Listening • Responding
Message from the CEO
I have heard clearly that the MTR is recognised as a world-leading transit system with high safety and operational performances. However, I have also heard requests for us to do more such as relieving crowding, improving access, adding toilet facilities and speeding up the installation of platform gates.
While listening is important, our response is even more critical. The new "Listening · Responding" programme outlined here is in direct response to what people are asking of us. We will start work on these initiatives immediately and ensure resources of over $1 billion are made available for them.
I believe this enhanced focus on service delivery will make MTR an even stronger part of the community. We are listening. We are responding. And we are working to anticipate our customers' needs into the future.
Ease crowding and reduce waiting time
To relieve crowding where it is most extreme, we will:
Improve access and enhance convenience
To improve access and make MTR journeys more convenient, we will:
A word on APG's
We understand the public's desire to see automatic platform gates (APG) fitted on the East Rail Line and Ma On Shan Line. We would like to respond that: