World Class Service Levels - 港铁 Hong Kong Transport Operations To continue to enhance customer experience under our well-received Listening • Responding programme, more initiatives were rolled out in 2014. These focused on providing more comfortable journeys through the provision of additional train services, improving station access and facilities, and enhancing our communication with passengers. Total revenue from the ... https://www.mtr.com.hk/en/corporate/images/investor/2014frpt/E112.pdf - 2025-05-21
MTR > Our Attributes Our brand is comprised of four distinctive attributes, namely “Integrated Capabilities”, “Operational Excellence”, “Community & Customer-centric” and “Trusted Partnership”. They are well-recognised attributes with solid proof points and support MTR’s vision. https://www.mtr.com.hk/en/corporate/consultancy/our-attributes.html - 2025-06-28
Independent practitioner's limited assurance report - 港铁 pwc Independent practitioner's limited assurance report To the board of directors of MTR Corporation Limited Limited Assurance Conclusion Based on the procedures we have performed and the evidence we have obtained, nothing has come to our attention that causes us to believe that the Company's Identified Sustainability Information for the year ended December 31, 2014 is not prepared, in all ... https://www.mtr.com.hk/en/corporate/sustainability/2014rpt/images/chart/Limited_assurance_opinion_MTR_2014.pdf - 2025-02-08
MTR Mobile - FAQ MTR Mobile 全新面貌矚目登場！No. Each Octopus can only carry a maximum of one reward of free ride or ride offer at any time, which must be used for your next ride on the same day. If you want to collect multiple free rides or ride offers, you may prepare a corresponding number of Octopus cards and repeat the login and collection process at the Digital Service Kiosk. https://www.mtr.com.hk/mtrmobile/en/general/faq/redeem/ - 2025-06-29
MTR > Monthly Pass With the Monthly Pass, not only will you enjoy unlimited rides between designated stations within the valid month, you will also get a 25% discount# off the normal fare for journeys connecting to or from non-designated stations. https://www.mtr.com.hk/en/customer/tickets/monthly_pass_extra.html - 2025-06-27
MTR > MTR Railway Network The MTR has been providing a safe, reliable and efficient way to get around Hong Kong since 1979. In December 2007, the operations of MTR and Kowloon-Canton Railway Corporation have been merged to form one of the most efficient and far-reaching railway networks in Asia. https://www.mtr.com.hk/en//customer/services/our_network_introduction.html - 2025-07-02
MTR > Tenders & Contracts MTR Corporation Limited invites qualified contractors to express their interest in tendering for the provision of platform screen doors (PSD) for the new Platform 4 at Airport Station (AIR). https://www.mtr.com.hk/en/corporate/tenders/C5530-20E.html - 2024-08-29
MTR > Home Customer Service Service Performance Item Train Service Delivery Passenger Journeys on Time Train Punctuality Train Reliability (Train Car-km per train failure causing delays 5 mins) Ticket Reliability (Smart ticket transactions per ticket failure) Add Value Machine Reliability (At applicable stations) Ticket Machine Reliability Ticket Gate Reliability Light Rail Platform Octopus Processor ... https://www.mtr.com.hk/archive/en/pdf/MTR_Pledge.pdf - 2025-06-09
MTR Mobile - 登記步驟 MTR Mobile 全新面貌矚目登場！主頁 最新功能 最新優惠 MTR分 交通 港鐵商場 車站商店 港鐵網上商店 常見問題 https://www.mtr.com.hk/mtrmobile/ch/mtrpoints/register/ - 2025-06-28
