Our strategy to be the partner of choice is underpinned by our vision of being a world-class enterprise. We continually transform our work practices to achieve excellence in global standards and apply knowledge management systems to remain competitive, responsive and flexible in our enterprise. Moving the company forward to meet these challenges is about engaging our people. A new core value, enterprising spirit, was introduced in 2004. This value complements our “MTRC Diamond” strategic vision of community, process, strategy and people. This vision encourages the thinkinglearning organisation, empowering our employees to take the initiative, experiment, overcome obstacles, find creative solutions and manage risk. Integrating this mindset into established practice is one of our primary near-term objectives in transforming us into a worldclass enterprise.

Our corporate mission is to embrace and reward our stakeholders through service excellence and the delivery of quality in all that we do. This begins with the planning and building of profitable railway systems and related built environment under best practice and ends with safe, reliable and affordable services for commuters and customers.

As we embark on the journey of internationalising our business, and the possible doubling of our rail operations within Hong Kong, new dimensions and demands on our stakeholder engagement strategy are emerging.