services and facilities
services and facilities

Travel Tips During Service Suspension

MTR is committed to providing Hong Kong with a reliable public transport service. However, due to the complexity of the railway system, which comprises of millions of precise components having to operate continuously and seamlessly as well as external factors beyond our control, occasional faults may still occur. In the event of a failure, we will strive to restore our service quickly and provide assistance to our customers to minimize the impact.

Click the links below for more information:

If the train service is disrupted, follow these tips to stay "on track" :

  • Use the MTR Mobile or scan the "Travel QR Code" in stations and on trains to check the latest updates and find alternative MTR routes or see other public transport options
    MTR MobileMTR Mobile
    MTR Mobile QR CodeTravel QR Code
  • Consider using other available public transport options
  • Stay alert for station and train announcements, notices, and always follow staff instructions
  • If necessary, a temporary free MTR Shuttle Bus Service may be provided at designated stations to take you to the nearest MTR station with train service

Free MTR Shuttle Bus Service Arrangements

In the event of service suspension, we will make every effort to quickly provide a Free MTR Shuttle Bus service at designated stations wherever possible. However, these arrangements are subject to vehicle availability and road traffic conditions, with buses gradually arriving at pick-up points.

When using the Free MTR Shuttle Bus Service:

  • Follow station signage to the pick-up points
  • Seats will be limited and dependent on the bus availability at the time. Please give priority to senior citizens or anyone in need and wait patiently in line

Free MTR Shuttle Bus Service & Alternative Public Transport Information

Please click on the station name below for details of Free MTR Shuttle Bus Services & Alternative Public Transport options:

Kwun Tong Line Tsuen Wan Line Island Line
South Island Line Tseung Kwan O Line Tung Chung Line & Disneyland Resort Line
East Rail Line Tuen Ma Line

^ There is no Free MTR Shuttle Bus Service at Racecourse.