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Terms and Conditions

MTR Mobile Terms and Conditions

Personal Information Collection Statement for Members of MTR Mobile, MTR Points Promotion and CW Points Promotion

MTR Points Promotion Terms and Conditions

CW Points Promotion Terms and Conditions

 

MTR Mobile Terms and Conditions

 

This Agreement applies as between you, the user of "MTR Mobile" application and any related websites or other online/digital platforms that MTRCL may operate for or in connection with MTR Mobile (collectively, the "Application") and MTR Corporation Limited (香港鐵路有限公司) ("MTRCL", "we", "our" or "us"), the owner of the Application.

Your acceptance of this Agreement is deemed to occur upon your clicking of the "DOWNLOAD" or "INSTALL" button to get the Application. If you do not agree, you should not download or use the Application and remove it from your mobile device.

1. Grant of Licence

1.1. MTRCL grants you a personal, limited, non-exclusive, non-transferable, and revocable licence to use a single copy of the Application on a single mobile device primarily used by you for your personal non-commercial use only. You may terminate this Agreement at any time by uninstalling the Application and destroying all copies in your possession. MTRCL fully reserves all rights not expressly granted under this Agreement, and may terminate this Agreement at any time upon your breach.

1.2. MTRCL may, at any time without notice, impose access or usage limitations, change or stop providing the Application (or any parts thereof) to any Users.

2. Ownership of the Application

2.1. MTRCL own, retain and reserve all rights, title and interests (including but not limited to all intellectual property rights) on all texts, graphic images, photos, logos, icons, sound clips, video clips, data compilations, page layout, underlying code (including object and source codes), software and any other materials in and to the Application (collectively, the "Content"), except those in Third Party Materials and/or Third Party Links/Platforms.

2.2. You will not, nor allow any third parties to, (i) make, issue and distribute copies of the Application and/or its Content, or (ii) copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange, adapt, or translate the Application and/or its Content (whether in whole or in part), or (iii) create any new or derivative works of the Application and/or its Content (whether in whole or in part) of any kind whatsoever, or (iv) attempt to do any of the foregoing prohibited acts.

2.3. You may not use the Application for any purpose which is unlawful, abusive, defamatory, indecent, obscene, threatening, inappropriate, infringing any rights of MTRCL and/or any other third parties in any way or otherwise incites hatred or discrimination whatsoever.

3. Using the Application

3.1. Charges (including roaming charges) imposed by your mobile service provider may apply. You are responsible for these charges. The Application is primarily provided over the internet and/or mobile networks, so the quality and availability of the Application may be affected by factors outside MTRCL's reasonable control.

3.2. You must not use the Application on any mobile device or operating system that has been modified outside the vendor-supported or vendor-warranted configurations (i.e. commonly referred as "jail-broken" or "rooted").

3.3. Where you are a Member, you shall comply with the relevant further terms and requirements issued by MTRCL in relation to your registration and use of the Application. Your participation in any MTR Points Promotion or CW Points Promotion shall be subject to the applicable Rules of Promotion. These further terms and rules will be provided to you separately as and when applicable. You can, at any time deregister your registration to only use the Application as an anonymized/guest User. You can deregister your registration by downloading and logging into the latest version of MTR Mobile, following the instruction to complete the deregistration process. Once deregistered, all points and redeemed gifts will be voided and forfeited. MTRCL will retain your personal information for one year from the date of the deregistration of your MTR Mobile account ("Data Retention Period"), for the purpose of handling your enquiries in relation to your deregistered MTR Mobile account, your personal information will be erased permanently after the Data Retention Period. You may not use the same email address to register another MTR Mobile account during the Data Retention Period. You may contact our customer service hotline at +852 2993 4375 for information on deregistration process. We will process your request to deregister subject to our PICS and data retention policy. MTRCL will not be liable or responsible for any losses arising from deregistration.

4. Privacy

4.1. Use of any personal data for or in connection with the Application is governed by our relevant personal information collection statements. We will notify and post updates on the Application. Please read them to understand our privacy policy and practices

5. Limitation of liability

5.1. Any access to or use of the Application and any information therein are at your own risk. To the maximum extent permitted under applicable laws, MTRCL and our Subsidiaries fully disclaims any and all representations and warranties for or in relation to Application and/or its Contents (such as without limitation, with respect to its usefulness, availability, accuracy, reliability, fitness for purpose, quality, title, non-infringement, completeness).

5.2. To the maximum extent permitted under applicable laws, MTRCL and our Subsidiaries shall not be responsible or liable for any direct, indirect, consequential, exemplary or special losses, damages, costs or expenses (including but not limited to legal expenses) of any character, nature or kind whatsoever, arising out of, from or in connection with the Application, including but not limited to loss or misuse of any personal data or other information/data, or fraud by any other person in relation to the Application.

5.3. Any dealings that you may have with any Affiliates and/or their products/services on or through or otherwise in collaboration with the Application, or your participation and dealings in any promotions or other activities of any Affiliates, are solely between you and the relevant Affiliates concerned. Any Third Party Materials, Links and/or Platforms presented in the Application are for your general information only, and do not constitute our endorsement of them. MTRCL and our Subsidiaries are not responsible or liable in any way for the foregoing. Any Users' disputes, actions and/or recourse on the foregoing should be directly sought against the relevant Affiliates concerned.

5.4. Nothing in this Agreement shall exclude or limit MTRCL's liability for death or personal injury caused by MTRCL's negligence.

6. Indemnity

6.1. You hereby agree to indemnify in full and on demand, and to hold MTRCL and our Subsidiaries, as well as its/their officers, directors, agents and employees, harmless from and against any losses, claims, liabilities, damages, demands, costs and/or expenses (including all legal fees and expenses) that may be incurred or suffered by us and/or any of the foregoing parties (whether directly or indirectly) caused by, in connection with or otherwise arising from your breach of this Agreement, and/or your access to or use of this Application. We may, if necessary, participate in the defence of any claims, disputes or actions against us or any of the foregoing parties and/or negotiations for settlement. No settlement that in our opinion may adversely affect our rights or obligations shall be made without our prior written approval. We fully reserve the right to assume exclusive defence and control of the conduct of any such claims, disputes or actions.

7. Miscellaneous

7.1. General. Save for any written waiver by MTRCL, failure of MTRCL to exercise or enforce any right or provision of this Agreement will not constitute as its waiver. MTRCL may revise this Agreement at any time and will use reasonable efforts to notify you of any important changes made to this Agreement by appropriate method. Your continued use of the Application after our relevant notification will constitute your acceptance of such changes. If you do not agree with any changes, please refrain from using the Application. If any term of this Agreement shall be unlawful or unenforceable under applicable laws, that term will be deemed severed without affecting the validity or enforceability of any remaining terms. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by MTRCL without restriction. This Agreement (and any revisions thereof as may be made by MTRCL) forms the entire agreement between you and MTRCL relating to the subject matter herein.

7.2. Third Parties. Except for MTRCL's Subsidiaries, any person not a party to this Agreement shall have no right to enforce any of the provisions hereunder under the Contract (Rights of Third Parties) Ordinance (Chapter 623). For any third party rights conferred by this Agreement, their consent is not required to rescind or vary this Agreement.

7.3. Governing Law and Jurisdiction. This Agreement, and any disputes or claims arising from, out of or in relation to it (whether contractual or non-contractual), shall be governed by and construed in accordance with the laws of Hong Kong. You hereby irrevocably submit to the exclusive jurisdiction of the Hong Kong courts.

7.4. Notices. Notices or other communication on this Agreement shall be made as follows:-

7.4.1.in the case of notification to MTRCL, in writing and sent by facsimile, personal delivery, or post to the below address or any such other address as MTRCL may nominate from time to time:
MTR Corporation Limited (Ref: MTR Mobile)
Address: MTR Headquarters Building, Telford Plaza, Kowloon Bay, Kowloon, Hong Kong
Facsimile: (852) 2798 8822

7.4.2.in the case of notification to Members by MTRCL, in writing and sent to their email addresses, which will be deemed to have been received upon dispatch of such communications without bounce-back or delivery failure report.

