We position ourselves to be a community railway. For our average weekday 3.5 million domestic network patrons, we continually seek to enhance the travel experience. We keep customers wi-fi connected throughout their journey, provide convenient retail shopping outlets in our stations and display the latest news and infotainment in a variety of state of the art audio visual formats. We encourage the creative artist in each of us through our "art in station" programme which sponsors regular exhibitions and live entertainment staged by both professional and amateur artists. We also take an active part in social organisations' campaigns by opening our stations to their activities and volunteering our staff services for their needs.

Efforts extend outside of our network for wider community benefit in promoting healthy living. This includes our Healthy 800 Steps campaign and annual Race Walking event which, in addition to endorsing a healthy lifestyle, raises money for charity. Our 2007 event raised HK$ 1.1 million for the Hospital Authority's public health education programmes.

Safeguarding the Public Interests

In providing services to the general public we are aware of and in compliance to the regulatory developments in privacy of personal data accumulated by the organisation. Personal data collected on our customers is retained by Octopus Cards Limited, of which the MTR Corporation holds a majority interest with its shares held by this non-controlled subsidiary. Refer to their website for further information in regards to policy and procedure on data privacy and security.

Our property management services which holds data on both residential and commercial tenants aligns to the guidance notes specific to property management issued by Government on the correct procedures and management of such data. For electronic data control, we perform a regular half-year review for the registration of a Self-Developed Computer System containing personal/confidential data.

The Corporation does not manufacture or sell products to the public other than the services related to our rail network system and property management services. As such, labelling of product and product information are not applicable as well as the percentage of product sold that is reclaimable and used.