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Performance Metrics

Data Management

The following components of our robust data management system ensure the integrity of data disclosed in this sustainability report:

  • The Audit Committee of the Board of Directors monitors the integrity of all financial information, and the Company has engaged KPMG as its External Auditor.
  • Our Human Resources Management system manages all data relating to our staff.
  • Our centralised sustainability data collection system provides an audit trail and helps to identify errors or data gaps for other quantitative data.
  • Regular assessments and internal monitoring programmes ensure compliance in accordance with our Corporate Guideline and Instruction (CGI) on Compliance with Statutes and Regulations.
  • Bureau Veritas Certification Hong Kong provides assurance for selected customer service performance data relating to our Operating Agreement and Customer Service Pledge. The assured data have been marked with “#”in Social Performance.
  • PricewaterhouseCoopers Limited (PwC) provides independent limited assurance for other selected quantitative data. The assured data have been marked with “✔” in Performance Table.
 

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Please refer to our Annual Report for more information about the work of our Audit Committee.

 

Consolidated Financial and Economic Performance

For the convenience of our stakeholders, we have reproduced selected economic and financial KPIs from our Annual Report. Please refer to the Annual Report for more information about this data.

 

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Our Annual Report 2014 is available on our corporate website.

 

Environmental Performance

Railway Operations

In order to facilitate like-for-like comparisons with other metro operators, some KPIs for our railway operations, such as energy use, water consumption and waste management, reflect environmental impacts from revenue-generating activities only. For example, data on electricity purchased for heavy rail includes traction energy and auxiliary energy used by trains, as well as energy use in stations and depots but excludes energy used during testing and commissioning phases of new rail lines as well as by advertising panels and station kiosks.

Projects Division and Property Division

We monitor performance on our construction sites in accordance with Environmental Impact Assessments for our projects. Our KPI for general waste monitors the amount of waste that is transferred from network expansion project sites to Public Fill Reception Facilities that are managed by the Civil Engineering and Development Department or transported to alternative construction sites.

We do not report on impacts that are outside the direct control or influence of the Company, such as energy use and water consumption that is the responsibility of contractors on our construction sites, and the responsibility of tenants in our managed and investment properties.

GHG Emissions

In line with the Scope of this Report, we disclose data on greenhouse gas (GHG) emissions, including CO2, CH4 and N2O, for the principal activities of the Company in Hong Kong. In general, we apply the operational control approach to defining our organisational boundary. This means that our GHG inventory accounts for 100 per cent of GHG emissions from operations over which we have operational control, but does not account for GHG emissions from operations over which we do not have control.

Please note that our GHG emissions inventory does not currently include activities of two Hong Kong subsidiaries over which we have operational control, namely Octopus and Ngong Ping 360. Data on GHG emissions for subsidiaries engaged in railway operations outside of Hong Kong is reported separately.

The following table provides a summary of our GHG inventory, which aligns with the Greenhouse Gas Protocol that is jointly published by the World Business Council for Sustainable Development and the World Resource Institute. We have accounted for operations and activities that contribute direct emissions and removals (Scope 1) and energy-related indirect emissions (Scope 2). We have also chosen to report on other indirect emissions (Scope 3) that we consider to be relevant and material to our business.

 

Definitions

Scope 1 emissions are direct emissions from owned or controlled sources such as on-site electricity generators and boilers, dedicated motor vehicle fleets and leakage from refrigeration systems.

Scope 2 emissions are indirect emissions resulting from production and transportation of electricity, heating, cooling and steam that are purchased by the reporting entity from off-site providers.

Scope 3 emissions are indirect emissions from both upstream and downstream activities in the value chain of the reporting entity other than those included in Scope 2. Some examples include emissions associated with the supply of resources and materials to the reporting entity such as water, activities that are outsourced by the reporting entity such as treatment and disposal of waste, as well as staff business travel.

 
Corporate Functions and Main Office Buildings

Corporate Functions comprise the Finance Division, Human Resources and Administration Division, Legal and Procurement Division, Commercial and Marketing Division, Corporate Relations Department and Internal Audit Department. Main office buildings comprise Kowloon Bay Headquarters, Fo Tan Railway House, Kam Tin Building and 33/F, Two ifc.