8. Definition and Interpretation

8.1. In this Agreement, unless the context otherwise requires, the following words and expressions shall have the following meanings:-

(i) "MTR Mobile" means the mobile application operated by MTRCL that provides news, offers, discounts, notices, advertisements, and information from MTRCL and their relevant Subsidiaries and/or Affiliates;

(ii) "User" means any individuals who have successfully downloaded, installed and accepted this Agreement to access and use the Application, and "Member" means any Users who have successfully completed the member registration process and have logged in to access and use MTR Mobile;

(iii) "Promotions" means the promotional programme(s) offered in MTR Mobile from time to time, subject to the applicable Rules of Promotion (i.e. any general and/or specific rules, requirements, terms and conditions, personal data collection statements and related policies for the relevant Promotions that may be introduced and issued by MTRCL from time to time), which include "MTR Points Promotion" and "CW Points Promotion";

(iv) "Carbon Savings" means the amount of carbon dioxide equivalent saved as a result of the relevant green action of a Member relative to its baseline emissions, based on our calculation methodologies as recorded in the Application.

(v) "MTR Malls" means any malls, shopping centres and related premises and facilities that may be managed or operated by MTRCL and/or their relevant Subsidiaries from time to time;

(vi) "MTR Shops" means any shops operating at any MTR stations in Hong Kong;

(vii) "Subsidiaries" means relevant subsidiaries of MTRCL, including but not limited to, Ngong Ping 360 Limited, Octopus Holdings Limited, Octopus Cards Limited, TraxComm Limited and MTR Travel Limited, but excluding any Subsidiaries which operate in the European Union;

(viii) "Affiliates" means any merchants of any of the MTR Malls and/or MTR Shops, and/or any third party merchants, advertisers, service providers and business partners of the relevant Marketing Subjects for products and/or services offered on or via or otherwise in collaboration with the Application;

(ix) "Marketing Subjects" means any products and services of or relating to any of the following industries and business fields: retail, entertainment, leisure and sports, fashion and accessories, lifestyle, clothing and related services, catering, food and beverages, homeware and household products, beauty, hairstyling, healthcare, health and wellness, pharmaceuticals, medical and veterinary, transportation, travel and tourism, banking, monetary and financial, electronic payment and commerce, games and gaming, media and public relations, advertising, digital and information technology, communications, telecommunications, education and training, environmental, publication, exhibition, recruitment, property, logistics, security, cleaning and laundry, and charity and non-profit;

(x) "Third Party Materials" means any in-app contents, information, materials or advertisements that may be created, offered and provided by any Affiliates (or any third party on their behalf) in the Application;

(xi) "Third Party Links/Platforms" means any links that may, from time to time, be made available in the Application to any websites, applications, mini-programs, online platforms and/or resources created, provided, operated and managed by any Affiliates (or any third party on their behalf);

(xii)"Website" means the website located at the URL http://www.mtr.com.hk, and any other domain names, websites and online platforms as may be registered, managed and operated by MTRCL, including the dedicated websites related to MTR Mobile, MTR Points Promotions and CW Points Promotions.

8.2. In the event of any inconsistencies, differences or conflicts between the English and Chinese versions of this Agreement, the English version will prevail.

Data Collection Statement for Guest/Anonymous Users of MTR Mobile

This Data Collection Statement (this "Statement") sets out our general practices and policies for handling data collected and used for the Application for guest/anonymous Users of MTR Mobile. For any Members, information on personal data collection and use shall be set out in the relevant Personal Data Collection Statement and related documents for the Application, which will be provided to Members separately. Any defined terms in this Statement shall adopt the same definitions contained in "MTR Mobile Terms and Conditions". In the event of conflicts or inconsistencies between the different language versions of this Statement, the English version shall prevail.

1. Data Collection of Guest/Anonymous Users

1.1 No personal data will be collected and used by MTR Mobile for guest/anonymous Users. Any data that may be collected and used will be on anonymous basis or otherwise only relate to certain information about your device, and does not personally identify you (collectively, "Anonymous Data"), including the following:

1.1.1 Mandatory data:
• Device information (e.g. operating system)
• Settings and usage of the Application (e.g. browsing activities, cookies)

1.1.2 Voluntary data:
• One-off access of current location of your device

1.2 With your device location, MTR Mobile can provide you with better experience, such as by automatically identifying your nearby station. Your device will not store location records on MTR Mobile without your authorisation. You can control how MTR Mobile can access your device locations through your device's operating system and MTR Mobile's menu.

2. Purposes of Collection and Use of Anonymous Data

2.1 We may collect, handle and store Anonymous Data for the following purposes:-
a. Administration, management and improvement of the Application, its operation and functionalities and/or our collaboration with the relevant Subsidiaries and/or Affiliates (or any or all of them) for or in connection therewith (including but not limited to through research, surveys, or other statistical analysis);
b. Arrangement and provision of the relevant Contents, and service or promotional communications of MTRCL and/or any of the relevant Subsidiaries or Affiliates;
c. For relevant legal compliance purposes and protection/enforcement of rights and interest of MTRCL and its Subsidiaries; and/or
d. Other purposes ancillary or directly related to any of the above.

3. Disclosure and Transfer of Anonymous Data

3.1 We may disclose, transfer or assign Anonymous Data (i) to any person to whom MTRCL is under obligation to disclose under applicable laws, or (ii) to any agent, advisor, auditor, consultant and/or third party contractor/service provider who processes any Anonymous Data for and on our behalf, or (iii) to our Subsidiaries and/or Affiliates for or in relation to the management, operation of and/or collaboration for or relating to the Application, or (iv) in the event of changes to MTRCL's relevant business.

4. Third Party Materials and/or Links/Platforms in the Application

4.1 The Application may contain Third Party Materials and/or Third Party Links/Platforms. Please refer to those third parties' privacy policies to protect your own privacy.

5. Use of application settings and usage tools

5.1 When you access or use the Application, we may use cookies, beacons and/or other available unique application settings and usage tools to identify your device and browsing activities for operating, managing and improving the Application. In order for the Application to work properly, it is not possible to disable these tools. If you do not agree to our use of these tools, you should not use the Application.

6. Questions and Complaints

6.1 If you have any questions about this Statement, please contact us at:
MTR Corporation Limited
MTR Headquarters Building
Telford Plaza
Kowloon Bay
Kowloon, Hong Kong
Attention: Personal Data Privacy Officer
Legal-General Department
(Marked Confidential and "MTR Mobile")
E-mail: PDPO@mtr.com.hk

Version: 4 November 2026

 

Personal Information Collection Statement for Members of MTR Mobile, MTR Points Promotion and CW Points Promotion("PICS")

 

This PICS sets out our policy for handling personal data collected and used for Members of MTR Mobile, MTR Points Promotion and CW Points Promotion. Unless otherwise defined here, any capitalized terms in this PICS shall adopt the same definitions contained in "MTR Mobile Terms and Conditions". In the event of conflicts or inconsistencies between the different language versions of this PICS, the English version shall prevail. By providing your personal data to us, you agree to the terms of this PICS. If you do not agree with this PICS or do not want to provide your personal data to us, you can use MTR Mobile as a guest/anonymous user. We may update this PICS from time to time by posting the updated version on MTR Mobile and notifying you of major changes (if any). Please check this PICS from time to time to understand your privacy rights.

1. Collection of Personal Data

Member Registration

1.1 Member registration is entirely voluntary in MTR Mobile. If you choose to register, Personal Data collected by or in connection with MTR Mobile would include but not limited to:

1.1.1 Mandatory data:
• Device information (e.g. operating system)
• Name
• Title (Mr., Ms., etc.)
• Mobile number
• Email address
• Month of birth
• Settings and usage of the Application (e.g. cookies, browsing histories)

1.1.2 Voluntary data:
• Location data – by allowing access to the location of your device, MTR Mobile will provide you with a variety of location-based services and functions for personalized in-app experiences, such as, using your nearby location and station to provide route suggestions in Trip Planner, Next Train and Next Bus functions and to personalize your experience with suggestions on nearby attractions, events, promotions and recycling points. The location data will only be captured upon the usage of location-based services and functions, and MTR Mobile will be automatically permitted to access, store and use your device location records whenever location service function is enabled on your device. However, you can always control how MTR Mobile can access your device locations and location data through your device's operating system settings. You may also opt-out anytime and disable MTR Mobile’s access to your device locations and location data. If you have at any time changed your device’s permission settings for location data, MTR Mobile will continue to store and use for the aforesaid purposes any prior location data that were already recorded when location service function was enabled, but will cease to be able to access any new or further location data when location service function is subsequently disabled.
• Octopus card identification number
• Historical and current ride transaction data related to the Octopus card that you link to your MTR Mobile member profile and/or the relevant ride transaction data arising from the use of tickets in QR code format of "My Ticket" via MTR Mobile (which are stored in the ride transaction systems of MTRCL and/or our Subsidiaries, and shared with/transferred to our system for MTR Mobile, MTR Points Promotion and CW Points Promotion)
• In the case of our collaboration with the relevant Affiliates for or in connection with MTR Mobile, MTR Points Promotion, and/or CW Points Promotion, any other information or data from your membership/user account with such Affiliates that you have provided consent with such Affiliates to transfer to us.

