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Core values
In 2001, MTR officially launched its Core Values of Service, Value and
Respect towards Customers, Staff and Shareholders. During 2002, these
continued to foster a strong culture of continuous improvement and sustain
our business objectives.
- Core Values for Customers We respect our
customers, listen and respond to them and provide safe, reliable and
value for money services to them.
- Core Values for Staff We care for our staff,
communicate with them, reward them fairly and provide them with development
opportunities.
- Core Values for Shareholders We conduct
our business with high integrity, explore all opportunities to achieve
growth and deliver satisfactory returns to our shareholders.
The 'Core Values Matrix' belolw presents how MTR staff understand the
link between the core values and stakeholders.
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STAKEHOLDER |
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Customers
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Staff
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Shareholders
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C
O
R
E
V
A
L
U
E
S
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Service
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Safe, reliable and environmental friendly
service
Efficient service delivery
Continuous improvement
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Safe and healthy working environment
Open communication
Efficient & value added internal customer service
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Optimise utilisation of assets
Open and transparent
Effective management
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Respect
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Listen and be responsive to our customers
Deliver what we promise
Build long term relationship
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Mutual trust and respect
Share fruit of success
Fairness
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Care for the interest of shareholders
Business Ethics and integrity
Continuously improve corporation image
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Value
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Provide value for money service
Add value to life style of customers
Extend network to improve accessibility
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Career development
Personal growth
Job satisfaction
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Satisfactory
return to shareholders
Healthy growth
Business diversification
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