Provision of Customer Services for Customer Service Centre (CuC) function for 29 MTR Stations (Contract No.: Q095559)
Prequalification for
Provision of Customer Services for Customer Service Centre (CuC)
function for 29 MTR Stations
Contract No.: Q095559
Expressions of Interest are invited from suitably qualified Applicants for the works described below. This procurement is subject to the World Trade Organization Agreement on Government Procurement.
1. Background Information
MTR Corporation Limited invites qualified Contractors to express their interest in tendering for Contract Q095559 : Provision of Customer Services for Customer Service Centre (CuC) function for 29 MTR Stations for a period of 2 years with an option to extend the services for another 2 years.
2. Scope of Services
The Contractor shall provide Customer Services for Customer Service Centre function in the stations tabulated as follows:
|
Island Line (ISL) |
Causeway Bay Station (CAB), |
|
Tseung Kwan O Line (TKL) |
Yau Tong Station (YAT), |
|
South Island Line (SIL) |
Ocean Park Station (OCP), |
|
Tuen Ma Line (TML) |
Austin Station (AUS), |
|
Kwun Tong Line (KTL) |
Ho Man Tin Station (HOM) and |
The Contractor shall provide trained personnel to man the customer service centre or provide proactive service outside customer service centre throughout the daily operating hours for these stations. The Contractor shall also provide supervision for the trained personnel, oversee the service performance and facilitate the required accounting services, 7 days a week throughout the contract period.
3. Tentative Key Dates
|
Contract No. |
Tender Issue |
Tender Return |
Contract Award |
Contract Completion |
|
Q095559 |
Q1/2023 |
Q1/2023 |
Q2/2023 |
Q3/2025 |
4. Expressions of Interest
To be considered for prequalification, interested parties having relevant resources, qualifications and experience are requested to express their interest on or before 2:00 p.m. on 16 January 2023 (Hong Kong Time) via the MTR Corporation Limited’s E-Tendering System. Late applications shall not be considered.
For Applicants registered under the E-Tendering System, please click the following link and log into the System for expression of interest:
For Applicants not registered under the E-Tendering System, please click the following link and search for the advertisement notice in respect of this project for expression of interest:
http://www.hkextender.com/process/GuestLogon.asp
For enquiries, please contact Mr. Ray Li, Assistant Manager - Procurement & Contracts, on (852) 2993 3189 or by fax (852) 2993 7721.
5. Deadline to Return Answers / Information
Suitable Applicants shall receive a prequalification invitation via the E-Tendering System. The Applicants shall complete and submit all required information and details via the E-Tendering System no later than the time and date specified in the prequalification invitation letter.
All invitations and submissions for prequalification shall be carried out through the E-Tendering System at http://www.hkextender.com.
6. Other Matters
As part of the required information each Applicant shall be required to submit audited accounts covering the three years prior to the date set for submission. When an Applicant is a joint venture then each partner shall submit separate accounts.
Applicants responding to this advertisement are deemed to have complied with the Personal Data (Privacy) Ordinance in the collection and transfer of personal data to MTR Corporation Limited. All information submitted including personal data, shall be used by MTR Corporation Limited for the prequalification of tenderers for this project.
Applicants shall note and make themselves aware of the Corporation’s ethical and probity requirements which shall be applied throughout the tender and contract periods. Further, Applicants shall not, and shall ensure that its directors, employees, agents and sub-contractors shall not, offer or give any advantage as defined in the Prevention of Bribery Ordinance (Cap. 201) to any employee or agent of MTR Corporation Limited. Any breach or non-compliance with this paragraph by the Applicant shall, without affecting its liability for such breach or non-compliance, result in its application not being considered.