1.2 If you are under the age of 13 you must ask your parent or guardian before providing any Personal Data to us.

 

Enrolment in MTR Points Promotion

1.3 After becoming a Member, it is entirely voluntary for you to enrol in any MTR Points Promotion (and/or any applicable promotional events, activities, programs and/or campaigns that we may organize and conduct from time to time with the relevant Affiliates on or through or otherwise in collaboration with MTR Mobile, MTR Points Promotion and/or CW Points Promotion) to earn MTR Points. After successful enrolment, your further Personal Data will be collected as below:

1.3.1 Mandatory data collection to earn MTR Points with eligible trips on MTR:
• Octopus card identification numbers
• Frequent User Passes (e.g. City Saver, Monthly Pass)
• Trip records on MTR (i.e. MTR Heavy Rail and Light Rail, MTR buses and Airport Express, excluding High Speed Railway)

1.3.2 Mandatory data collection to earn MTR Points with other eligible transactions (including, e.g., eligible spending in MTR Malls, MTR Shops, MTR e-Store, MTR Mobile in-app ticket purchases, eligible spending, activities or transactions with Affiliates, or eligible spending, activities or transactions in or through Third Party Links/Platform):
• Purchase records that are in your name
• Electronic payment records that are in your name
• Any other information as we may need from time to time to verify your eligibility to earn or be rewarded with MTR Points in any such eligible transactions, subject to the relevant rules for the relevant MTR Points Promotion program concerned.

1.3.3 Mandatory data collection for MTR Points Promotion programs in our collaboration with the relevant Affiliates for or in connection with MTR Mobile:
• Your account data (e.g. mobile number or email address) from your membership/user account with such Affiliates that you have provided your consent to such Affiliates to transfer to us.
• Any other information as we may need from time to time to verify your participation in the relevant collaboration program, subject to the relevant rules for the relevant MTR Points Promotion concerned.

1.3.4 Voluntary data collection for MTR Points Promotion programs in our collaboration with the relevant Affiliates for or in connection with MTR Mobile:
• Other account data and information (including but not limited to transactional and/or behavioral data) from your membership/user account with the relevant Affiliates that you have provided your consent to such Affiliates to transfer to us for or in connection with the collaboration with MTR Mobile, MTR Points Promotion and/or CW Points Promotion

Enrolment in CW Points Promotion

1.4 After becoming a Member, it is entirely voluntary for you to enrol in any CW Points Promotion (and/or any applicable promotional events, activities, programs and/or campaigns that we may organize and conduct from time to time with the relevant Affiliates on or through or otherwise in collaboration with MTR Mobile, MTR Points Promotion and/or CW Points Promotion) to earn CW Points. After successful enrolment, your further Personal Data will be collected as below:

1.4.1 Photograph proof and information to record eligible recycling activities at the designated recycling points;

1.4.2 Scanned QR codes submitted after completing eligible recycling activities at the designated smart recycling bins;

1.4.3 Record of eligible activities and CW Points data through system integration with the relevant partnering Affiliates’ database;

1.4.4 Step counting data from Apple Heath, Google Health Connect or other relevant mobile device applications;

1.5 If you fail to provide us with accurate and complete Personal Data marked as mandatory above, we may not be able to process your Member registration, or provide the relevant information, products or services to you in the Application and/or the relevant Promotions, or some functions of the Application may be unable to fully operate.

2. Purposes of use of Personal Data

2.1 We may collect, obtain, process, access, use, store and/or handle Personal Data for any or all of the following purposes:
a. Provision, operation, administration, management and improvement of the Application, MTR Points Promotion and/or CW Points Promotion and/or our collaboration with the relevant Subsidiaries and/or Affiliates (or any or all of them) for or in connection therewith (including, without limitation, by or through use of customer research, profiling, surveys, or other statistical tools);
b. To facilitate and enable our collaboration with the relevant Affiliates for or in connection with MTR Mobile, MTR Points Promotion and/or CW Points Promotion;
c. Provision of non-direct marketing service information of MTRCL(including but not limited to prioritisation or re-ordering of such information we provide to you in order to make it more relevant for you);
d. For relevant legal or regulatory compliance purposes, and/or to facilitate and enable protection and enforcement of rights, interests and/or properties of MTRCL and/or any of the Subsidiaries, Affiliates, MTR Malls and MTR Shops and their tenants (as the case may be);
e. Other purposes ancillary or directly related to any of the above.

3. Use and/or Transfer of Personal Data for Direct Marketing

3.1 We may use your Personal Data for direct marketing of products and/or services of MTRCL, Subsidiaries and/or Affiliates relating to the Marketing Subjects on or through or otherwise in collaboration with the Application, MTR Points Promotion and/or CW Points Promotion, but we cannot do so unless we have received your consent (which includes an indication of no objection) to do so.

3.2 With your consent, we shall use your Personal Data, for direct marketing or in relation to any or all of the following activities, products and/or services of the relevant Marketing Subjects:
a. MTRCL's transportation and related services, and/or any other services and/or products of MTRCL and/or any or all of their Subsidiaries operating in Hong Kong (e.g. purchase of MTR souvenir);
b. mall services and products of MTR Malls, MTR Shops and their tenants, such as but not limited to shops in West Kowloon Station;
c. any MTR Points Promotion and/or CW Points Promotion, subject to the applicable Rules of Promotion;
d. any products and/or services on the relevant Marketing Subjects which may be provided or advertised by MTRCL and/or any of the relevant Subsidiaries and/or Affiliates (whether by itself/themselves or under any joint promotion campaigns or other collaborations between any of these parties) on or through or in collaboration with the Application (including through any Content, Third Party Materials and/or Third Party Links/Platforms), and/or under or through any MTR Points Promotion and/or CW Points Promotion, and/or at any MTR Malls and/or MTR Shops, and any related news, rewards, benefits, promotions, offers, notices, notifications, discounts, advertisements and events offered thereunder.

3.3 If you at any time wish to opt-out from direct marketing, please contact our Personal Data Privacy Officer at PDPO@mtr.com.hk.

4. Disclosure and Transfer of Personal Data

4.1 We will take all reasonably practicable steps to keep your Personal Data confidential. We may need, for any of the circumstances below, to disclose, transfer or assign your Personal Data to any of the following parties:
a. any person (including but not limited to government authorities, regulatory or administrative bodies or law enforcement agencies) to whom MTRCL is under an obligation to make disclosure under any applicable laws and regulations;
b. our Subsidiaries and/or Affiliates for or in relation to the management, operation of, and/or collaboration for or relating to the Application, MTR Points Promotion and/or CW Points Promotion;
c. any agent, advisor, auditor, consultant, contractor and/or third party service provider who provides advisory, consultancy, administrative, telecommunications, publicity, advertising, customer services assistance and support, technology, payment, fraud prevention, insurance, data processing and/or other services to MTRCL for, in connection with or with respect to the operation of our relevant businesses and/or who otherwise processes Personal Data for and on our behalf. For avoidance of doubt, we will not share, disclose or transfer your Personal Data to any data brokers for market research, analytics or profiling purposes;
d. any actual or proposed assignee, transferee or successor of or to MTRCL's rights in respect of your Personal Data as an asset in connection with a merger or sale or re-organization involving MTRCL's business or changes in corporate control.

5. Third Party Materials and/or Links/Platforms in the Application

5.1 The Application may contain Third Party Materials and/or Third Party Links/Platforms. Please refer to those third parties' privacy policies to protect your own privacy.

5.2 In the event that we receive your Personal Data (if any) from any of those third parties, we will treat your Personal Data so obtained in the same manner as our own collection, use and handling of your Personal Data subject to the provisions of this PICS.

6. Use of application settings and usage tools

6.1 When you access or use the Application, we may use cookies, beacons and/or other available unique application settings and usage tools to identify your device and browsing activities for operating, managing and improving the Application. In order for the Application to work properly, it is not possible to disable these tools. If you do not agree to our use of these tools, you should not use the Application.

7. Security

7.1 Except for the data disclosure and transfer scenarios under Section 4, your Personal Data will be accessed only by authorised personnel of MTRCL and its authorized contractors. Where Personal Data are stored electronically, they will be kept on a secured server and will be password-protected (or under some equivalent protection) and accessible only by those authorised personnel. Network transmission of Personal Data will be secured. Authorized personnel designated to process and handle Personal Data will be instructed to do so only in accordance with this PICS.

