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| Average Share Return per annum since IPO |
Average compound shareholder return per annum calculated based on the movement of the MTRCL's share price and the dividends paid during the period from IPO date, 5 October 2000 at HK$9.38, to 31 December 2006 |
| CoMET | Community of Metros (CoMET) is a programme of international railway benchmarking, comprising a consortium of twelve of the world's largest metropolitan metros. CoMET members include Berlin BVG, Hong Kong MTR Corporation, London LUL, Metro de Madrid, Mexico City STC, Moscow MoM, Paris Metro, Paris RER, New York NYCT, Shanghai SMOC, Sao Paulo MSP and Tokyo Metro |
| Company or Corporation | MTR Corporation Limited, a company incorporated under the Companies Ordinance (Chapter 32 of the Laws of Hong Kong) on 26 April 2000 |
| Contractor Staff Reportable Accidents |
Those accidents to contractor staff while they are on duty within MTR premises and result in inability to work for a period of 3 days or more immediately after an accident |
| Contractor Staff Reportable Accident Frequency Rate |
Number of reportable accidents per 100,000 man-hours worked |
| Customer-Service Pledges | Annually published 13 performance targets in accordance with the Operating Agreement |
| Greenhouse Gas (GHG)
Emissions Inventory |
Calculated based on resource consumption of greenhouse gas generating activities and related emission factors according to 'The GHG Protocol for Project Accounting' jointly published by the World Business Council for Sustainable Development and World Resources Institute |
| Property Development Projects | Property development projects include the foundation, building, alteration and addition works for the property developments at Kowloon Station, Olympic Station, Tung Chung Station, Tiu Keng Leng Station, Tseung Kwan O Station, Tseung Kwan O Area 86 and Choi Hung Station. |
| KCRC | The Kowloon-Canton Railway Corporation is an HKSAR Government statutory body responsible for developing and operating passenger rail services in Hong Kong. The KCRC also provides freight transport, cross-border and inter-city railway services to and from cities in mainland China including Guangzhou, Shanghai and Beijing. Other business activities include property development along its 113.2 km network of above and underground rail lines |
| MTR Lines | Collective name for the Kwun Tong Line, Tsuen Wan Line, Island Line, Tung Chung Line, Tseung Kwan O Line and Disneyland Resort Line |
| MTR Ordinance | The Mass Transit Railway Ordinance (Chapter 556 of the Laws of Hong Kong) |
| NP360 | Ngong Ping 360 cable car formerly referred to as Tung Chung cable car |
| Railway Extension Projects | Railway extension projects include all civil and electrical and mechanical works for the following projects: the AsiaWorld-Expo Station, Disneyland Resort Line, Ngong Ping 360, Tseung Kwan O South Station and Tung Chung Noise Barrier Project |
| Operating Agreement | The agreement entered into by the Company and the Secretary for Transport for and on behalf of the Government on 30 June 2000 for the operation of the Mass Transit Railway |
| PAS 55-1 | A voluntary Publicly Available Specification (PAS) that provides a consistent framework for physical infrastructure asset management systems based on the structures for ISO quality and risk management standards |
| Passenger Fatality | Figure does not take into account fatalities owing to passenger suicide, passengers' own medical conditions or trespass |
| Passenger Journeys on Time | Calculated as percentage applying formula [(incoming patronage in a month) – (passengers in a month delayed by at least 5 minutes)/ incoming patronage in a month ] x 100%. Calculated monthly over operating period and then calculating the mean thereof. MTR and AEL passenger journeys on time calculated separately using same formula |
| Passenger Trips | Fare-paying passengers entering the railway network |
| Passenger Trips | Those that require admission to hospital for observation or treatment immediately after an accident, including injuries owing to trespassing on the track and reckless behaviour involving MTR equipment or operation, but excluding suicide, attempted suicide, brawls between passengers or injuries owing to passengers' own medical conditions |
| Serious Passenger Injuries | A measure of customer satisfaction for the services provided by MTR Lines and the Airport Express Line based on the service attributes (excluding fares) weighted by the corresponding importance from customer research |
| Service Quality Index | Those injuries where a staff member, as a result of an accident while on duty, is unable to work for one complete shift or more immediately after the accident |
| Staff Lost Time Injuries Frequency Rate |
Number of staff lost time injuries per 200,000 man-hours worked. 200,000 man-hours are approximately equivalent to 100 staff per year |
| Staff Turnover Rate | Sum of 12 monthly turnovers calculated as a number of voluntary staff resignations / total staff strength by month-end |
| Train Punctuality | Calculated as percentage applying formula: [(actual train trips in a month) - (train trips in a month delayed by at least "y" minutes)/(actual train trips in a month)] x 100% where "y" = 2 for MTR and 5 for AEL. Calculated monthly over operating period and then calculating the mean thereof. MTR and AEL train punctuality calculated separately using respective formula |
| Train Reliability | Calculated as car-km per incident applying formula: (actual revenue car-km run in a month/ total number of train failure incidents with trains delayed by at least 5 minutes in a month). Calculated monthly over operating period and then calculating the mean thereof |
| Train Service Delivery | Calculated as percentage applying formula: [(actual train trips in a month)/(scheduled train trips in a month)] x 100%. Calculated monthly over operating period and then calculating the mean thereof |
| Train Trip | A journey runs by a train from one end of a line or an intermediate point on a line to the point on a line that is scheduled by the Corporation to be the destination for that train. In the event of a train being withdrawn from service before reaching its destination point, train trip shall be determined by the Corporation on a pro-rata basis based on the distance run by that train between its starting point and the point at which it is withdrawn from service, and the distance between its starting point and its destination point |
| Waste Disposed to Landfill | Waste generated from railway operations and railway extension projects, excluding waste from property development projects and managed properties not owned by the Corporation |