People

PEOPLE

MTR delivers a world-class railway service in Hong Kong and in doing so provides people with more time for life. In addition, MTR plays a pivotal role in establishing new communities in Hong Kong centered on rail access through its property development activities.

Click to see larger image of demonstration of Cab Simulator to kids

In terms of how MTR delivers these services, we are committed to the long-term development and retention of our staff, maintaining excellent relations with all our stakeholders, playing our part as a corporate citizen in the community and adhering to the highest safety standards. The process for managing these and other priority business risks were identified in Corporate Sustainability section and are presented in the Selected Priority People Risk and Actions Table below.

Priority People Risk	Ownership	Actions
Maintaining Passenger Numbers	Operations	Meeting Customer Service Pledge
Developing and Retaining Motivated and Skilled Staff	Human Resources	Code of Conduct Core Values Understanding Staff Concerns Skills Development Re-training and Redeployment Rewards and Benefits
Ensuring the health and safety of passengers, staff and contractors	MTR Executive	MTR annual corporate safety plans and improvement targets

People

Introduction

Progress Against 2002 Targets