8. Retention of Data

8.1 We will keep your Personal Data for as long as necessary to fulfil the aforesaid purposes. Personal Data which is no longer required will be destroyed or anonymised as soon as practicable, unless their retention is required to satisfy any applicable legal, regulatory or accounting requirements or to protect MTRCL's interests.

9. Questions and Complaints

9.1 You have the right at any time to request access to and/or correction of your Personal Data held by us. You may also request us to unsubscribe you from any active mailing or distribution lists. If you want to make such a request or have any questions or complaints about our privacy policies, please contact us at:
MTR Corporation Limited
Address: MTR Headquarters Building, Telford Plaza, Kowloon Bay, Kowloon, Hong Kong
Attention: Personal Data Privacy Officer
Legal-General Department
(Marked Confidential and "MTR Mobile / MTR Points Promotion / CW Points Promotion")
E-mail: PDPO@mtr.com.hk

Version: 4 Nov 2026

 

MTR Points Promotion Terms and Conditions

 

The Terms and Conditions of MTR Points Promotion (“Terms and Conditions”) applies as between you, a Member of MTR Mobile participating in the MTR Points Promotion (“Promotion”), and MTR Corporation Limited (香港鐵路有限公司) (“MTRCL”, “we”, “our” or “us”), the owner of the MTR Mobile and organizer of the Promotion.

By participating in the Promotion, you are deemed to agree to fully comply with and be bound by the Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you will not be able to participate in the Promotion.

This Promotion is operated and offered via MTR Mobile. These Terms and Conditions shall be read together with the Terms & Conditions and Personal Information Collection Statement for MTR Mobile (accessible in MTR Mobile) (“Main Terms and PICS”), where the relevant terms of the Main Terms and PICS are incorporated into these Terms and Conditions by this reference unless otherwise specifically stated below. Unless specifically defined in this document or unless the context otherwise requires, capitalized terms in this Terms and Conditions shall have the same meaning as defined under the Main Terms and PICS. In the event of any conflicts, discrepancies, inconsistencies or differences between any provisions in the Main Terms and PICS and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail only insofar as such relate to the operation and requirements on rewards eligibility and redemption for this Promotion, but the provisions of the Main Terms and PICS shall prevail and govern in any and all other aspects and circumstances with respect to this Promotion (including but not limited to any issues of intellectual property and other rights, disclaimers, limitation of liability, indemnity, and other related or general/miscellaneous issues). As between the English and Chinese versions of these documents, the English version shall prevail.

As mentioned above, our policies and practices on handling your Personal Data for or relating to the MTR Mobile and the captioned Promotion are governed by the provisions in the PICS under our aforesaid Main Terms and PICS. Please read the PICS carefully to understand our privacy and personal data protection policies. For any inquiries or requests relating to Personal Data issues arising from or relating to the captioned Promotion, please direct all correspondences to the contact address of the Personal Data Privacy Officer of MTRCL as stated in the Main Terms and PICS.

Subject to the general rules and requirements in the Main Terms and PICS applicable to the MTR Points Promotion, further specific details, rules and requirements of the captioned Promotion are as follows: -

I. MTR Points Promotion Period: 1 November 2026 – 30 April 2027

II. Points Redemption Period: 1 November 2026 – 3 May 2027

III. Gift Collection Period: refer to individual terms & conditions of each gift

IV. Eligibility to Participate: Users of MTR Mobile who have successfully signed up a valid registered account (“Registered Account”) with mobile number authenticated (“Members”)

V. Earning of MTR Points

a. The table below illustrates how spending on eligible transactions during the Promotion Period can be converted into MTR Points (“Points”), subject to detailed conditions provided in the relevant paragraphs thereafter regarding these earning mechanisms and eligibility requirements.

b. Earning MTR Points from using MTR Transportation Services

MTR Journey taken with Octopus

1. Members are required to link their Octopus to the registered account (“Linked Octopus”) to earn MTR Points by taking MTR rides. Upon successful link up, the actual amount of fares of journeys taken on the MTR, Airport Express, Light Rail or MTR Bus (“Eligible Rides), and paid by the Linked Octopus that date onwards would accrue MTR Points. Members will earn 5 MTR Points for every HK$1 actual fare spent daily. MTR Points will normally be credited automatically into the Member’s valid Registered Account within three (3) working days from the date of travel, and please keep the same Octopus linked to your MTR Mobile account when receive the MTR Points. The Promotion is not applicable to rides of High Speed Rail.

2. If the fare of eligible rides is at a concessionary rate, the MTR Points will be calculated according to the actual amount of the concessionary fare times the Earn Points Ratio.

3. Each Octopus can only be linked to one registered account. Any linked Octopus may be used by another Member to link to another registered account:
a) For the first time Octopus link up, Members can input the valid Octopus information via MTR Mobile, visit the "Digital Service Kiosk" of selected MTR stations with a valid Octopus, or link up Octopus via Octopus App, by choosing the registered Octopus from Octopus App.
b) Members who wish to earn MTR Points with a different Octopus, should update and link their new Octopus to their registered accounts at “Digital Service Kiosk” of selected MTR stations or update via Octopus App. The newly linked Octopus can be used to earn points from all eligible rides from the date of successful update onwards, and the fare(s) paid by the previously linked Octopus that have not been credited to the registered accounts on/or before the date when the new Octopus is linked to the same registered account, will not accrue any MTR Points (if applicable).

Monthly Pass

4. MTR Points accrued from the purchase of Monthly Pass for November 2026 to April 2027, will be credited into Member’s valid Registered Account within three (3) working days after the date of activation and link Octopus (whichever is later). Members will earn Points calculated according to the paid price of Monthly Pass times the Basic Earn Points Ratio, given that:
- Register for MTR Mobile Account on or before the first day of Monthly Pass validity period (i.e. Member register for MTR Mobile Account on or before 1 November 2026 for the validity period of the Monthly Pass in November 2026); and
- Link up Octopus which Monthly Pass must be encoded on or before two (2) calendar days prior to end of same validity period (i.e. on or before 28 November 2026)

5. MTR Points will be granted on a pro-rata basis based on actual paid value of the pass, the respective days of the pass can be used and registration date of MTR Mobile account during promotion period, if the user has not registered for MTR Mobile Account with Octopus linked for a full month.
e.g. Assumed Monthly Pass Selling Price: $495^

^{^}Above is for reference only. Final pricing will be shown on app
^* “Basic Earn Point Ratio” is $1 = 5 points

Members with purchased Monthly Pass, which pay the first-class premium with Linked Octopus on the East Rail Line will also earn MTR Points, based on the amount of premium they have paid times the Basic Points Earning Ratio.

City Saver

6. Members who wish to earn MTR Points by City Saver during the Promotion Period:
- For City Saver purchased in MTR stations (“City Saver”), Members are required to complete the registration via MTR Mobile within the corresponding Promotion Period to earn the points
- For City Saver purchased directly via MTR Mobile (“e-City Saver”), no registration is required
The MTR Points will be calculated according to the paid price of City Saver times the Earn Points Ratio.
e.g. Assumed City Saver Selling Price: $445, MTR Points earned: 445 x 5 points = 2,225 points

7. MTR Points will be credited into the Member’s valid Registered Account within three (3) working days upon successful verification of registration information. Members will receive a confirmation inbox message via MTR Mobile Account after the MTR Points are successfully credited.

8. Each Registered Account can earn MTR Points from not more than seven (7) City Savers while no limit for e-City Saver during the Promotion Period. For the avoidance of doubt, each City Saver purchased can be registered once only and each Member can only hold 2 valid e-City Savers purchased at the same time in an individual account. For details, please refer to the respective Terms and Conditions of City Saver and e-City Saver.

Purchase of e-Single Journey Ticket, Airport Express tickets and tourist passes via MTR Mobile

9. Members who wish to earn MTR Points by purchase of e-Single Journey Ticket, Airport Express tickets and tourist passes via MTR Mobile, are required to log in MTR Mobile Registered Account before purchase. The MTR Points will be calculated according to the actual paid amount of ticket price times the Basic Earn Points Ratio, and credited into the Member’s valid Registered Account within three (3) working days.

10. No MTR Points will be granted to any online purchase, and in-app purchase of e-Single Journey Ticket, Airport Express tickets and tourist passes before logged in to the MTR Registered Account.

