Contact Us

To take care of your needs, we have the following channels available for customer enquiries and suggestions on improving our services.

24-hour Enquiry*   2881 8888
Lost Property Office /
Student Travel Card Office
2861 0020

Leasing and Advertising
Station Shops Leasing   2993 8372
General Advertising    
Kwun Tong, Tsuen Wan, Island, Tung Chung, Tseung
Kwan O, Disneyland Resort lines and Airport Express
  2111 0111
East Rail, West Rail, Ma On Shan lines and Light Rail   2151 1222
In-train TV Advertising    
Airport Express   21110111
East Rail, West Rail and Ma On Shan lines

 

2112 6879

Clubs and Rewards, Shopping, and Travel
Airport Express "Ride to Rewards" Program   2997 3300
MTR Club   2993 4375
MTR Travel Admiralty Shop
Lo Wu Shop
Hung Hom Shop
Lok Ma Chau Shop
2922 4800
2672 5871
2365 6993
3404 6022
MTR Online Shopping   2993 3955
Intercity Passenger Services Hotline   2947 7888

* To reach us on the telephone, you may call the MTR Hotline (852) 2881 8888 which is manned between 8:30 am and 6:00 pm on weekdays and between 8:30 am and 1:00 pm on Saturdays (Except public holidays). After office hours, customers can obtain general MTR service information via the Interactive Voice Recognition System.


Kwun Tong Line Stations    
  Yau Ma Tei
Mong Kok
Prince Edward
Shek Kip Mei
Kowloon Tong
Lok Fu
Wong Tai Sin
Diamond Hill
Choi Hung
Kowloon Bay
Ngau Tau Kok
Kwun Tong
Lam Tin
Yau Tong
Tiu Keng Leng
2928 6210
2928 4220
2928 4221
2928 2300
2926 7310
2926 7311
2927 6320
2927 6321
2927 6322
2927 4330
2927 3340
2927 3341
2927 7350
2927 3110
2927 2086
Tsuen Wan Line Stations    
  Central
Admiralty
Tsim Sha Tsui
Jordon
Yau Ma Tei
Mong Kok
Prince Edward
Shum Shui Po
Cheung Sha Wan
Lai Chi Kok
Mei Foo
Lai King
Kwai Fong
Kwai Hing
Tai Wo Hau
Tsuen Wan
2921 2710
2922 1400
2926 1200
2926 1201
2928 6210
2928 4220
2928 4221
2928 7230
2928 7231
2928 3040
2928 3041
2928 3042
2920 2050
2920 2051
2920 3566
2920 3560
Island Line Stations    
  Sheung Wan
Central
Admiralty
Wan Chai
Causeway Bay
Tin Hau
Fortress Hill
North Point
Quarry Bay
Tai Koo
Sai Wan Ho
Shau Kei Wan
Heng Fa Chuen
Chai Wan
2921 6700
2921 2710
2922 1400
2923 5026
2923 5031
2922 3740
2922 3741
2922 4750
2922 4751
2922 4752
2922 7760
2922 7761
2921 5770
2921 5771
Tung Chung Line Stations    
  Hong Kong
Kowloon
Olympic
Nam Cheong
Lai King
Tsing Yi
Sunny Bay
Tung Chung
2523 3627
2736 0162
2625 9635
2729 7262
2928 3042
2449 9059
2983 6961
2109 2516
Disneyland Resort Line Stations    
  Sunny Bay
Disneyland Resort
2983 6961
2983 6809
Airport Express Stations    
  Hong Kong
Kowloon
Tsing Yi
Airport
AsiaWorld-Expo
2523 3627
2736 0162
2449 9059
2261 0522
2215 3568
Tseung Kwan O Line Stations    
  North Point
Quarry Bay
Yau Tong
Tiu Keng Leng
Tseung Kwan O
Hang Hau
Po Lam
LOHAS Park
2922 4750
2922 4751
2927 3110
2927 2086
2927 2087
2927 2085
2927 2700
2927 2087
East Rail Line Stations  
  Hung Hom
Mong Kok East
Kowloon Tong
Tai Wai
Sha Tin
Fo Tan
Racecourse
University
Tai Po Market
Tai Wo
Fan Ling
Sheung Shui
Lo Wu
Lok Ma Chau
2946 4405
2395 4986
2926 7310
2605 9997
2605 3577
2604 8809
2604 8809
2605 9039
2658 7657
2650 7097
2676 1716
2673 0769
2673 5406
3404 6007
Ma On Shan Line Stations  
  Che Kung Temple
Sha Tin Wai
City One
Shek Mun
Tai Shui Hang
Heng On
Ma On Shan
Wu Kai Sha
2696 9790
2144 5736
2637 5741
2635 4209
2630 5125
2630 5954
2630 5903
2631 6217
West Rail Line Stations  
  East Tsim Sha Tsui
Austin
Nam Cheong
Mei Foo
Tsuen Wan West
Kam Sheung Road
Yuen Long
Long Ping
Tin Shui Wai
Siu Hong
Tuen Mun
3471 5201
2314 5201
2624 2801
2175 2801
2252 2801
2208 2801
2256 2801
2257 2801
2296 2801
2214 2801
2630 2801
Light Rail  
  Light Rail stops MTR Hotline
2881 8888
Fax No. 2795 9991
Mailing MTR Corporation Limited, GPO Box 9916, Hong Kong
MTR Corporation Headquarters
address

MTR Headquarters Building, Telford Plaza, 33 Wai Yip Street, Kowloon Bay

A short walking distance from Kowloon Bay Station "Exit A1".
The main Reception Lobby is Level 2 Podium

back top