Engaging stakeholders to meet common objectives is guided by our business framework of sustainable competitive advantage. Stakeholder engagement operates as a flexible process similar to that of risk management that reflects not only the self-interests of individual stakeholder groups, but also captures their perceptions of value.

To establish this process, the Steering Committee (Sustainability and CSR) with the support of the Executive Directorate identified and prioritised the spectrum of our corporate stakeholders. The rankings of these stakeholders change over time and in relation to specific corporate activities. As such, interactions between the priority stakeholders and the Corporation are undertaken and developed through divisional channels. The underlying business case for sustainability influences the choice of initiative and how it is implemented. Directed publications, meetings and site visits are employed where necessary to engage specific stakeholders appropriately.

We view stakeholder engagement as a proactive process. As a signatory to the Hong Kong CSR Charter and with the establishment of the internal CSR Guideline, we are committed to the international principles of social and environmental stewardship, ethical behaviour, the community's inclusion in our business decisions and engaging our stakeholders to achieve a common CSR agenda.

The West Island Line and Ngong Ping 360 projects demonstrate how social responsibility functions and influences our strategic business decisions. Our annual race walking event and the support of charitable organisations through donations, availability of our stations and staff bring our message of health and social inclusion to the local community level.