Way To Save
Way To Save

FAQ

  1. What types of the MTR Tickets are covered by the Scheme?

    2. The Scheme covers all fares of MTR trips paid by Octopus (including Light Rail and MTR buses), as well as the fares of Monthly Pass Extra, MTR City Saver, Tuen Mun - Nam Cheong Day Pass, Airport Express Round Trip Ticket, Airport Express Group Ticket.
    For MTR City Saver, Tuen Mun - Nam Cheong Day Pass, Airport Express Round Trip Ticket and Airport Express Group Ticket, passengers are required to go through a simple registration with the relevant tickets, the Octopus and sales receipts issued from Airport Express Customer Service Centre (only applicable to Airport Express Round Trip Ticket and Airport Express Group Ticket) at the "Designated Transport Ticket Self-registration Point" within 30 days from the date of purchase to link up relevant expenses with Octopus record for calculation of total public transport expenses and subsidy amount under the Scheme.
    The Scheme does not cover Single Journey Tickets purchased by Octopus, MTR fares paid by Temporary Octopus and the fare of Airport Express Round Trip Ticket purchased from travel agents or travel websites.

  2. If my Octopus is a Temporary Octopus, can I still benefit from the Scheme?

    3. All temporary Octopus, for example, Temporary Student Octopus, Airport Express Travel Pass etc. are not applicable for the Scheme.

  3. Are the Designated Transport Ticket Self-registration Point / Subsidy Collection Point located in the paid area or outside the paid area?

    4. Except at Racecourse Station, all the "Designated Transport Ticket Self-registration Point" / "Subsidy Collection Point" are located outside the paid area. The "Subsidy Collection Point" is installed in every MTR station while the "Designated Transport Ticket Self-registration Point" is located in designated MTR stations only. Please click here for the location of Designated Transport Ticket Self-registration Point/ Subsidy Collection Point.

  4. Can I register multiple times for the same MTR ticket covered by the Scheme?

    5. Each MTR ticket covered by the Scheme can be registered once only. If there is more than one registration, only the first registration will be counted.

  5. Can I refund the registered MTR ticket?

    6. Under all circumstances, the registered MTR tickets cannot be refunded.

  6. Is it necessary to register all the Airport Express Group Ticket with the same Octopus?

    7. Each single ticket under the Airport Express Group Ticket is required to be registered separately. Depending on the actual situation, passengers can register the tickets with the same or different Octopus.

  7. If I purchase more than one Airport Express Round Trip Ticket at MTR Mobile or MTR website, can I register the tickets with different Octopus numbers?

    8. Yes, depending on the actual situation, customers can register the tickets with the same or different Octopus.

  8. Upon purchase of Airport Express Round Trip tickets at MTR Mobile or MTR Website, is it necessary to register the relevant tickets for the Scheme immediately?

    9. You can click the link in your "MTR Online Shopping - Order Confirmation" email and register the relevant tickets for the Scheme within 30 days from the date of order.

  9. If I purchase Airport Express Single Journey tickets at the "MTR ticket & Octopus selling machine" at Airport Station, can I register the tickets for the Scheme?

    10. No. The Scheme is only applicable to the fares of MTR trips paid by Octopus (including Light Rail and MTR buses) and MTR Tickets covered by the Scheme. Please refer to FAQ no. 1 for details.

  10. Can I still enjoy the subsidy if I did not take any ride using the MTR tickets covered by the Scheme registered at the Designated Transport Ticket Self-registration Point?

    11. Since the registered MTR ticket has been paid, it will still be taken into account for calculation of subsidy regardless of whether the ticket has been used or not.

  11. If I have not used up the maximum value of the MTRticket within the validity period (e.g. taking less than 40 journeys for the MTR City Saver), will this affect my subsidy amount?

    12. The total price of the ticket would be counted during the registration. Therefore, it will not affect the subsidy amount if the passenger has not used up the maximum value of the ticket.

  12. How can I check whether the registration of MTR Tickets covered by the Scheme is successful after the registration process?

    13. Passengers may check the registration status 2 days later at the Scheme website, the Octopus App or call the Scheme hotline at 2969 5500.

  13. What should I do if there is an error in the Octopus record?

    14. Passengers may call the Scheme hotline at 2969 5500 for enquiry.

For details of the Scheme, please click here.