services and facilities
services and facilities

Privileges and Complimentary Services

Special Notice


From 10 April 2020 onwards, Free In-town Check-in Service will be suspended until further notice.

Free In-town Check-in Service

To ensure your journey gets off to a great start, a free In-town Check-in service is available for many major airlines at Hong Kong and Kowloon stations.

Simply check-in^ and collect your boarding pass between 120 minutes and one full day* ahead of your scheduled flight departure time. (Passengers must use an Octopus or an Airport Express ticket to enter the In-town Check-in area. The full fare will be deducted at the In-town Check-in entry gate, with no further charge being made at the platform entry gate).

*The exact service hours for airlines is subject to the individual airlines’ flight schedule, and you are advised to contact your airline for updated information. Please click here for the contact numbers of airlines providing an In-town Check-in service.

^ In-town Check-in service is provided for any passenger with baggage where the total size does not exceed 145cm (length) x 100cm (width) x 85cm (height) and weight not exceeding 70kg. For enquiries of individual airline restriction on baggage size, please check with your airline.