Engaging stakeholders is a core function of the Sustainable Competitive Advantage model. Stakeholder engagement operates as a flexible process similar to that of risk management; however, it reflects not only the self-interests of individual stakeholder groups, but also captures their perceptions of value. Additionally, the process takes into consideration the time sensitivity of a specific issue's priority as it affects our ability to do business.

Stakeholders are identified and prioritised by the Steering Committee on Sustainability and Corporate Social Responsibility (S&CSR) with input from the Executive Directorate. They are ranked s in terms of their level of interest in the Company and their ability to influence businesses and operations. As such, their rankings can change over time and in relation to our business divisions or corporate activities. Stakeholder groups and their potential impacts are monitored and reviewed on a regular basis.

Engaging stakeholders works in conjunction with risk management in that the underlying risks associated with stakeholders' interests influences the choice of mitigating actions or initiatives and how they are implemented. Through the various risk registers attached to projects, business units, divisions, etc., interests are considered and appropriate actions undertaken to address risks and the related impacts.