With the latest version of MTR Mobile, you can cancel the MTR Mobile account by visiting the homepage after log into MTR Mobile, go to "Profile" > "Settings" > "Registered User" and choose "Account Cancellation", and following instruction to complete the cancellation. Once your MTR Mobile account has been cancelled, you can no longer to operate the account, all points and redeemed gifts will be voided and forfeited. According to MTR Mobile's personal data retention policy, we will retain your personal information for one year after your account is cancelled, for handling or following up on your enquiries. Your personal information will only be deleted one year after your account is cancelled.
Rest assured that the points successfully earned are stored in your MTR Mobile account, not an Octopus. You can still log in to the MTR Mobile account to check the points record and redeem gifts. We recommend that you link another Octopus at a Digital Service Kiosk in designated stations as soon as possible to continue to earn points by taking rides.