COMET and BOLTS Customer Satisfactory Surveys

Redemption of $150 Cash Coupon upon Spending of $800 at Free Duty Shop in Lo Wu and Lok Ma Chau Stations

Your opinion is always valuable. We invite you to share your views by joining the Customer Satisfaction Surveys conducted by the Imperial College London among the COMET (an international organization of metro operators) & BOLTS (an international organization of light rail operators).

The survey aims to gain insights on accessibility, information of the Heavy Rail (HR) & Light Rail (LR) system and passengers’ comfort. Survey results will be used for benchmarking with other railway operators worldwide.

Click below TWO links to tell us your thoughts on our HR & LR services.

COMET Customer Satisfactory Survey (Heavy Rail): Click here
BOLTS Customer Satisfactory Survey (Light Rail): Click here