)
Island, Kwun Tong, Tseung Kwan O, Tsuen Wan, Tung Chung and Disney Resort lines % 99.7 99.7 99.8 99.8 99.7 #
Airport Express % 99.9 99.9 99.9 99.9 99.9 #
East Rail Line (including Ma On Shan Line) % 99.9 99.8 99.9 99.9 99.9 #
West Rail Line % 99.8 99.8 99.9 99.9 99.9 #
Light Rail % 99.9 99.9 99.9 99.9 99.9 #
Train reliability
(Including incidents resulting in delay of 5 minutes or more)
East Rail Line (including Ma On Shan Line) and West Rail line revenue car-km/
incident
3,813,015 3,292,956 7,113,301 4,412,228 4,747,878
Island, Kwun Tong, Tseung Kwan O, Tsuen Wan, Tung Chung and Disney Resort lines and Airport Express revenue car-km/
incident
2,459,083 1,841,882 4,203,807 3,474,269 3,585,340
Temperature and ventilation
(Compliance with internal guidelines for a cool, pleasant and comfortable environment)
Trains with a cool, pleasant and comfortable train environment generally at or below 26°C (excluding Light Rail) % 99.9 99.9 99.9 99.9 99.9
Light rail on-train air-conditioning failures per month times 0 0 0 0 0
Stations with a cool, pleasant and comfortable environment generally at or below 27°C for platforms and 29°C for station concourses, except on very hot days % 99.8 99.9 99.9 99.7 99.9
Northwest transit service area bus service delivery
(Actual bus trips delivered compared to scheduled bus trips)
Service delivery % 99.8 99.8 99.8 99.5 99.7
Notes

(1): In June 2014, a hose reel in one of our station was obstructed by a commercial exhibition booth and breaches the Fire Services (Fire Hazard Abatement) Regulation, Cap. 95F.

(2): In January 2014, a sewage sample on one of our station sewage treatment plant exceeded discharge limits during routine inspection. The company implemented corrective measures and no further action was taken by the EPD.
In March 2014, The company was fined $12,000 for a contravention of Waterworks Ordinance, Cap 102 in one of our managed properties.

(3): A contractor in our railway extension projects was fined $15,000 for non-compliance to the Noise Control Ordinance, Cap 400.

✔ Limited assurance has been provided by PwC over these KPIs for the year 2014.

# These KPIs have been assured separately by Bureau Veritas Certification for the year 2014.

Safety Targets and Performance

Safety Targets and Performance Links 2010 2011 2012 2013 2014
Passenger and Public Safety
Fatality Heavy rail Target
Performance
Customer Safety 0
0
0
0
0
0
0
2
0
0

Light rail Target
Performance
0
1
0
1
0
0
0
0
0
0

Bus Target
Performance
0
0
0
0
0
0
0
0
0
0

Number of injuries requiring hospitalisation per 100 million passenger journeys Heavy rail Target
Performance
Customer Safety 7.65
7.94
7.65
9.38
9.72
9.72
9.72
10.25
10.02
8.12

Light rail Target
Performance
14.5
12.3
13.78
7.44
8.59
13.76
11.50
15.73
12.08
8.61

Bus Target
Performance
10.6
7.51
10.07
7.05
9.60
5.07
9.12
4.91
8.66
4.68

Staff Safety
Fatality Corporate support functions Target
Performance
Staff and Contractor Safety 0
0
0
0
0
0
0
0
0
0

Operations Division Target
Performance
0
0
0
0
0
0
0
0
0
0

Projects Division Target
Performance
0
0
0
0
0
0
0
0
0
0

Property Division Target
Performance
0
0
0
0
0
0
0
0
0
0

China and International Business Division Target
Performance
0
0
0
0
0
0
0
0
0
0

Lost time injuries per 100,000 man-hour Corporate support functions Target
Performance
Staff and Contractor Safety 0.13
0.12
0.10
0.26
0.10
0.19
0.14
0.23
0.13
0.17

