MTR Facilities For Passengers With Disabilities
New and Improved Facilities Mean Better Service for All Our CustomersWe are striving to improve access and facilities for all our passengers - not only those with disabilities, but the elderly, people traveling with babies or small children, and those who need step-free access. We are making improvements to many of our existing stations, and all our future lines will incorporate easy access facilities.
Facilities for Visually Impaired Passengers
- TACTILE GUIDE PATHS are installed at all stations (except Racecourse) and Light Rail Stops.
- MODIFICATION OF OBSTRUCTIONS such as litter bins, payphones and fare maps making them more easily detectable to cane users has been completed in all stations.
- ESCALATOR AUDIBLE WARNING SIGNALS are installed in all stations to help passengers locate escalators at platform and/or concourse level, and identify the running direction of the escalator.
- PLATFORM TACTILE YELLOW LINES are installed in all stations without Platform Screen Doors.
- TACTILE STATION LAYOUT MAPS are installed at the following stations:
Airport Express - Kowloon, Airport and AsiaWorld-Expo
Disney-land Resort Line - Sunny Bay
East Rail Line - All stations
Island Line - Wan Chai, Causeway Bay, Tin Hau, Fortress Hill, Tai Koo, Shau Kei Wan, Heng Fa Chuen and Chai Wan
Kwun Tong Line - Shek Kip Mei, Kowloon Tong, Lok Fu, Wong Tai Sin, Diamond Hill, Choi Hung, Kowloon Bay, Ngau Tau Kok and Kwun Tong
Ma On Shan Line - All stations
Tseung Kwan O Line - All stations
Tsuen Wan Line - Jordan, Mong Kok, Prince Edward, Mei Foo, Kwai Fong, Kwai Hing, Tai Wo Hau and Tsuen Wan
Tung Chun Line - Kowloon and Olympic
West Rail Line - All stations - An AUDIBLE DEVICE in the exit gate that is reached by the tactile guide path for providing audible Octopus Card readings are installed in the following stations:
Airport Express - All stations
Disneyland Resort Line - All stations
East Rail Line - All stations (except Racecourse Station)
Island Line - All stations
Kwun Tong Line - All stations
Ma On Shan Line - All stations
Tseung Kwan O Line - All stations
Tsuen Wan Line - All stations
Tung Chung Line - All stations
West Rail Line - All stations - BRAILLE plates have been installed on Ticket Issuing Machines (not Light Rail) and Add Value Machines, and in public toilets, lifts in certain stations and Platform Card Processors at Light Rail stops.
- COLOUR CONTRAST GRAB POLES are provided inside the compartments of trains.
- A BUZZER sounds when the train door is closing.
- COLOUR CONTRAST INTER-CAR BARRIERS are fitted between train carriages to prevent passengers stepping on to the track between train carriages.
Facilities for Hearing Impaired Passengers
- INDUCTION LOOPS to assist hearing aid users are installed at all Customer Service Centres, Ticket Offices and selected payphones.
- INFORMATION CARDS to facilitate communication between staff and passengers are available at all Customer Service Centers (except Light Rail stops).
- PASSENGER INFORMATION DISPLAY SYSTEMS are installed at the entrances, concourses and platforms of stations.
- FLASHING SYSTEM MAPS showing the location and direction of the train are installed on trains on Island Line, Kwun Tong Line, Tseung Kwan O Line and Tsuen Wan Line.
- ACTIVE LINE DIAGRAMS are installed in Airport Express and Tung Chung Line trains.
- ON TRAIN INFORMATION
INFOPANELS display next station information and operational messages in the following trains:
East Rail Line, Island Line, Kwun Tong Line, Ma On Shan Line, Tseung Kwan O Line, Tsuen Wan Line and Light Rail.
LCD INFOPANELS display next station information and operational messages in the following trains:
Airport Express.
NEWSLINE EXPRESS screens display the next station and operational messages in the following trains:
East Rail Line, Ma On Shan Line and West Rail Line.
Facilities for Mobility Impaired Passengers
- MULTI-PUEPOSE SPACES are provided in all trains.
- WIDE GATES allowing wheelchair users and passengers with baby prams / baggage to pass into or out of the paid area without staff assistance are provided at all stations.
- PORTABLE RAMPS allowing wheelchair users to move easily between the platform and train are provided at all stations (except Light Rail stops).
- DISABLED TOILETS provided in concourse un-paid area in stations of:
Airport Express - All stations (except Airport Station) - DISABLED TOILETS provided in concourse paid area in stations of:
East Rail Line - All stations (except Racecourse Station)
Island Line - Sheung Wan and Quarry Bay
Kwun Tong Line - Ngau Tau Kok
Ma On Shan Line - All stations
West Rail Line - All stations
Disneyland Resort Line - All stations - DISABLED TOILETS provided in staff area in stations of:
Island Line - All stations
Kwun Tong Line - All stations
Tseung Kwan O Line - All stations
Tsuen Wan Line - All stations
Tung Chung Line - All stations - Note
In stations
We would like to ask for the assistance of passengers using motorized wheelchairs in stations. Because of the layout design and the location of pillars and corners, other passengers might not see you or be aware of your presence ahead of time and may not be able to move quickly out of your path.
Please could we ask that you travel at a speed equivalent to a walking pace inside the stations especially at platforms.
On trains
Because of space constraints, only one electric or two manual wheelchairs may board each carriage of the train into the multi-purpose area. The staff assisted portable ramp service can be provided upon request into the multi-purpose area of the front carriage. Assisted boarding of one wheelchair is arranged per train. However subject to the prevailing condition, wheelchair users are welcome to board the train without staff assistance through the 3rd door of any of the other train cars.
Station-by-station System Accessibility
* Time subject to change.