 

c. Earning MTR Points from spending in MTR Malls and MTR Shops

1. Members who wish to earn MTR Points by their spending at MTR Malls and MTR Shops are required to make a valid transaction of specified spending requirement in any Qualifying Merchants in MTR Malls or MTR Shops during the Promotion Period. Such transaction must be settled by electronic payment means (including credit cards, EPS, Octopus, AliPay, WeChat Pay, BoC Pay, Apple Pay, Google Pay, Samsung Pay, QuickPass, Tap & Go, Faster Payment System (FPS), Payme, Openrice pay or other stored value facilities under the regulatory supervision of “Payment Systems and Stored Value Facilities Ordinance” (Cap.584)). Transaction at a merchant at MTR Stations settled with the electronic stored value card issued by that particular merchant will also be classified as “eligible electronic payment means” (“Eligible Transaction”), and Members are required to register such Eligible Transactions with the machine printed sales receipts and cardholder copy of corresponding electronic payment slips (if applicable) or screencap of the electronic payment transaction successfully during the Promotion Period. Members are required to provide the transaction record in their mobile or credit card for checking for some of the electronic payments, upon request.

2. Members can register their Eligible Transactions in following registration channels, in which only original and valid receipt issued by Qualifying Merchants are accepted (“Receipts”), to earn MTR Points. Once registered, MTR Points will be credited into the Member’s valid Registered Account within seven (7) working days upon successful verification of registration information.

3. For the benefit of shoppers, only machine printed sales receipts and corresponding electronic slip or screencap of the electronic payment transaction clearly showing the name of qualifying Merchants, shop address, invoice number, transaction date, transaction amount, payment information and purchased product or service items, and the name of qualifying Merchants and shop address on the machine printed sales receipts must be the same as the corresponding electronic slip or screencap of the electronic payment transaction (if applicable) will be treated as valid Receipts for earning MTR Points. Regarding spending at cinema, Members shall upload or present their movie ticket(s) & corresponding electronic slip for earning MTR Points. All damaged or modified receipts will be forfeited. Receipts with any of the abovementioned information being masked, any receipts of cash or cash voucher payments, photocopy of spending receipts and electronics payment cardholder receipts or handwritten receipts will not be accepted for this Promotion.

4. Members who register to earn MTR Points via “Self-earn” option, are required to check the information is aligned with the original receipt after uploading the entire receipt, and ensure all information is authentic, accurate, complete, not misleading and without any elements of fraud, before submitting the registration. MTRCL shall not be held responsible for the failure to grant MTR points due to folded receipt, inaccurate, incorrect or incomplete information.

5. Receipts from the following shops or services or transactions are not counted as Eligible Transaction or entitled to earn MTR Points:
- Any non-designated electronic payment, temporary promotional booths, online shopping / takeaway order platform (including online shopping transaction which is paid at the physical shop) , online ticketing (excluding online purchase of movie tickets from Emperor Cinemas), online payment (including collect in store) or transfer, purchase and usage of cash coupons / gift vouchers / coupons / gift cards / stored value cards or cards of similar nature (Note: including without limitation the cost and non-refundable deposits of the concerned vouchers / coupons / gift cards / stored value cards which are all not entitled to earn MTR Points. Regardless of whether the concerned vouchers / coupons / gift cards and stored value cards are with or without pre-loaded value, they are not entitled to earn MTR Points), reload of stored value cards (except game centre), bill payments, autopay, bank, foreign currency exchanges, insurance and value-added services, property rental and sale, domestic services, other non-retail related spending (for instance: care and maintenance services, repair services, goods delivery, dismantling services, installation services), betting, school fees, purchase of travel or transport or entertainment related tickets fees or charges, 999.9 gold and gold savings club (not including decorated gold).

6. “Qualifying Merchants” means participating Merchants of MTR Malls and MTR Shops in the Promotion as at the date of such transaction made by the Member, which could change and be updated by MTRCL from time to time without prior notice The latest updated list of Qualifying Merchants could be found in MTR Mobile, or you can contact the customer service hotline of designated shopping malls for more information. The list of Qualifying Merchants may be varied across malls, please refer to malls’ website or in-mall promotion terms and conditions.

7. For each Eligible Transaction partially settled by the stored value card, discount coupons or cash coupons issued by Qualifying Merchants, MTR Malls and MTR Shops; or partially discounted by the promotion coupons or promotion codes issued by stored value facilities, only the actual paid amount by electronic payment, after deducting the face value of such stored value card, discount coupons or cash coupons, is counted. Such paid amount must be equal to or higher than the minimum spending amount and is capped at first five thousand Hong Kong dollars (HK$5,000) for spending at Qualifying Merchants in MTR Shops and Qualifying Merchants under the shopping categories of Food & Beverage, Supermarket and Services in MTR Malls. Members who spend at Qualifying Merchants under other shopping categories in MTR Malls (Food & Beverage, Supermarket and Services category are excluded), can earn full amount of MTR Points. The MTR Points will be calculated according to such actual paid amount of each Eligible Transaction times the Basic Earn Points Ratio.

8. Members are required to register to earn MTR Points with the sales receipt (each receipt representing a single transaction) and corresponding electronic payment slip (if applicable) within thirty (30) days from date of the Eligible Transaction (as per the date stated on the machine-printed receipts) or on the last day of Promotion Period (whichever is earlier). MTR Points will not be granted on any unregistered, void, and partially or fully refunded transactions. Members are obliged to obtain ALL required and relevant sales receipt and electronic payment slip from the Qualifying Merchants for earning MTR Points. MTRCL is not responsible for any unsuccessful earning of MTR Points due to failure of obtaining all sales receipts and electronic payment slips from Qualifying Merchants.

9. For Eligible Transactions made at Qualifying Merchants in MTR Shops, Members are required to register such transactions by using the “Self-earn” option in MTR Mobile. Details of Self-earn function of MTR Mobile is listed in Section VI here below. The staff in MTR Malls and customer service centres at MTR stations cannot process the MTR Points registration for transactions made at MTR Shops.

10. For Eligible Transactions made at Qualifying Merchants in MTR Malls, Members can either register such transactions by using the “Self-earn” option in MTR Mobile or visit the designated redemption counter / Self-Redemption kiosk in the mall spent was made, subject to the applicable opening hours (subject to change without prior notice).

11. Once an eligible transaction has been successfully registered for MTR Points, all submitted information cannot be modified after verification and registration. If there is any applicable promotional campaign at the time, each registered transaction can only participate in one promotion with its full amount. Even if the registered transaction amount exceeds the required spending threshold for the promotion participated, the excess amount cannot be split or counted toward other promotional campaigns.

12. Machine printed sales receipts and corresponding electronic payment slips must be in the name of the Member of MTR Mobile account. Otherwise, MTR Points will not be granted. For verification purpose, staff at the redemption counter reserves the right to capture the images of original receipts and electronic payment slips provided by the Members and will stamp on them. No alteration or change of the receipts will be allowed once verified.

13. After the Receipts of the Eligible Transactions are processed for points earning, the relevant purchase would not be subject to refund services by the Qualifying Merchants.

14. The designated MTR Malls which participated in MTR Points Promotion are Telford Plaza, Maritime Square, PopCorn, The LOHAS, The Wai, THE SOUTHSIDE, Paradise Mall, Luk Yeung Galleria, The Lane, Citylink, Plaza Ascot, Ocean Walk, Sun Tuen Mun Shopping Centre and Hanford Plaza.

d. Earning MTR Points from spending at MTR e-Store

1. Members who wish to earn MTR Points by spending at MTR e-Store via website or MTR Mobile, are required to log in to MTR Mobile Registered Account before making payment. The payment amount must be equal to or higher than the minimum spending requirement to earn the MTR Points during the Promotion Period.

2. The MTR Points will be calculated according to the net payment amount times the Basic Earn Points Ratio. Net payment amount applies to the final amount of a single transaction after deduction of all applicable discounts, reductions and use of MTR Points. Unposted/ cancelled/ refunded/unauthorized transactions are excluded.

3. Upon successful payment made at MTR e-Store with logged in MTR Mobile Registered Account, MTR Points will be credited into the Member’s valid Registered Account within three (3) working days. MTR Points will not be granted to any purchase without log in to the MTR Registered Account.

