DEVELOPING AND RETAINING MOTIVATED AND SKILLED STAFF

MTR's ability to deliver on its Customer Service Pledges is a direct reflection of the high levels of skill, motivation and professionalism amongst our staff. Our philosophy and culture enable us to attract, retain and develop high calibre people at all levels, through offering well-structured remuneration, training and career paths and a stimulating, caring working environment with open staff communication for employees, consultants and contractors.
With continued efforts to enhance productivity, MTR's total workforce has fallen continuously since 2000, due to completion of the Tseung Kwan O Line (TKL).


The voluntary turnover rate* for MTR for 2003 was 2.9%. This represents an increase of 1.1% from 2002. The average voluntary turnover rate in other Hong Kong companies has been 7.9% in 2003 and 7.8% in 2002*. Over the years, increases in productivity have been achieved by organisational restructuring and streamlining, balanced by staff redeployment and the steady development of a multi-skilled workforce.


MTR's staff efficiency compares favourably with those of other leading metro lines worldwide.