SMART LINKS, LIVEABLE CITIES
Sustainability Report 2017
Safety is our first priority as we provide reliable and enjoyable journeys to nearly 5.76 million passengers in Hong Kong every weekday and around 6.49 million passengers outside of Hong Kong. Our senior management constantly stresses the importance of safety and takes the lead to instil an uncompromising Safety-First culture in MTR – spreading care and conveying safety messages to customers, employees, contractors, and anyone else who legitimately enters our facilities; and ensuring the culture is infused into all our operations.
Reportable events in 2017* in Hong Kong
Customer fatalities in 2017 in Hong Kong
Door-related accidents* in Hong Kong
It is our primary responsibility to make every journey safe and comfortable for our passengers. We view safety as the duty and responsibility of MTR employees at all levels. Our Safety-First culture encourages the proactive reporting of safety hazards and the regular exchange of best practices amongst our employees, suppliers and contractors worldwide through various platforms and channels including mobile applications. We also encourage regular sharing of lessons learnt from internal and external safety incidents. Despite our best efforts to implement and reinforce safety practices across all our construction sites, we are deeply saddened to report the loss of the lives of one staff member and two contractors in 2017. We are maintaining our ongoing safety campaigns to ensure that continuous efforts are being made to enhance safety awareness across all our operations.
To enhance public safety awareness and enlist their commitment to safe journeys on MTR, we launched our Travel Safely Every Day in the MTR campaign this year featuring a series of promotional posters and videos to convey important railway safety messages. We have also deployed Safety Ambassadors in red uniforms at strategic stations to raise customer awareness and remind them of safe travel practices.
Communicating Railway Safety to the Public
Metro Trains Melbourne launched the safety campaign “Dumb Ways to Die” to promote railway safety to the public. With over 200 million online views and more than five billion game sessions played worldwide, the safety campaign has been licensed to another operator, the Regional Transportation District in Denver, Colorado, USA, for the first time, helping to promote safety education in the wider community.
Operations Division Lost Time Injuries per 100,000 man-hours*
Projects Division Lost Time Injuries per 100,000 man-hours*
Property Division Lost Time Injuries per 100,000 man-hours*
*change compared to 2016 figures