Staff Attitude Survey

To gauge staff's attitude and opinions about working at MTR, we conducted our fourth Staff Attitude Survey (SAS) in 2001. This provided essential input in formulating our future policies and plans. Staff identified a number of areas where MTR was strong including company image, pay and benefits, training, safety and working conditions, downward communication and employee involvement. Staff also raised concerns on job security, staff morale and work stress.



An action plan for the corporate issues identified in the 2001 SAS was devised and communicated to staff in 2002. Implementation of the action plan commenced in 2002 with on-going efforts by various parties. In 2003, our efforts to address corporate issues continued and included enhancing communication between management and staff, reviewing organizational effectiveness and encouraging multi-skilling. MTR showed its appreciation to staff for their tremendous efforts during commencement of the Tseung Kwan O Line operation in 2002, by organising two Family Days to Ocean Park in 2003 to restore work / life balance. A training programme entitled "A New Horizon for Leaders" was launched to enhance communication and leadership skills of 1,100 junior managers and senior supervisors.

In order to monitor trends of employee attitudes and measure the progress of the follow-up actions, another SAS was conducted at the end of 2003. A random sampling approach was adopted to make the survey more cost effective. The Corporation plans to conduct such surveys every 2-3 years to gauge staff perception, satisfaction and morale in a more timely and efficient manner.

97% of the 2,000 randomly selected staff that were invited participated in the 2003 survey. To ensure confidentiality and impartiality, an independent survey company assisted in the project and performed the data analysis. Results of the survey will be released in 2004 and will further support MTR in making continuous improvements.