Our programme to implement modern and socially responsible business practices continues to raise the bar for our performance goals. Of principal interest now are the risks and opportunities inherent in our expansion into international markets. Changes are being initiated in the areas of stakeholder engagement, corporate culture and Code of Conduct that spearhead the drive to remould corporate work practices, supply chain/contractor relationships and business partnering arrangements.

Developing Social Capital

Through a deliberate strategy to nurture and train a highly skilled, motivated and professional workforce we are able to deliver our world-class services. This strategy involves best practice in remuneration, training and training facilities, and maintaining open and fair communication channels with staff. We can track our success through the marked trend in increased productivity levels across all company divisions, the low voluntary turnover rates (1.3% compared with the 10.9% Hong Kong corporate average in 2004), high levels of job satisfaction and, most importantly, the sustained high ratings in our customer services pledges.

Our commitment to staff reflects our four core values in how we undertake human-resource practices in Hong Kong and other geographical areas in which we operate. Our hiring and remuneration practices exceed those stipulated by law and are competitive with other large, reputable Hong Kong companies. Staff regularly participate in surveys and are informed of any changes or decisions relevant to their careers through a system of timely newsletters, web alerts and department management briefings. Employees have the opportunity to consult openly with senior management through our system for consultation and dialogue.