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The development of new rail infrastructure and operation of the MTR network
requires ongoing discussions with a wide range of external stakeholders.
The planning process is considerably enhanced by extensive discussions
with the SAR Government who ensure that new rail infrastructure is consistent
with Hong Kong's vision as Asia's World City and fully takes account of
the concerns of local residents. During construction, excellent environmental
performance and good communication with local residents and the Environmental
Protection Department ensures that projects proceed smoothly.
MTR has a wide base of investors both in the equity and debt capital markets
and is committed to cultivating high standards of investor relations through
regular and open communications. During 2001, this commitment was demonstrated
by the involvement of senior management with more than 250 meetings with
research analysts and institutional investors. This was in addition to
participation in a significant number of local, regional and global investor
conferences [See
Annual Report 2001].
MTR has an effective system to facilitate communication with members of
the general public. Complaints, concerns and enquiries are responded to
within 72 hours of notification. An ongoing programme of informal visits
to schools and elderly centers is organized with project-specific visits
to areas where construction works are being carried out.
During 2001, MTR attended 56
meetings at the Legislative Council and local councils. To facilitate
communication with the general public, liaison meetings in the form of
coffee evenings (24 during 2001), school talks (38), talks to Senior Citizens
(18), visits to the railway and related work sites (276) were organized.
MTR representatives also attended 18 live phone-in radio programmes to
have direct dialogue with the public.
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