If you feel unwell on the train, alight at the next station and approach our staff for help.

To stay healthy in changing weather, please be aware of the difference in temperatures indoors and outdoors.

If you feel unwell on the train and need help, the quickest way is to alight at the next station and approach our staff for help.

Our Caring Ambassadors are available to help during peak hours on weekdays during 7:30 am – 9:30 am and 5:30 pm – 7:30 pm, from Monday to Friday, at the Caring Points below:

Station	Line	Location
Admiralty	Island Line & Tsuen Wan Line Tsuen Wan Line & Island Line	Middle of platforms 3 & 4 Middle of platforms 1 & 2
Tsim Sha Tsui	Tsuen Wan Line	Middle of platforms 1 & 2
Prince Edward	Tsuen Wan Line & Kwun Tong Line Kwun Tong Line & Tsuen Wan Line	Middle of platforms 1 & 2 Middle of platforms 3 & 4
Kowloon Tong	East Rail Line Kwun Tong Line	Car 7 of platform 2 Middle of platforms 1 & 2
Kowloon Bay	Kwun Tong Line	Middle of platforms 1 & 2

Here are some useful tips:

Remember to have breakfast, so you will have enough energy for the busy day ahead.
Please be aware of the difference in temperatures indoors and outdoors.
If you feel unwell whilst on a train, please find a seat, alight at the next station and approach our staff for help.
If you see a passenger feeling unwell on a train, please offer your seat and help him or her seek assistance at the next station.

By helping each other, we can all enjoy a happy journey every day on the MTR!