Scope 1 includes fuel consumption and refrigerants.

Scope 2 includes purchased electricity.

Scope 3 includes water consumption and sewage treatment, paper consumption and staff business travel.

Please note:

  • Refrigerants at Kowloon Bay Headquarters only.
  • Electricity consumption, water consumption and sewage treatment at 33/F, Two ifc from 2013 onwards only.
  • Since paper is procured centrally, this data reflects paper consumption for all business units, not only Corporate Functions.
Transport Operations

Transport Operations comprise heavy rail, light rail and bus services, all MTR stations, depots and other railway-supporting services.

Scope 1 includes fuel consumption supporting railway operations, fuel for feeder bus services and refrigerants.

Scope 2 includes purchased electricity for railway operations.

Scope 3 includes water consumption and sewage treatment.

Please note:

  • In 2014, purchased electricity includes advertising kiosks, station kiosks, station car parks, Tsueng Kwan O Laboratory, Traxcomm and telecommunications as well as testing and commissioning during the pre-operation phase of the Island Line Extension to Western District.
  • In 2014, water consumption includes tunnel cleaning.
Network Expansion

Network Expansion includes all civil, electrical and mechanical works for Kwun Tong Line Extension, Shatin to Central Link, South Island Line (East), West Island Line and Express Rail Link (Hong Kong section).

Scope 1 includes fuel consumption.

Scope 2 includes purchased electricity.

Scope 3 includes water consumption and sewage treatment, and general wastes disposed to landfill.

Please note:

  • Fuel consumption includes site offices for projects, but excludes construction activities.
  • Purchased electricity includes site offices for projects, but excludes construction activities.
  • General wastes disposed to landfill includes construction activities and site offices.
Properties and Other Businesses

Properties and Other Businesses includes properties that are owned, developed and managed by the Company as follows:

  • Hong Kong Investment Property, namely, Telford Plaza I, Telford Plaza II, Luk Yeung Galleria, The Lane, PopCorn 2, Paradise Mall, Elements, Maritime Square, CityLink, PopCorn 1, Hunghom Building, Riverpark, Trackside Villas, Ocean Walk.
  • Hong Kong Management Property, namely Admiralty Centre, World-wide House, Fairmont House, Southern Garden, Hongway Garden, Heng Fa Chuen, Kornhill, Kornhill Gardens, Perfect Mount Gardens, Felicity Garden, Fortress Metro Tower, Two IFC, Telford Gardens, Residence Oasis, Clear Water Bay No. 8, Metro Town, Grandiose, The Capitol, Le Prestige, The Wings, The Waterfront, Sorrento, The Harbourside, The Cullinan, The Arch, Union Square, Tierra Verde, Tung Chung Crescent, Seaview Crescent, Coastal Skyline, Caribbean Coast, The Palazzo, Lake Silver, Festival City, Luk Yeung Sun Chuen, New Kwai Fong Gardens, Harbour Green, Island Harbourview, Central Park and Park Avenue, River Park, Century Gateway.

Scope 1 includes fuel consumption and refrigerants.

Scope 2 includes purchased electricity.

Scope 3 includes water consumption and sewage treatment.

Please note:

  • Properties that are managed by agents on behalf of the Company are not included.
  • Hong Kong Property Development and Investment Projects are not included because they are managed by project developers in partnership with the Company.

Our primary reference document for GHG calculations is “Guidelines to Account for and Report on Greenhouse Gas Emissions and Removals for Buildings (Commercial, Residential or Institutional Purposes) in Hong Kong (February 2010)” published by the Hong Kong Environmental Protection Department and the Electrical and Mechanical Services Department. This is the main source of the following information:

  • GHG emission factors, which are the average emission rates of a given GHG for a given source, relative to units of activity; and,
  • Global-warming potentials, which are relative measures of how much heat a given GHG traps in the atmosphere.

We refer to two other guidance documents for specific GHG emission factors that are not available in our primary reference document:

  • The emission factor for general waste disposed to landfills comes from Guidance for Voluntary Corporate Greenhouse Gas Reporting: Data and methods for the 2012 calendar year published by the New Zealand Ministry for the Environment; and,
  • The emission factors for staff business travel come from 2014 Government GHG Conversion Factors for Company Reporting: Methodology Paper for Emission Factors published by the United Kingdom Department for Food & Rural Affairs.
 

