MTR is committed to providing Hong Kong with a reliable public transport service. However, due to the complexity of the railway system, which comprises of millions of precise components having to operate continuously and seamlessly as well as external factors beyond our control, occasional faults may still occur. In the event of a failure, we will strive to restore our service quickly and provide assistance to our customers to minimize the impact.
Click the links below for more information:
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In the event of service suspension, we will make every effort to quickly provide a Free MTR Shuttle Bus service at designated stations wherever possible. However, these arrangements are subject to vehicle availability and road traffic conditions, with buses gradually arriving at pick-up points.
When using the Free MTR Shuttle Bus Service:
Please click on the station name below for details of Free MTR Shuttle Bus Services & Alternative Public Transport options:
Kwun Tong Line | Tsuen Wan Line | Island Line |
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South Island Line | Tseung Kwan O Line | Tung Chung Line & Disneyland Resort Line |
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East Rail Line | Tuen Ma Line |
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^ There is no Free MTR Shuttle Bus Service at Racecourse.