VI. Self-earn Registration of MTR Points via MTR Mobile

In the event that the Member uploads any Receipts and corresponding electronic payment slip of any of the aforesaid Eligible Transactions (if applicable) via MTR Mobile for earning MTR Points, the requirements and rules are as follows:

a. Receipts issued by Qualifying Merchants in MTR Malls that allow refund are not accepted for Self-earn. Members could earn MTR Points by presenting the receipts and corresponding electronics payment slip (if applicable) in person with MTR Mobile at designated counters /self-redemption kiosk in designated MTR Mall where purchase was made.

b. Only one receipt and one corresponding electronic payment slip (if applicable) of a single transaction can be uploaded each registration. Receipts or electronic payment slips of multiple transactions in one submission, multiple receipts and electronic payment slips will not be accepted.

c. Members should ensure that their mobile device has a stable connection during the upload of receipt and electronic payment slip (if applicable).

d. MTRCL retains the full and final right and discretion in deciding whether to grant or not grant any MTR Points to Members with respect to any dubious or faulty receipts, including but not limited to unclear photo uploaded, duplicated submission, transaction paid by cash etc., and the processing time of such receipts may be longer than normal. MTRCL reserves the right to amend the information uploaded by the Member for their submission to self-earn MTR Points via the MTR Mobile from time to time, and MTRCL shall make the final decision in case of any dispute.

e. Under normal circumstances, the documents submitted would be verified within a maximum of seven (7) working days; the approval time may take up to fourteen (14) working days for individual submission subject to the spending amount of the receipt. The status of submission could be reviewed via MTR Mobile, and if the submission is rejected, Members may be advised on the possible reason(s) and may be requested to take further actions (e.g. re-taking clearer pictures of receipts) be asked to re-upload via in-app communication of MTR Mobile. For spending in MTR Malls (not MTR Shops), Members may also be asked to re-submit the required documents in person at MTR Malls for earning points which is not a standard arrangement.

VII. Use of Points and Gift

a. All gift redemption and collection must be processed and completed within the designated period as specified in these Terms and Conditions. Any unredeemed MTR Points and/or uncollected gifts will be forfeited and deleted.

b. MTR Points can be used once credited and would be deducted immediately upon the Member’s redemption of the relevant gifts. Members must redeem gifts via the MTR Mobile and redeemed gifts would be stored in the MTR Mobile before the physical collection / use of the gift item, or until the end of Gift Redemption / Collection Date aforementioned. Redeemed gifts shown in Registered Account of MTR Mobile that are not collected before Gift Redemption / Collection Date will be forfeited.

c. When there are MTR Points with different expiry dates made available for gift redemption, they can be used together and MTR Points with earlier expiry date will be utilized first.

d. Once redeemed, gifts cannot be cancelled, refunded for MTR Points or cash. The gifts are available while supply lasts. No replacement will be made for lost or damaged gifts.

e. MTR Free Cross Boundary Ride, Free MTR Domestic Ride or HK$10 Fare Discount

1. There is a e-ticket for MTR Free Cross Boundary Ride, MTR Free Domestic Ride or HK$10 Fare Discount (Collectively refer as "Ride Offer", unless otherwise specified).

2. Redeemed Ride Offers are stored in the MTR Mobile, Members are required to download and log into the latest version of MTR Mobile and follow the in-app instructions to complete the collection within the collection period and follow the terms and conditions on respective Ride Offer for usage. Otherwise, uncollected Ride Offers will be forfeited, and will not be reissued under any circumstances.

3. This gift is only allowed for use by the MTR Mobile account holder.

4. The Ticket encoded with Ride Offer is issued according to the “Conditions of Issue of Tickets”. Use of Tickets subject to MTR By-laws and Conditions of Issue of Tickets.

5. Each passenger shall hold a valid Octopus or e-Single Journey Ticket for travel and must provide the ticket for checking, inspection or verification at any time upon demand. Otherwise, there is a possibility of being fined and prosecuted under applicable laws.

6. All dates and times including redemption time, collection time and usage time records are based on the system records of the MTRCL.

7. MTRCL will not bear any responsibility in any case of network problems, system malfunctions, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delays, losses, mistakes, or corruption of an information transfers, which may result in the failure to complete an order transaction or other issues related to order/transaction.

8. Applicable journeys for the Ride Offer are listed below:

9. The collection methods and notices of Ride Offer are listed below:

f. MTR Malls eVoucher and MTR Shops eVoucher

1. A smartphone with the latest version of MTR Mobile, internet access and photography function is required to access MTR Malls eVoucher and MTR Shops eVoucher (“eVoucher”).

2. The MTR Malls eVoucher is applicable at the designated participating merchants. The participating merchant lists are available on the MTR Mobile or www.mtrmalls.com. The MTR Shops eVoucher is applicable at the designated shops of MTR stations, please refer to MTR Mobile for the list of designated shops.

3. Members are required to read the usage terms and condition before redemption. Upon confirmation, the corresponding MTR Points will be deducted instantly from Members’ account. No cancellation or point refund is allowed. The redemption process should be completed inside MTR Mobile.

4. Members are required to use the redeemed eVoucher at the designated mall or participating merchants within the designated period in person. Otherwise, the eVoucher will be forfeited automatically, with no refund of rewards or MTR Points. Usage of eVoucher should be completed inside MTR Mobile.

5. Members are required to open the corresponding eVoucher and scan the designated QR Code provided by merchants inside the shop in person when sales transaction is made. Users should show the relevant transaction reference number to the shop staff for confirmation.

6. The eVoucher can only be used at the participating tenant shop outlets within shop opening hours. If eVoucher was used in non-opening hours/ offsite, it will be considered as invalid, and MTR Malls and its tenants reserve the rights to reject the transaction.

7. The eVoucher must be redeemed on the date or time specific, otherwise it will be forfeited. Screencap and copy of this eVoucher is invalid.

8. Transfer of the eVoucher to other MTR Mobile Members is not allowed.

9. The eVoucher cannot be converted back to MTR Points or cannot be cancelled, altered, or exchanged for cash, nor for other gifts under any circumstances once it is used.

10. The participating merchants shall bear sole responsibility for all obligations and liabilities related to the goods or services provided in return.

11. The total value of each eVoucher will be deducted in full when used, and if there is any excess, such excess will be forfeited.

12. The eVoucher is valid for one-time use only.

13. The eVoucher can be used in conjunction with other merchants’ promotional offers (unless otherwise specified), and each time more than one voucher can be used. For the number of eVoucher can be used per transaction, please refer to the Terms & Conditions on respective eVoucher shown on MTR Mobile.

14. Once the eVoucher is used in the transaction, a confirmation page with animation and unique transaction number will be shown on the MTR Mobile. Please show the transaction number to shop staff as confirmation.

15. Each transaction is limited to MTR Malls eVoucher held by the same Members.

16. The eVoucher is not applicable to any bill payments, value-adding services or payment services, reload of stored value cards (except game centre), purchase of any gift and shopping voucher, domestics services, other non-retail related spending (for instance: care and maintenance services, repair services, goods delivery, dismantling services, installation services), betting, school fees, purchase of travel or transport or entertainment related tickets fees or charges, 999.9 gold (excluding gold accessories).

17. MTRCL and the participating merchants/suppliers will not bear any responsibility in any case of network problems, system malfunctioning, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delay, loss, mistake or corruption of an information transfer, which caused failure of completion of order/transaction or other issues of order/transaction.

18. MTRCL will not reissue the eVoucher if lost or stolen.

g. Use MTR Points to offset payment in MTR e-Store

1. Members are required to log in to MTR Mobile Registered Account to redeem MTR Points to offset the payment at MTR e-Store, by clicking “Covert Now” under Order Summary in Shopping Cart page of MTR e-Store, and inputting the amount of MTR Points. The conversion ratio of MTR Points shall be stated in MTR e-Store, and updated from time to time without prior notice.

2. Members may redeem MTR Points amount equivalent to up to 30% of payment amount of a single transaction or available Points at MTR Mobile registered account, whichever is lower.

3. Upon confirmation, the amount of Points redeemed to offset payment amount will be deducted from MTR Mobile registered account instantly. No cancellation or point refund is allowed.

h. MTRCL may add, amend and delete the gift items without prior notices. Members are recommended to check the gifts’ availability via MTR Mobile.

i. Please refer to the individual terms & conditions available at MTR Mobile for the details of collection for all gift items. In general, Members must be able to present the registered MTR Mobile Account for verification purposes at collection locations.