Operations Division Target
Performance
0.56
0.48
0.49
0.42
0.49
0.54
0.49
0.67
0.50
0.40

Projects Division Target
Performance
0.10
0.10
0.10
0.05
0.10
0.07
0.10
0.08
0.10
0.11

Property Division Target
Performance
0.45
0.20
0.41
0.15
0.33
0.24
0.30
0.29
0.30
0.10

China and International Business Division Target
Performance
1.35
0.85
0.94
0.55
0.00
0.00
0.00
0.00
0.00
0.00

Contractor Safety
Fatality Corporate support functions Target
Performance
Staff and Contractor Safety n/a
n/a
n/a
n/a
0
0
0
0
0
0

Operations Railway Target
Performance
0
0
0
0
0
0
0
0
0
0

Hong Kong property development and investment projects Target
Performance
0
0
0
0
0
0
0
1
0
1(4)

Hong Kong investment property Target
Performance
n/a
n/a
n/a
n/a
0
0
0
1
0
0

Hong Kong management property Target
Performance
n/a
n/a
n/a
n/a
0
0
0
0
0
0

Hong Kong project construction - railway extension projects Target
Performance
0
0
0
2
0
0
0
2
0
1(5)

China and International Business Division Target
Performance
0
1
0
0
0
0
0
0
0
0

Reportable accidents per 100,000 man-hour Corporate support functions Target
Performance
Staff and Contractor Safety n/a
n/a
n/a
n/a
0.16
0.18
0.18
0.17
0.17
0.08

Operations railway Target
Performance
0.34
0.12
0.25
0.19
0.21
0.21
0.21
0.24
0.21
0.16

Hong Kong project construction - railway extension projects Target
Performance
0.40
0.22
0.30
0.41
0.30
0.47
0.30
0.56
0.30
0.57

Hong Kong property development and investment projects Target
Performance
0.52
0.21
0.47
0.20
0.38
0.17
0.38
0.04
0.35
0.06

Hong Kong investment property (2012 onward) Target
Performance
n/a
n/a
n/a
n/a
0.20
0.15
0.22
0.16
0.22
0.15

Hong Kong management property (2012 onward) Target
Performance
n/a
n/a
n/a
n/a
0.20
0.17
0.22
0.13
0.22
0.13

China and International Business Division Target
Performance
0.50
0.07
0.50
0.07
0.00
0.00
n/a
n/a
n/a
n/a

Lost time injuries per 100,000 man-hour (2013 onward) China and International Business Division Target
Performance
n/a
n/a
n/a
n/a
n/a
n/a
0.00
0.00
0.00
0.00

Notes

(4): At the Nam Cheong Station property development site, two workers were found unconscious at the bottom of a manhole, with one suffering from serious injuries and the other certified dead on arrival at hospital.

(5): At the Shatin to Central Link network expansion project site in Wong Tai Sin, a worker was hit on the chin and neck by the bracing arm of a site investigation rig when it was being dismantled and was certified dead on arrival at hospital after suffering from serious bleeding.

✔ Limited assurance has been provided by PwC over these KPIs for the year 2014.