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The Greenhouse Gas Protocol is the most widely used international accounting tool to understand, quantify, and manage greenhouse gas emissions. It serves as the foundation for nearly every GHG standard and programme in the world.

Other guidelines to which we refer in our GHG emission inventory are available from their respective sources:
Hong Kong Environmental and Protection Department

New Zealand Ministry for the Environment

United Kingdom Department for Food & Rural Affairs

 

Social Performance

Compliance

Our CGI on Compliance with Statutes and Regulations covers statutes and regulations in Hong Kong, Mainland of China and overseas of significant relevance to our businesses. Internally, we report on actual or potential non-compliances that may impact operations, result in financial loss, or undermine the Company’s reputation, including minor breaches. The CGI also covers non-compliance due to actions by other parties, such as contractors or business partners, where the Company could be held responsible.

In this report, we disclose data on the number of convicted cases of non-compliance that have been concluded as of 31 December 2014.

 

Learn more …

 

Please download Our Pledge for Service 2014, which is available on our customer website.

 

Staff

In general, all KPIs for staff reflect full-time employees of the Company in Hong Kong, excluding temporary and part-time staff, staff of our subsidiaries and staff based in our offices in the United Kingdom.

Persons with Disabilities Employed

The number of staff with physical or mental disabilities, excluding those with chronic illnesses. This data is also expressed as a percentage of the total staff strength at the end of the reporting period.

Voluntary Staff Turnover Rate

The sum of staff turnover rate for each month during the reporting period. Monthly staff turnover rate is the number of staff members who resign voluntarily during the month as a percentage of the total staff strength at month-end.

Vacant Posts Filled Internally Either by Promotion or Transfer

The number of job vacancies filled by internal candidates through job promotion or cross-departmental/sectional transfer or redeployment during the reporting period expressed as a percentage of the total number of job vacancies filled during the reporting period.

Women on the Board and Other KPIs for Board Diversity

In order to align with our Annual Report, our KPIs on Board Composition and Board Diversity, including women on the Board, reflect the composition of the Board as of 16 March 2015, which was the date of our results announcement for the 2014 financial year.

As an exception to the general case stated above, in order to align with data published in our Annual Report, the following KPIs include staff employed by our Hong Kong subsidiary Ngong Ping 360.

Total Employees

The total number of full-time employees, as of the end of the reporting period.

Women Employees

The total number of women employed full-time by the Company expressed as a percentage of the total number of full-time employees, as of the end of the reporting period.

Customer Service

Our Operating Agreement specifies several targets for customer service that we must meet or exceed. In addition to those KPIs, our Customer Service Pledge also contains a number of other service commitments.

 

Learn more …

 

Please download Our Pledge for Service 2014, which is available on our customer website.

 

Safety Targets and Performance

We establish targets for passenger and public safety, staff safety and contractor safety and monitor our KPIs regularly throughout the year. Our annual review of safety targets is based on a systematic approach that takes into account actual performance, new safety challenges and safety improvement initiatives. Since the three types of transport that we provide — Heavy Rail, Light Rail and Bus — have different operating environments and have adopted different types of safety controls and protection measures, safety targets for each type of transport are not directly comparable.

Passenger and Public Safety

Fatality

The number of passenger fatalities that have occurred in the MTR network in Hong Kong. It excludes suicides, attempted suicides, brawls between passengers and injuries due to passengers’ medical conditions.

No. of Injuries Requiring Hospitalisation
per 100 million journeys

The number of injuries that require admission to hospital for observation or treatment immediately after an accident. It excludes suicides, attempted suicides, brawls between passengers and injuries due to passengers’ own medical conditions.

Staff and Contractor Safety

In accordance with the Mass Transit Railway Regulations (Cap 556A), we have adopted stringent reporting criteria for staff safety. Our approach to reporting on contractors’ safety complies with the Factories and Industrial Undertaking Regulations (Cap 59A), the Employees' Compensation Ordinance (Cap 282) and the Occupational Safety and Health Ordinance (Cap 509).

