Performance

This year's performance on our social, economic and environmental impacts is expressed from the viewpoint of our primary stakeholder groups. We examine the strategies, management systems and the engagement processes through which we address their expectations.

	Stakeholder Engagement			Staff
	We introduce the CSR corporate guideline and advance the scope of our stakeholder engagement processes.			We nurture aspirations, encourage dialogue, promote enterprising spirit and foster citizenship amongst our employees.
	Customers			Community
	Our ¡¥from the heart¡¦ campaign encourages better communication and services delivery for our customers to ensure a safe and healthy environment and premier customer services.			We position our rail network to be an asset to society by creating a series of community centres linked by a world class mass transit system.
	Partners			Investors
	Our partnering programme articulates our expectations from partners, contractors and suppliers in how we plan, deliver and manage sustainable rail and property projects.			Our rail+property business model positions us to be a premier Asia-based investment opportunity.
	Mainland China
	Our priority is to educate and bring to the workplace the long-term sustainable practices that serve as models for future rail projects across mainland China.