Staff Attitude Survey

To gauge staff's attitude and opinions about working at MTR, we conducted our fourth Staff Attitude Survey (SAS) in 2001. This provided essential input in formulating our future policies and plans. Staff identified a number of areas where MTR was strong including company image, pay and benefits, training, safety and working conditions, downward communication and employee involvement. Staff also raised concerns on job security, staff morale and work stress.



To maintain areas of strength and seek further improvements, the SAS Senior Management Committee (SSMC) and the Corporate Issues Working Group (CIWG) identified six corporate issues for more focused follow-up.

• Job Security.
• Work Organisation and Operating Efficiency.
• Management/Management of Change.
• Communication and Consultation.
• Satisfaction and Commitment.
• Training, Promotion and Career Development.

An action plan for the corporate issues has been devised and communicated to staff. Implementation of the action plan commenced in 2002 with on-going efforts by various parties. Some of the major actions are:

• Enhance communication between Management and staff and show appreciation and understanding for staff's effort.
• Share human resources statistics at opportune times to address staff misconceptions.
• Promote cultural change by communicating MTR's direction to staff and by reinforcing the Core Values.
• Provide training to staff (especially for redeployed staff), encourage and facilitate multi-skilling to improve staffs skills, knowledge and their readiness for change.
• Department heads to review organizational effectiveness and provide guiding principles.
• Promote the staff consultation mechanism and involve staff in matters concerning them wherever possible through the SCC and JCCs.
• Launch a training program in year 2003 to enhance the communication and management skills of 1,200 junior managers and senior supervisors in view of their important role in implementing changes while maintaining staff morale.