Our Approach

MTR's success has been built on a clear vision and a set of values that has guided the Corporation and every employee on the way we conduct our business. We operate on the basis that we must meet the needs of the present while not compromising the ability of future generations to meet their needs.

Delivering this long-term commitment requires us to strike the right balance in meeting our stakeholders' interests; enabling future growth by effectively managing human, financial, and natural resources; and, enhancing the Corporationˇ¦s value by contributing positively to the communities in which we serve.

Achieving that balance means we work towards:
  • Ensuring services of value to customers: Improving and upgrading our service and products continuously to meet the needs of our customers.
  • Engaging and building communities: Enhancing quality of life and actively engaging and building communities in which we operate; maintaining ongoing stakeholder communications as well as building relations that seek to achieve common objectives.
  • Developing people: Fostering a company culture in which our staff can learn, grow and take pride.
  • Promoting safe and ethical business practices: Upholding safety as an absolute pre-requisite for all our stakeholders and observing ethical business practices.
  • Protecting the environment: Setting ourselves new standards through innovation and continuous improvement.
  • Exercising our influence: Fostering sustainability principles in our supply chain and with our business partners.

Underpinning all of the above is our sustainable financial model, which allows us to provide reasonable returns to investors, while operating and achieving our goals in a responsible and sustainable manner.