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About MTR

Life of the City: Sustainability Report 2014

Welcome to our Sustainability Report 2014. The theme of this year’s report, Life of the City, is a journey through a day in Hong Kong.

Stories presented throughout this report feature members of our staff who work on the front lines and behind the scenes to deliver our services, and the customers who depend on us. These people, and others like them, represent the life of this incredibly dynamic city we call home. They are the people to whom we pay tribute in this report.

Although MTR is primarily a passenger rail company, we are more than that. We are a service that connects people with one another 20 hours of the day, every day of the year. We are the physical network that connects the human one.

About this Report

This year we are reporting in two different but complementary ways to provide information to our stakeholders:

  1. A printed report. We believe in the power of storytelling. Our printed report features stories from our stakeholders in Hong Kong to demonstrate our approach to corporate responsibility and to illustrate how it impacts them. To accompany each story, we provide performance highlights for relevant sustainability topics. Please refer to the printed report if you are looking for an overview of our activities in 2014.
  2. A report website. Full details about our management approaches, programmes and key performance indicators (KPIs) across a wide range of issues relating to corporate responsibility are organised and presented on this dedicated microsite. You can navigate around the site to learn more about any sustainability topic that is covered in our printed report. Additional topics, such as highlights from our subsidiaries outside of Hong Kong and information about our business plans for the future, are also available here.

Legacy of Sustainability Reporting

In 2001, we were one of the pioneers of sustainability reporting in Hong Kong when we published our first report on environmental issues. Since then, we have published a sustainability report each year in print and online versions and have broadened its scope to supplement our Annual Report with information about social and governance as well as environmental issues.

A Fresh Approach

Recognising that our stakeholders’ preferences and expectations with respect to sustainability reporting are constantly evolving, this year we have made some changes to our approach. For example, in addition to introducing stories about our stakeholders, we have improved the layout of information in this report and highlighted inter-connections between different sustainability topics with hyperlinks.

External Review Panel

This year, for the first time, we convened an External Review Panel to provide independent advice on our plans for sustainability reporting and feedback on a draft of the report. The panel was comprised of eight members, all based in Hong Kong, with extensive experience in different aspects of sustainability reporting. We are grateful for the comments received, all of which have been carefully considered during preparation of the final report.

This year’s panel comprised the following members:

Robert Gibson, Jane Lau, Jeremy Prepscius, Ciara Shannon, Mike Kilburn, Agnes Li, Jessica Robinson, Agnes Tai

Sustainability Reporting Guidelines

This report has been prepared in accordance with the Global Reporting Initiative G4 Sustainability Reporting Guidelines (GRI-G4) Core option. We have provided a GRI Content Index, which includes cross-references to KPIs for the Hong Kong Stock Exchange Environmental, Social and Governance Reporting Guide (HKEx ESG Guide) and the International Association of Public Transport (UITP) Sustainability Charter Reporting Guide 1.0.

Independent Assurance

PricewaterhouseCoopers Limited (PwC) has provided an independent assurance report for selected quantitative data.

Scope of this Report

This report covers material issues arising from the Company’s principal activities in Hong Kong during 2014 (1 January to 31 December) with reference to our Materiality Matrix and with particular focus on impacts arising from our railway operations, which are the core of our business and account for the major share of our revenues.

Please click here to download a list of Identified Material Aspects and Boundaries.

About our Subsidiaries

We refer to subsidiaries as wholly or majority owned entities over which the Company has management control, and associates as entities over which the Company has significant influence but not control or joint control.

Generally speaking, this report does not address sustainability impacts arising from activities of our subsidiaries and associates outside of Hong Kong. The exception is when there is direct relevance for our businesses or stakeholders in Hong Kong. We are committed to working with our subsidiaries to promote disclosure of environmental, social and governance impacts. Please refer to Mainland of China and International Business and Performance Metrics for more information.


To learn more...


Please refer to the Annual Report for data on the contribution from different businesses to total revenues (Consolidated Profit and Loss Account, page 167) and details of the Company's interest in subsidiaries and major associates (Notes to the Accounts, Note 28 and 29).