Staff Fatality

The number of work related staff fatalities that have occurred during the reporting period.

Staff Lost Time Injuries per 100,000 man-hour

The number of work-related injuries that resulted in one or more days’ sick leave being granted to members of staff.

Contractor Fatality

The number of work related fatalities affecting staff members of our primary contractors that have occurred during the reporting period.

Contractor Reportable Accidents per 100,000 man-hour

The number of work-related injuries affecting staff members of our primary contractors during the reporting period and resulting in more than three days of sick leave.

Contractor Lost Time Injuries per 100,000 man-hour

The number of work-related injuries affecting staff members of our contractors during the reporting period and resulting in at least one shift or one day of sick leave being granted. This KPI applies to China and International Business starting from 2014.

Staff and Contractor Safety Targets

To reflect the kinds of risks that are relevant for members of our staff, we apply differentiated targets for staff safety in various parts of our business as summarised in the following table. Please note that Hong Kong Property Development and Investment Projects are included even though they are managed by project developers in partnership with the Company, and we also include Hong Kong Investment Properties and Hong Kong Management Properties that are managed by agents.

Corporate Support Functions

This comprises the Finance Division, Human Resources and Administration Division, Legal and Procurement Division, Commercial and Marketing Division, Corporate Relations Department and Internal Audit Department.

Operations Railway

This includes work undertaken by staff members of the Operations Division, including Operations’ Projects.

Hong Kong Property Development and Investment Projects

This includes foundations, buildings, alterations and other additional works on property development sites at Austin, Che Kung Temple, LOHAS Park, Tai Wai, Tseung Kwan O, Tsuen Wan West, Long Ping, Tuen Mun, Nam Cheong and the Cullinan II.

Hong Kong Investment Property

This includes work on construction sites at Telford Plaza I, Telford Plaza II, Luk Yeung Galleria, The Lane, PopCorn 2, Paradise Mall, Elements, Maritime Square, CityLink, PopCorn 1, Hunghom Building, Riverpark, Trackside Villas, Ocean Walk, Hanford Plaza*, Sun Tuen Mun Shopping Centre* and Plaza Ascot*.

Hong Kong Management Property

This includes maintenance and management work at Admiralty Centre, World-wide House, Fairmont House, Southern Garden, Hongway Garden, Heng Fa Chuen, Kornhill, Kornhill Gardens, Perfect Mount Gardens, Felicity Garden, Fortress Metro Tower, Two IFC, Telford Gardens, Residence Oasis, Clear Water Bay No. 8, Metro Town, Grandiose, The Capitol, Le Prestige, The Wings, The Waterfront, Sorrento, The Harbourside, The Cullinan, The Arch, Union Square, Tierra Verde, Tung Chung Crescent, Seaview Crescent, Coastal Skyline, Caribbean Coast, The Palazzo, Lake Silver, Festival City, Luk Yeung Sun Chuen, New Kwai Fong Gardens, Harbour Green, Island Harbourview, Central Park and Park Avenue, River Park, Century Gateway, Hanford Garden* and Royal Ascot*.

Hong Kong Project Construction - Railway Extension Projects

This includes civil, electrical and mechanical works for Kwun Tong Line Extension, Shatin to Central Link, South Island Line (East), West Island Line and Express Rail Link (Hong Kong Section).

China and International Business Division

This includes works undertaken by the China & International Business Division.

* These properties are managed by agents.

Mainland of China and International Business

We report on the sustainability performance of railway operations managed by our subsidiaries around the world, namely, MTR Corporation (Shenzhen) Limited (MTRSZ) in the Mainland of China, MTR Stockholm AB (MTRS) in Sweden and Metro Trains Melbourne Pty Ltd (MTM) in Australia.

Please note that KPIs for MTRS include data for Tunnelbanan Teknik Stockholm (TBT), which is a 50 per cent-owned subsidiary company providing rolling stock maintenance services for MTR Stockholm.

Independent Limited Assurance Report

PricewaterhouseCoopers Limited (PwC) has provided independent limited assurance for selected quantitative data. Please click here to download a copy.