Ticket Purchase and Usage

The Tickets purchased online must be used/ collected within 92 days from the date of purchase.

The following Tickets are available in QR Code format, which enables you to enter the gate directly:

Airport Express Single Journey QR Code Ticket
Airport Express Round Trip QR Code Ticket

The following Tickets require you to redeem a physical ticket at designated centre:

Airport Express Travel Pass
Tourist Day Pass
Tourist Cross-boundary Travel Pass

Online Purchase Process:

Browse through the ticket categories and select.
Select the destination, ticket type and the quantity of the tickets that you required, then click "Buy Now" button.
Fill in your email address (mandatory) and Asia Miles membership numbers (optional) on the “Shopping Cart” page, then click "Checkout" button to confirm the order.
Review your final order and select the payment method on the “Summary” page. All online payments can be settled by VISA, MasterCard, UnionPay, Alipay (China/ Hong Kong Wallet), WeChat Pay (China/ Hong Kong Wallet) or Apple Pay (applicable to iOS users with VISA and MasterCard)
After your transaction is completed, an "Order Confirmation" email with an order number will be sent to your registered email. You may also check your order details under ‘Order History’ on the website.

For Ticket QR Code (applicable to Airport Express Tickets only)

Print or download the QR Code image(s) in the "Order Confirmation" email. Or open the QR Code image(s) under the “Retrieve Tickets” function on MTR Mobile if your purchase was made via MTR Mobile.
Scan the QR Code image(s) at the QR Code scanner of the designated gate then pass directly through.

Remarks: There may be data charges by your network operator when your smartphone or tablet is connected to the Internet for purchasing Tickets and/or downloading the QR Code(s). For easier scanning of the QR code(s), please increase the brightness level of your mobile device.

Ticket collection centres (applicable to Tourist Tickets only)

To collect the ordered Ticket(s), you must bring along and present the original "Order Confirmation" email (soft or hard copies are also acceptable).

Ticket Type	Airport Express Travel Pass / Tourist Day Pass
Collection Centres	Airport Express Customer Service Centres 1. Tsing Yi, Kowloon and Hong Kong Stations 2. Airport Station* (Counter on the arrival platform only) *To save time at Airport Station, you may board the train first and redeem the ticket(s) upon arrival at your designated station
Business Hours	6:00a.m. to 12:30a.m., Monday to Sunday (Click here to review the timetable of each station)

Ticket Type	Tourist Cross-boundary Travel Pass
Collection Centres	1. Lo Wu Station (Counter number 12 on the Ticketing Concourse) 2. Lok Ma Chau Station (Counter number 6 on the Ticketing Concourse)
Business Hours	Lo Wu Station: 6:30a.m. to midnight, Monday to Sunday Lok Ma Chau Station: 6:30a.m. to 22:30p.m., Monday to Sunday

At the time of collecting your Ticket(s), you will be required to sign an acknowledgment receipt.
All the ordered Ticket(s) have to be collected in one go, partial collection is not allowed.
No additional receipt will be given upon redemption. For any purchase validation, please refer to “Order History” on the website.
You may authorise someone to collect the Ticket(s) on your behalf. The delegate must bring along and present the signed authorisation form, a copy of the “Order Confirmation" email or "Order History" and the delegate’s valid proof of identity.

For enquiries, please contact MTR Online Ticketing Service Hotline:

(852) 2993 3955

Please click here for the Online Ticketing Service.

Intercity Through Train Ticket - Payment and Collection Methods

We accept Visa, MasterCard, Diners Club and American Express for online purchase of Intercity Through Train tickets. Please note that only Guangdong line tickets are available for sale online and tickets must be collected in Hong Kong.
For more information or to book Intercity Through Train tickets online, please click here.