Mainland of China and International Business

Shenzhen (MTRSZ) Stockholm (MTRS) Melbourne (MTM)
KPIs Measure 2012 2013 2014 2012 2013 2014 2012 2013 2014
Environmental Performance
Total electricity consumption – heavy rail MWh 66,740 65,166 73,987 184,308 181,116 182,288 433,983 439,903 437,821
Total water consumption m3 233,108 222,071 183,813 n/a n/a n/a 141,835 123,943 143,890
Metals recycled tonnes 3.8 3.5 7.5 n/a n/a 278.0 40.2 44.3 30.1
Spent oil recycled - Amount litres 3,000 4,265 2,664 n/a n/a 19,922 n/a n/a n/a
Total GHG emissions tonnes CO2e 52,342 54,032 61,585 42 31 281 464,386 462,107 450,556
Scope 1 emissions tonnes CO2e 285 259 236 38 27 281(6) 694 670 661
Scope 2 emissions tonnes CO2e 52,057 53,773 61,349 4 4 n/a 463,692 461,437 449,895
Social Performance
Total employees number 1,245 1,289 1,331 2,714 2,663 2,519 4,283 4,297 4,521
Women employees % 34.9 32.0 30.2 29.9 29.9 29.3 16.6 21.0 18.4
Voluntary staff turnover rate % 11.2 12.9 8.3 6.0 5.0 4.2 0.4 4.0 4.1
Training days per employee days 1.4 1.5 1.8(7) 3.1 3.0 2.8 10.2 11.7 13.0
Train Service Performance
Total number of passenger trips million 117 140 169 322 328 330 227 227 222
Passenger journeys on time % n/a n/a 100.0 n/a n/a n/a n/a n/a 91.4
Train punctuality % n/a n/a 99.9 n/a n/a 96.1 n/a n/a 92.8
Train reliability revenue car-km/
incident
n/a n/a 15,852,883 n/a n/a 50,783 n/a n/a 63,372
Train service delivery % n/a n/a 100 n/a n/a 99.0 n/a n/a 98.8
Charitable Contributions
Cash donations HK$ 132,012 0 0 259,710 120,927 150,000 20,501 215,579 526,415
Legal Non-Compliance
(Number of convicted cases)
Cases of corruption number 0 0 0 0 0 0 0 0 0
Cases involving health and safety number n/a n/a 0 n/a n/a 0 n/a n/a 0
Cases involving labour standards number n/a n/a 0 n/a n/a 0 n/a n/a 0
Cases involving product responsibility (including customer privacy) number n/a n/a 0 n/a n/a 0 n/a n/a 0
Cases involving working conditions number n/a n/a 0 n/a n/a 0 n/a n/a 0
Non-compliance with environmental standards
MTR subsidiary number 0 0 0 0 0 0 0 0 0
Main contractors number 0 0 0 0 0 0 0 0 0
Environmental fines
MTR subsidiary HK$ 0 0 0 0 0 0 0 0 0
Main contractors HK$ 0 0 0 0 0 0 0 0 0
Safety Targets and Performance
Passenger and public safety
Fatality Target
Performance
0
0
0
0
0
0
0
5
0
1
0
1(8)
0
10
0
1
0
8(9)

Number of injuries per million passenger journeys Target
Performance
1.47
1.46
1.47
1.36
1.47
1.07
1.00
1.33
0.99
1.25
0.98
1.49
3.60
2.76
3.60
2.04
2.00
2.32(10)

Staff safety
Fatality Target
Performance
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Lost time injuries per 100,000 man-hour Target
Performance
0.29
0.15
0.28
0.14
0.27
0.18
0.63
0.47
0.63
0.39
0.63
0.46
1.00
0.80
0.60
1.04
0.60
0.61

Contractor safety
Fatality Target
Performance
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0

Lost time injuries per 100,000 man-hour Target
Performance
0.48
0.33
0.47
0.16
0.45
0.07
n/a
n/a
n/a
n/a
n/a
n/a(11)
0.45
0.11
0.40
0.16
0.40
0.38

Notes

(6): In previous years, Scope 1 GHG emissions were reported for replacement services only. This year, the reported figure includes all activities.

(7): The number has been restated in previous years.

(8): One passenger was killed during an altercation between two passengers, whereby both passengers fell into the track area but one passenger climbed back onto the platform before the train arrived.

(9): Seven of the eight fatalities involved trespassers, with four of those fatal incidents taking place at pedestrian crossings. The remaining case involved a passenger who fell onto the track while attempting to board a departing train.

(10): There has been an increase in slip, trip, and fall incidents leading to injury, particularly at Inner Melbourne stations, such as Flinders Street Station and Parliament Station. A plan is being implemented to address safety concerns at these stations.

(11): MTRS does not monitor contractor injuries because this KPI is not relevant to its business nature or needs.

✔ Limited assurance has been provided by PwC over these KPIs for the year 2014.