Transport at its best is the seamless, almost invisible, anchor to the fabric of society. To us, it is the convergence of the commitments and actions that create social, environmental and economic value. It is not framed as a series of isolated decisions, but rather as a continuous transformation that parallels societal aspirations for sustainable development.
We recognise that to achieve such an ambitious goal, we must be the best in ourselves and deliver best value in our products and services. We need to think and act with flexibility to manage change. We need to manage and deploy resources responsibly. We expect to set the bar as the business partner that leads through best practices. Further, our own metric ensures we continue to operate under commercial business principles, while at the same time contributing to the sustainable development of the societies and institutions of tomorrow.
Taking on these long-term social, environmental and economic ambitions pledges us to a series of work commitments that drive how we think, manage and act as an organisation.
We are a community asset. We engage our stakeholders and broader society to translate social trends and aspirations to services reality. Stations become transport and community hubs that provide seamless connectivity and a travel experience that extends lifestyle between destinations.
We seek social inclusion. Station premises are continuously improved to facilitate barrier-free use for the disabled and those in need of assistance. We provide travel concessions annually to a broad spectrum of social groups and we practise employment policies that reflect non-discrimination and ethical behaviour towards employees.
We are a self-sustaining rail transport business. The rail plus property business model gives us the financial capability to build a mass transit network and price rail services competitively. We commercialise our property portfolio and station assets to accrue additional income.
In new markets and projects, we adapt the rail plus property business model to localise and leverage economic value.
We encourage the best in people and demand the optimum in processes. Continuous improvement drives our work culture. We value creativity and best efforts from our people. We establish safe and healthy work environments. We collaborate with our supply chain to push innovation and optimise resources deployment.
We operate under the highest standards in governance. We are accountable and transparent with clear internal controls and protocol. Corporate policies and codes guide responsible workplace practices and behaviours.
We demand the best of systems’ performance to safeguard effectiveness of purpose and quality of process. We ensure robustness of management systems and highest service standards in all our operations.
We share core competencies and values. Partnering with our supply chain generates innovation and secures specified outcomes. Our international operations increasingly demonstrate measurable performance improvements with the adoption of our core competencies. We share our expertise in mainland China to raise the bar in local rail transport infrastructure and services.
We plan and build to serve the needs of the future. We envision the co-generated future of high regional connectivity between residential communities and commercial centres. We work with policy makers, urban planners and influential social groups to realise this future.
We build in resilience of assets and services to evolve with societal development.
We contribute positively to cities’ low carbon futures. We respect the natural environment and the prudent use of social and economic resources in our operations. We plan and manage to best efficiency and, where possible, improve resources for future generations.