VIII. General Terms and Conditions for the MTR Points Promotion

a. Members are required to keep a valid MTR Mobile Registered Account for the promotion. The Registered Account will become invalid and can no longer entitle for points earning and redemption, if the mobile number recorded under such account is used to enrol in another registered account. A new mobile number is required to reactivate the account upon successful authentication.

b. MTR Points with decimal places will be rounded to the nearest hundredth.

c. MTR Points have no cash value and are not exchangeable for cash. MTR Points cannot be sold, purchased, assigned, or transferred, except as specifically provided in these Rules or as may be allowed at MTRCL’s sole discretion.

d. Under no conditions, MTR Points accrued to a Member can be transferred to or combined with another Member.

e. Ratio Boosters are time-limited multiplier applicable to the basic Earn Points Ratio. During the relevant period, and for applicable transactions, Members could automatically enjoy a privileged Earn Point Ratio as stipulated in the relevant Terms & Conditions. For the avoidance of doubt, MTRCL may provide such specified promotions in its sole discretion and shall be under no obligation to do so.

f. Dates specified on promotion leaflet refer to the respective operating hours of business provided by MTRCL, except for the collection period of Ride Offer.

g. Members who replace their Octopus via Octopus Service Points or MTR Customer Service Centres under the Octopus Card Replacement Programme, will have their Octopus information updated in their MTR Mobile registered accounts and the collected, unused free ride will be transferred to new Octopus automatically.

h. Only Receipts which clearly show the Qualifying Merchant’s name and machine-printed reference number will be accepted for MTR Points earning. Any handwritten, photocopied or duplicated Receipts will not be accepted.

i. Each printed Receipt issued by a Qualifying Merchant may be registered only once for either the captioned Promotion or other promotional programs (if applicable), but not both. Any successfully submitted transaction may not be changed thereafter. Only Receipts and corresponding electronic payment slip (if applicable) that belong to the Member will be accepted for points registration / gift / reward redemptions. MTRCL may request any Members to present personal identification document or relevant means of electronic payment for verification.

j. For each Receipt or City Saver registered by the Member, the Member is required to keep all related supporting documents for verification purposes (as may be required by MTRCL) for a period of twelve (12) months from the date of registration of the relevant receipt or City Saver.

k. MTRCL reserves the right to change the Terms and Conditions of MTR Points Promotion at any time, without prior notice at MTRCL’s sole discretion.

l. MTRCL fully reserves the right, at its sole and absolute discretion and decision, to withhold or deduct MTR Points earned from transactions that MTRCL suspects are:
i) purposefully or intentionally fraudulent, and/or involved in the abuse of any offers (including sign-up offers)
ii) transactions that are suspected to be not eligible for earning of MTR Points MTRCL can also suspend or disable the Member access to MTR Mobile and suspend its eligibility to further participate in all MTR until further notice.

m. The Contracts (Rights of Third Parties) Ordinance shall not apply to the terms and conditions herein.

n. In the event of any disputes, the final decision on any and all issues for or relating to MTR Points Promotions will be made by MTRCL based on the then available records of MTRCL.

IX. Disclaimers

a. All rewards and gifts are subject to availability (including, but not limited to, stock availability), and any restriction may apply as to where and when the rewards may be redeemed. MTRCL reserves the right, at its sole discretion, to discontinue any rewards or gift items or to substitute a similar rewards or gift item of equal value at any time without prior notice. MTRCL provides no guarantee that any rewards or gift items will remain available for the entire term of any designated Promotion Period.

b. Other than the limited warranties MTRCL may provide in respect of its own products, rewards or gift items that may be redeemed using MTR Points are provided “AS IS” and are without any representations or warranties of any kind, including, but not limited to, warranties of merchantability, non-infringement of intellectual property, satisfactory quality, or fitness for any particular purpose, and as expressly provided in these Rules, any and all such representations and warranties, whether expressed or implied by statute, common law, trade usage, or otherwise, are hereby expressly excluded to the maximum extent permitted by law.
Under no circumstances (including, but not limited to, negligence, omission or default) shall MTRCL be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of profits, business interruption or loss of information or data, that may be caused by or otherwise arising from the Promotion, even if MTRCL or an MTRCL representative has been advised of the possibility of such damages.

c. MTRCL reserves the right to change the requirements for earning MTR Points (including, but not limited to, the Earning Ratios) without prior notice, as well as the final right of determination in case of disagreement.

d. MTRCL reserves the right to change the terms and conditions for the redemption and collection of gifts / rewards, and the amount of MTR Points required for redemption of rewards from time to time without prior notice.

e. Updated terms & conditions can be found in MTR Mobile, and/or MTR website.

f. Any gifts / rewards redeemed by the Members cannot be exchanged for cash, nor may any MTR Mobile for redemption of MTR Points for a reward be cancelled by any Member. No cash refund will be given in relation to any gifts / rewards redeemed by the Member and/or any unredeemed MTR Points. Any cash vouchers or discount vouchers that may be redeemed as gifts / rewards under the captioned Promotion shall not be redeemable for cash, and the use of such vouchers shall be further subject to the terms and conditions stipulated by the respective merchants supplying such vouchers.

Version: 1 November 2026

 

CW Points Promotion Terms and Conditions

 

CW Points Promotion Terms and Conditions

The Terms and Conditions of CW Points Promotion ("Terms and Conditions") applies as between you, a Member of MTR Mobile participating in the CW Points Promotion ("Promotion"), and MTR Corporation Limited (香港鐵路有限公司) ("MTRCL", "we", "our" or "us"), the owner of the MTR Mobile and organizer of the Promotion.

By participating in the Promotion, you are deemed to agree to fully comply with and be bound by the Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you will not be able to participate in the Promotion.

This Promotion is operated and offered via MTR Mobile ("App"). These Terms and Conditions shall be read together with the Terms & Conditions and Personal Information Collection Statement for MTR Mobile (accessible in MTR Mobile) ("Main Terms and PICS"), where the relevant terms of the Main Terms and PICS are incorporated into these Terms and Conditions by this reference unless otherwise specifically stated below. Unless specifically defined in this document or unless the context otherwise requires, capitalized terms in this Terms and Conditions shall have the same meaning as defined under the Main Terms and PICS. In the event of any conflicts, discrepancies, inconsistencies or differences between any provisions in the Main Terms and PICS and these Terms and Conditions, the provisions of these Terms and Conditions shall prevail only insofar as such relate to the operation and requirements of CW Points for this Promotion, but the provisions of the Main Terms and PICS shall prevail and govern in any and all other aspects and circumstances with respect to this Promotion (including but not limited to any issues of intellectual property and other rights, disclaimers, limitation of liability, indemnity, and other related or general/miscellaneous issues). As between the English and Chinese versions of these documents, the English version shall prevail.

As mentioned above, our policies and practices on handling your Personal Data for or relating to the MTR Mobile and the captioned Promotion are governed by the provisions in the PICS under our aforesaid Main Terms and PICS. Please read the PICS carefully to understand our privacy and personal data protection policies. For any inquiries or requests relating to Personal Data issues arising from or relating to the captioned Promotion, please direct all correspondences to the contact address of the Personal Data Privacy Officer of MTRCL as stated in the Main Terms and PICS.

Subject to the general rules and requirements in the Main Terms and PICS applicable to the CW Points Promotion, further specific details, rules and requirements of the captioned Promotion are as follows:
I. CW Points Promotion Period: 4 November 2026 – 30 June 2028
II. CW Points Conversion Period: 4 November 2026 – 31 December 2028
III. Eligibility to Participate: Users of MTR Mobile who have successfully signed up a valid registered account ("Registered Account") with mobile number authenticated ("Members")

 

IV. Earning of CW Points:

a. Earning CW Points from a Recycling Programme (Non-Smart Bin)

a1. Members may earn Carbon Savings and CW Points by recycling specified items identified as eligible and at designated recycling points listed in the App. An eligible recycle record is any single action of recycling one or more specified items at a designated recycling point. The Member is required to authorize and enable the camera function in the App to take a photo which shows clearly all the recycling items in front of the recycling point and then submit the recycling record by inputting the correct type and number of recycling items into the App.

a2. When a Member submits the record, the Member should submit a clear photo of all the recycling items and the correct recycling record of type and number of recycling items. A Member can submit each recyclable item only once. Upon successful verification of the submitted information, the App will credit the corresponding Carbon Savings and CW Points into the Member’s Registered Account.

a3. A Member can earn up to 2,000 CW Points per calendar month for all recycling Programmes (i.e., the aggregated total). Upon reaching the 2,000 CW Points monthly limit, a Member may continue to earn Carbon Savings through recycling Programmes, but will not earn additional CW Points until the next calendar month. The monthly limit will reset at the beginning of each calendar month. (We encourage you to continue recycling!)

 

b. Earning CW Points from a Smart Bin Recycling Programme

b1. A Member can earn Carbon Savings and CW Points for recycling specified items identified as eligible in the App at designated Smart Bins participating in the Programme listed in the App. An eligible recycle record refers to recycling one or more eligible items at a designated Smart Bin location and submitting a record in the App that accurately states the type and number of items recycled.

b2. A Member will be able to record the type and number of specified recyclable items listed in the App he or she deposits in a smart recycling bin by scanning a QR code generated by the Smart Bin and displayed on the bin’s display.

b3. Once the Member scans the QR code via the App, the corresponding Carbon Savings and CW Points will be awarded into the Member’s Registered Account upon successful verification of the submitted information. Member can submit each recyclable item only once.

b4. A Member can earn up to 2,000 CW Points per calendar month for all recycling Programmes (i.e., the aggregated total). Upon reaching the 2,000 CW Points monthly limit, a Member may continue to earn Carbon Savings through recycling Programmes, but will not earn additional CW Points until the next calendar month. The monthly limit will resets at the beginning of each calendar month. (We encourage you to continue recycling!)

