Our corporate culture is important for aligning the behaviour of our people with our Vision, Mission and Values and for creating a working environment where all members of staff are inspired, engaged and fulfilled in their roles. Although the concept of a corporate culture is difficult to define or measure, our people know what it is and often describe how powerfully it shapes their personal experience of working with us. Other sections of this report also touch on important aspects of our corporate culture:
- Safety - Our uncompromising approach to safety has become deeply ingrained in our corporate DNA.
- Customers - Staff volunteers on the Customer Service Support Team demonstrate how deeply committed we are to understanding and serving the needs of our customers.
- Community - Sincere and meaningful engagement with members of the community is embedded in our approach to designing and constructing new projects.
Reflecting on our Corporate Culture
Our corporate culture is characterised by a relentless focus on performance excellence and dedication to providing caring service, and reflects the hard work of the people who have shaped the Company into the organisation it is today. However, we also recognise that the culture of our organisation must constantly evolve to meet the changing demands of our business and stakeholders.
Following the announcement of a delay to our Express Rail Link project and subsequent investigation by an Independent Board Committee (IBC) in the first half of 2014, we initiated a comprehensive review of our corporate culture. Please refer to enhancing corporate governance in 2014 for more information.
The review identified some areas of strength on which to build and other areas requiring improvement. Moving forward, we aspire to foster more healthy debate and constructive discussion, openness to new ideas and ownership of decision-making by team members at all levels of management. In 2015, we plan to implement workshops and seminars to strengthen our corporate culture through dialogue with staff. Each major business unit has allocated a budget to conduct VMV training activities.