MTR is a world leader in safety performance. We are proud to provide our customers with the safest public transportation option in every city where we operate. With 35 years of continuous attention by management, our uncompromising Safety First culture — encompassing care for customers, staff, contractors and anyone else who legitimately enters our facilities — has become deeply ingrained in our corporate DNA.
Providing passengers with a safe and reliable service is the bedrock of our operations; strong performance in this aspect of our business allows us to leverage our expertise and reputation into new areas of growth. We are responding to challenges in order to continue to prioritise safety in our operations:
- Public and regulator interest in safety performance remains as high as ever. Listening and responding to stakeholders’ concerns pushes us to innovate and find solutions.
- Carrying more passengers has resulted in our network operating near capacity more often and leaves our frontline staff and maintenance teams with less room for error.
- Hong Kong’s demographics are changing so we must adapt to the changing needs of our customers, including elderly passengers and visitors to Hong Kong who are not familiar with our network.
- The profile of our workforce is evolving and workers on construction sites are particularly affected. We must ensure that valuable skills are developed and retained within our workforce and continually transferred to new joiners.