 

c. Earning CW Points from Step Challenge Programme

c1. To be eligible to earn CW Points from the Step Challenge Programme, the Member must first allow permission for MTR Mobile to access step activity data from the Member’s mobile device. To be eligible in earning CW Points, the Member must achieve the minimum walking distance specified in the App during each weekly period from 12am Sunday to 11:59pm Saturday, based on the Member’s last login and access to the Carbon Wallet Steps Page during that period.

c2. A minimum and/or a maximum walking distance may be imposed for rewarding CW Points to Members. No CW Points will be awarded if the Member’s walking distance falls short of the minimum limit or is beyond the maximum limit.

c3. The accumulated walking distance will be rounded down to the nearest one kilometer for rewarding CW Points.

c4. With permission granted, MTR Mobile will synchronize the latest step activity data recorded by the Member’s mobile device since the Member’s last login to the Carbon Wallet page or Carbon Wallet’s Steps page on MTR Mobile. The synchronized data will be used to calculate the walking distance for rewarding CW Points. To earn CW Points from the Step Challenge Programme, Members are solely responsible for ensuring that their step activity data is synchronized with the App with a stable network connection. MTR Mobile must not be responsible for any delayed, lost, wrong or unrecognizable data submission due to technical disruption or error, network congestion or any other reason.

c5. Members should understand that discrepancies may exist across different pedometers on different devices. The walking distance recorded by MTR Mobile and shown in the Carbon Wallet’s Steps page must be conclusive. An iOS device will access step activity data from the Health App (or such other applicable official Apple app), provided by Apple built-in accelerometer sensor, to record the number of steps. An Android device will access step activity data from the Google Health Connect (or such other applicable official Google app), provided by built-in step counter or accelerometer sensor to record the number of steps. The App will not accept any other third-party pedometers.

c6. The pedometer function only supports iPhones running iOS 11.0 or later versions, and Android mobile phones with built-in pedometers and running operating system 8.0 or later versions. The pedometer function is subject to individual mobile phone settings from different mobile phone manufacturers. The supported mobile phone operating systems and pedometer application specifications are subject to change without notice.

c7. Members should understand the content and nature of this Step Challenge Programme and understand this Challenge requires physical exertion. Members must confirm they are medically fit to participate in this Challenge and to consult with their doctor, as appropriate, before participating. MTRCL recommends all Members shall pay attention to their personal health condition and suitability for participating in this Challenge. Members participating in this Challenge should stop immediately if feeling unwell and seek medical assistance.

c8. Members may wish to discontinue participation in this Step Challenge Programme at any time by disabling the App’s access to step activity data in the linked pedometer application or by using the applicable device setting. In the App, Members may navigate to "All Tools", click "Settings" icon, and turn off the "Connect/ Disconnect Health Data to this app" toggle under "Connect Health Data to this app".

d. Where a Member is required or permitted to upload, take or submit any photo, receipt image, screenshot or other image through the App for any Programme, the Member must not submit any image containing any human face, identifiable image of any individual, or other visual information by which the Member or any third party may be identified. The Member is solely responsible for checking and ensuring that all image submissions comply with this requirement, and must bear full responsibility for any claim, infringement, breach of privacy or personal data rights, or other consequences arising from or in connection with any non-compliant submission. MTRCL and its affiliates shall not be liable for any claim, loss, liability, damage, cost or expense arising from or in connection with any such upload or submission. MTRCL may reject the submission, withhold or deduct any corresponding CW Points, suspend the Member’s participation in any Programme, and/or take any other action it considers appropriate. The Member shall indemnify MTRCL, its affiliates, and their respective officers, directors, employees and agents against all losses, claims, liabilities, damages, costs and expenses, including reasonable legal fees, arising from or in connection with the Member’s breach of this clause.

 

IV. Use of CW Points

a. CW Points earned can be used immediately upon crediting. Members may tap "Convert" on the Carbon Wallet Page to convert CW Points into MTR Points, and the corresponding CW Points will be deducted immediately upon submission of the conversion request. In general, the MTR Points converted from CW Points will be credited to the Member’s registered MTR Mobile Member account within 45 minutes upon successful conversion and stored in account before usage or until the expiry of the relevant MTR Points Redemption Period. The MTR Points converted from CW Points are subject to and bounded by the MTR Points Promotion Terms and Conditions. The relevant terms and conditions may be amended from time to time, details please refer to MTR Points Promotion Terms and Conditions.

b. All CW Points conversion must be processed and completed within the designated period as specified in these Terms and Conditions. Any CW Points not converted will be forfeited and deleted.

c. Once CW Points are converted into MTR Points, conversion cannot be cancelled, refunded for CW Points or cash. Any converted MTR Points that is left unused within the designated period as specified in the MTR Points Promotion Terms and Conditions will be forfeited and deleted.

d. All CW Points required for the conversion into MTR Points must be in the Member’s Registered Account at the time of redemption. The pooling or combining of CW Points from different accounts is not permitted.

e. All dates and times including redemption time, collection time and usage time records are based on the system records of the MTRCL.

f. MTRCL will not bear any responsibility in any case of network problems, system malfunctions, poor phone reception, blocking by third party applications, incomplete/ inaccurate/ missing information provided by customers that cause the delays, losses, mistakes, or corruption of an information transfers, which may result in the failure to complete an order transaction or other issues related to order/transaction.

g. Conversion requests must be submitted personally by the Member via the "Redemption" page of the Carbon Wallet page. Requests submitted by non-account holders, including their nominees, will not be processed.

h. MTRCL reserves all rights, at its sole discretion, to change the expiry date of CW Points without prior notice. Members are responsible for reviewing their conversion status via MTR Mobile prior to redeeming rewards.

 

V. General Terms and Conditions for the CW Points Promotion

a. Members are required to keep a valid MTR Mobile Registered Account for the Promotion. The Registered Account will become invalid and no longer be entitled for points earning and redemption, if the mobile number recorded under such account is used to register in another registered account after verification. A new mobile number is required to reactivate the account upon successful authentication.

b. CW Points with decimal places will be rounded to the nearest integer.

c. CW Points have no cash value and are not exchangeable for cash. CW Points cannot be sold, purchased, assigned, or transferred, except as specifically provided in the Terms and Conditions or as may be allowed at MTRCL’s sole discretion.

d. Under no circumstances may the CW points in a Registered Account be transferred to another account or combined with the points of any other account.

e. Earn Points Boosters are time-limited enhancements applicable to the basic Earn Points Ratio. During the specified promotional period, Members may automatically enjoy the enhanced Earn Points Ratio for valid qualifying transactions in accordance with the relevant Terms and Conditions. For the avoidance of doubt, MTRCL may offer such specified promotions in its sole discretion and shall be under no obligation to do so.

f. MTRCL fully reserves the right, at its sole and absolute discretion and decision, to withhold or deduct CW Points earned from transactions that MTRCL suspects are:
i) purposefully or intentionally fraudulent, and/or involved in the abuse of any offers (including sign-up offers)
ii) transactions that are suspected to be not eligible for earning of CW Points

MTRCL can also suspend or disable the Member access to MTR Mobile and suspend its eligibility to further participate in all MTR Mobile promotions until further notice.

g. The Contracts (Rights of Third Parties) Ordinance shall not apply to the Terms and Conditions herein.

h. In the event of any disputes, the final decision on any and all issues for or relating to CW Points Promotions will be made by MTRCL based on the then available records of MTRCL.

 

VI. Disclaimers

a. MTRCL reserves all rights, at its sole discretion, to terminate any conversion programme at any time without prior notice.

b. MTRCL reserves the right to change the requirements for converting CW Points into MTR Points (including, but not limited to, the Conversion Ratios) without prior notice, as well as the final right of determination in case of disagreement.

c. MTRCL reserves the right to change these Terms and Conditions for the Promotion from time to time without prior notice.

d. Updated terms and conditions can be found in MTR Mobile, and/or MTR website.

e. Any MTR Points converted from CW Points by the Members cannot be cancelled or exchanged for cash. No cash refund will be given in relation to any CW Points not converted. The MTR Points converted from CW Points shall be further subject to and bounded by the MTR Points Promotion Terms and Conditions. The relevant terms and conditions may be amended from time to time, details please refer to MTR Points Promotion Terms and Conditions.

Version: 4 November 2026