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SMART LINKS, LIVEABLE CITIES

Sustainability Report 2017

ABOUT THIS REPORT

ABOUT THIS REPORT

MTR’s Sustainability Report highlights how we leverage our assets, skills, and resources to augment the liveability of cities as we develop new communities, link established neighbourhoods, and provide mobility in a safe, efficient, accessible and responsible way. We understand that our operations and services are closely linked to the lives of the people and communities that we serve. MTR’s Corporate Responsibility Policy outlines our principles, objectives, and behavioural expectations. In it, our focus areas are categorised under Operating Responsibly and Contributing to Society which are highlighted in the structure and content of our Sustainability Report.

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MTR Sustainability Report 2017 discloses on issues identified as material to the Company during 2017 (1 January until 31 December). To stay abreast of possible emerging risks to our business operations, we continuously engage our stakeholders – a diverse set of groups providing a wide range of views, opinions, and expectations. The majority of our activities take place in Hong Kong. MTR has also prudently expanded operations internationally with a presence in the Mainland of China, Australia, Sweden and the United Kingdom. Our Sustainability Report covers the following operations:

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MATERIALITY

To ensure that our sustainability report addresses topics that reflect MTR’s significant economic, environmental and social impacts, and/or that substantively influence the assessments and decisions of our stakeholders, we conduct a materiality assessment every year that helps us identify material issues that reflect the shared concerns of the Corporation and all our stakeholder groups.

This year, we identified the following issues as material to MTR:

Materiality
I. GOVERNANCE
1
Organisational governance structure and Process
2
Fair operating practices (Ethical dealings with other organisations)
3
Anti-corruption
4
Responsible political involvement
5
Fair competition
II. CUSTOMERS
6
Fair marketing (factual and unbiased information & fair contractual practices)
7
Customer education
8
Customers' health & safety
9
Sustainable products & services
10
Customer service, support, and complaint handling
11
Customer data protection & privacy
12
Access to essential services (incl avoidance of service disruption)
III. EMPLOYEES
13
Human rights risks assessment
14
Human rights risk issues
15
Human rights grievances mechanism
16
Diversity and equal opportunity
17
Fundamental principles & rights at work (based on ILO)
18
Protection of civil & political rights of staff
19
Employment practices
20
Conditions of work & social protection
21
Staff consultation and engagement (incl freedom of association and collective bargaining)
22
Employee and contractor health & safety
23
Employee development & training
IV. ENVIRONMENT
24
Prevention of pollution (air, water & waste)
25
Sustainable resource use (resource efficiency & water use)
26
Climate change
27
Biodiversity
V. SUPPLY CHAIN
28
Supply chain human rights risk
29
Promoting social responsibility in the value chain
VI. COMMUNITY
30
Payment from government / tax payment
31
Community involvement and development (engagement)
32
Education and culture
33
Employment creation and skills development
34
Technology development and access
35
Wealth and income creation
36
Community health
37
Community investment (incl staff volunteering)

THE SUSTAINABLE DEVELOPMENT GOALS

We acknowledge our role in the sustainable urbanisation of the areas in which we operate, specifically through our contribution to the development of sustainable urban infrastructure including mass transit systems and housing. We believe that our operations work to further enhance the liveability of our operating locations, helping to connect and grow communities in a sustainable manner. We have identified three areas where MTR can leverage its expertise as a company that specialises in providing rail and property services to contribute to the United Nations Sustainable Development Goals:

8 DECENT WORK AND ECONOMIC GROWTH
9 INDUSTRY, INNOVATION AND INFRASTRUCTURE
11 SUSTAINABLE CITIES AND COMMUNITIES

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