FAQ : MTR STUDENT TRAVEL SCHEME (ACADEMIC YEAR 2023 / 2024)

Online Application

Please click here to read the FAQ of online application.

Hardcopy Application

Submission of Application

Should I apply for a Personalised Octopus with "Student Status" if I'm 12 years old and already have a Personalised Octopus with a photo?
No. Please select application type- “New Application [2] - Already carrying a Personalised Octopus (with photo)”. Please note that you are required to select application type- “New application [1] - Need to obtain a Personalised Octopus (with photo)” if there is no photo printed on your Personalised Octopus.
Can the "Student Status" be encoded on the Personalised Octopus with no photo?
No. Only a Personalised Octopus with a photo can be used for the MTR Student Travel Scheme.
Must the “Student Status” be Renewed every year?
The “Student Status” is valid for a period of 1- 3 years. When the validity of your “Student Status” expires, you should apply for “Renewal Application”. You can check the validity of the “Student Status” encoded on your Personalised Octopus or Personalised Mobile Octopus at any MTR Customer Service Centre^{^} or through any Octopus Enquiry Processor at MTR stations.
Can my application for “New Application [2] - Already carrying a Personalised Octopus (with photo) / Renewal Application” only be submitted at any MTR Customer Service Centre^*?
No. You can drop your application form into the "MTR Student Travel Scheme" collection box at any MTR station^{^} anytime between 1 September and 14 October 2023. You can also submit your application through Online.
I have to repeat a school year. Do I need to apply for "Student Status" again?
If you are an eligible applicant for the MTR Student Travel Scheme and the validity of the "Student Status" on your Personalised Octopus expires on 31 October 2023, then you need to apply Renewal of “Student Status” for the Academic Year 2023/ 2024. The activation must be completed on or before 31 October 2023.
Can my Personalised Octopus which was issued when I studied in primary school be used for applying “MTR Student Travel Scheme”?
Yes. Please select application type- “New Application [2] - Already carrying a Personalised Octopus (with photo)” if it is printed with a photo.
My son is under 12, but a Personalised Octopus is required by his school for administrative purposes. Is the MTR Student Travel Scheme Application fit for this purpose?
No. He should obtain and complete a copy of the application form for a Personalised Octopus which is available at any MTR Customer Service Centre^{^}. For more details, please call the Octopus Hotline on 2266 2222.

After Submission of Application

Can I buy a concessionary Single Journey Ticket to travel on the MTR if I forget to bring or I lose my Personalised Octopus or Personalised Mobile Octopus with "Student Status"?
No. Concessionary Single Journey Tickets are not available for use by students aged 12 or above. You can only enjoy concessionary fares when the fare is deducted from your Personalised Octopus or Personalised Mobile Octopus encoded with “Student Status”.
What should I bring for activate “Student Status” on my Personalised Octopus or Personalised Mobile Octopus?
You can use the Octopus App or bring your Personalised Octopus to any MTR Customer Service Centre^{^} to activate the “Student Status” on the Personalised Octopus. You can only renew the “Student Status” on Personalised Mobile Octopus through the Octopus App. An administration fee of HK$20 is payable for the activation.
How can I get my new Personalised Octopus with "Student Status" if I lose my Official Receipt?
You should complete the “Ticketing Enquiry” available at any Customer Service Centre^{^}. We can reissue an Official Receipt for you.
What should I do if I transfer to another school after I submit my application?
You can submit the online application with new student proof or download a form from MTR website and submit the form at any MTR Customer Service Centre^{^}.
I replaced my Personalised Octopus after it was lost / damaged. However I have already submitted the application for “New Application [2] - Already carrying a Personalised Octopus (with photo) / Renewal Application”. What should I do?
You may call the MTR Hotline on +852 2881 8888 after collecting your new Personalised Octopus, then we can update our records with your new Personalised Octopus number and notify you when to activate your “Student Status” at any MTR Customer Service Centre^{^}.
I want to use my own Personalised Octopus to activate “Student Status”. However I have submitted an application for New application [1] - Need to obtain a Personalised Octopus (with photo) and have paid the application fee of HK$90. How can I change my application type and obtain a refund?
You should check the progress of your application through the MTR Hotline on +852 2881 8888. If your application has been processed by Octopus Cards Limited, the application fee of HK$90 cannot be refunded. If it has not been processed, a refund can be arranged and your application can be changed to “New Application [2] - Already carrying a Personalised Octopus (with photo) / Renewal Application”. An administration fee of HK$20 is payable at the time your Personalised Octopus is activated at any MTR Customer Service Centre^{^}.
Why is the stored value on my new Personalised Octopus with "Student Status" nil or HK$20 after paying the application fee of HK$90?
The HK$90 application fee comprises of an Octopus Cards Limited deposit of HK$50, a non-refundable fee of HK$20 charged by MTR Corporation Limited for administrating the MTR Student Travel Scheme, and a non-refundable service charge of HK$20 payable to Octopus Cards Limited. First time applicants will receive a rebate from the MTR Corporation Limited in the form of HK$20 usable value encoded on your Personalised Octopus.
Why have I still not received my refund of the application fee of HK$90 after my application was rejected or withdrawn?
You may call the MTR Hotline on +852 2881 8888 for any enquiries.
My child aged 12 and he/she has applied for Student Travel Scheme, can he/she enjoy concessionary fares during the application period?
Applicants must complete the Octopus activation upon application approval in order to enjoy the concessionary fares. If applicants wish to enjoy the concessionary fares as soon as the age of 12, they may submit their application earlier when they are eleven and a half years old. Please go to any MTR Customer Service Centre to seek staff assistance if needed.
My Personalised Octopus is already encoded the “Student Status”. Can this feature be transferred to my Personalised Mobile Octopus and need to submit the Renewal Application again?
If your Personalised Octopus is already encoded the “Student Status”, “Student Status” could be transferred to your Personalised Mobile Octopus, you are not require to submit the Renewal application.

If you have any enquiries, please call the MTR Hotline on +852 2881 8888 from 8:30 am to 6:00 pm on weekdays and from 8:30 am to 1:00 pm on Saturdays (except Sundays and Public Holidays).

^{^} Except Airport Express stations, Lo Wu, Lok Ma Chau, Racecourse, Disneyland Resort, Sunny Bay, Wong Chuk Hang, Lei Tung, South Horizons, Hin Keng, Kai Tak, Sung Wong Toi and To Kwa Wan stations

^*Except Airport Express stations, Racecourse, Wong Chuk Hang, Lei Tung, South Horizons, Hin Keng, Kai Tak, Sung Wong Toi and To Kwa Wan stations