Human Factors Study

In follow up to the Lloyd's Register Rail Report findings, the Corporation has undertaken a Human Factors Study. This type of study is generally undertaken as a means to improve the mechanisms for operating performance. When near optimal mechanical/technical performance is approached, enhancement shifts towards the human interface and the decision processes taken by an individual in managing a system or protocol. It is recognised that fatigue, stress, external distractions and other personal issues affect such decisions and consequently, job performance. The purpose of this Study for the Corporation is to understand the influence that the human factors have on the management and performance of our rail network operating systems and to improve performance through better management of the people/machine, people/protocol interface.

The Study examines a broad range of issues including the incident review process as well as the mapping of a framework for the future human factors management. This framework involves integrating the broader personnel, manpower and training functions, human factors engineering, systems safety and occupational health areas.

Once formalised, management of the human factors will be incorporated into the broader Integrated Management System. Under a competence driven approach, enhancement of the individual employee job performance is expected and the application of safety practices more effective. It is also anticipated to bring about cost reductions in operations and to enhance overall performance of our rail network.