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Stakeholder Engagement

 

Engaging Stakeholders

Ongoing and consistent engagement with our stakeholders is crucial to create a clear and positive mutual understanding and to build effective long-term relationships. Our stakeholders are diverse and may have different or even conflicting views. Their views, priorities and expectations enable us to identify risks and opportunities, seek to balance different interests and make informed decisions. Through such engagements, we also have the opportunity to share our initiatives with relevant stakeholders and gather their feedback.

Engagement Channels and Stakeholders’ Interests

Our stakeholders are entities or individuals who are substantially related to our principal activities along our value chain at locations where we operate and/or whose actions are expected to significantly affect the Corporation's ability to achieve its objectives. To ensure a systematic approach to our engagements, we grouped our stakeholders into ten main categories, each of which is engaged through various means to help us identify possible emerging risks and opportunities to our business operations. We also make use of such platforms to communicate with our stakeholders and gain valuable feedback on our initiatives proactively. Details on our engagement channels, stakeholders' interests and our response are provided in the Stakeholder Engagement Table below.

Business Partners

Business Partners

Communities

Communities

Customers and Passengers

Customers and Passengers

Environmental Interests

Environmental Interests

Investors

Investors

Media

Media

Political Interests

Political Interests

Regulators

Regulators

Staff

Staff

Suppliers

Suppliers

For the key interests brought forward by our stakeholders, please refer to our Sustainability Report.

Stakeholder Engagement Table

Stakeholder Groups
Engagement Channels
Key Interests

Our Responses

  • Website
  • Sustainability Report
Business Partners Business Partners
  • Industry meetings, conferences, job fairs, road shows
  • Partnering programmes, contract and site meetings, seminars
Communities Communities
  • Social media channels
  • Media relations, public announcements, press releases
  • Contact with the press
  • Corporate responsibility initiatives through Community Connect
  • Community liaison group meetings
  • MTR Society Link
  • “More Time Reaching Community” staff volunteering scheme
  • Art in MTR
  • Partnering programmes with NGOs
Environmental Interests Environmental Interests
  • Meetings with green groups and investors
  • Continuous Environmental Improvement Programme (CEIP)
  • Environmental Impact Assessment Consultation
  • Ecologists' advisory services
  • CDP Disclosure
  • Wetland Special Advisory Committee
  • Sustainability Report
Investors Investors
  • Annual and interim reportings
  • General Meetings
  • Announcements and Circulars
  • Investor meetings, conferences and road shows
  • MTR Hotline, online feedback and email enquiries
  • MTR Website
  • Share registrar
  • Investor questionnaires
Media Media

As an alternative platform, media reflects topics that are of stakeholders' concerns. We engage with them in a regular manner through different channels.

Included both traditional and online media that deliver information such as news, commentaries and other stories to the public. As an alternative platform, media reflects topics that are of stakeholders' concerns.

Political Interests Political Interests
  • Legislative Council meetings
  • Meetings with District Councillors
  • District Council liaison group meetings
  • Meetings with Legislative Councillors
  • Other meetings
Staff Staff
  • CEO Messages
  • Management Communication Meetings
  • Divisional/Departmental Communication Meetings
  • Staff Engagement Survey
  • Staff Consultation Mechanisms (Staff Consultative Council (SCC) and Joint Consultative Committee (JCC))
  • Meetings with staff unions
  • Staff communication programmes
  • Various internal communications
  • Programmes and channels
  • “We are MTR” - retiree programmes
Suppliers Suppliers
  • Supplier surveys on Corporate Responsibility
  • Supplier audits
  • Industry conferences and road shows
  • Partnering programmes, site visits and seminars
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