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Redeeming Points
  1. Where can I find out what I can redeem?

You may click here or follow the steps below to view the rewards on MTR Mobile:

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Select "Redeem" on homepage
Various rewards for you to choose
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  1. How do I change the gift selected for redemption?

Once selected, the gift cannot be changed. You need to pick up the gift at the designated location according to the selected gift.

  • Redeeming MTR Free Rides or Ride Offers
  1. How do I collect free rides or ride offers?
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Select "Redeem" on MTR Mobile homepage
Select free ride reward
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  1. Where can I collect my free rides or ride offers?

You need to add the received free ride or ride offer to your Octopus through the following three methods before the redemption period expires and use it on the next ride on the same day, otherwise the redemption will be automatically cancelled, all points will be forfeited and will not be reissued.

Digital Service Kiosk
Collect the free ride or ride offer at a designated Digital Service Kiosk (excluding the ones in Lo Wu Station, Lok Ma Chau Station, Hong Kong Station and inside Mei Foo Station's paid area). You may select here to watch the collection process.
Octopus App
Collect the free ride or ride offer via Octopus App. Please download and log in to the latest version of MTR Mobile and Octopus App in advance. Also, prepare the physical Octopus you wish to collect the offer. You may choose to collect the free ride or ride offer with the Smart Octopus on your mobile device (including iPhone or Apple Watch, Samsung Pay or Huawei Pay). You may click here to watch the collection process.
  1. Can I use the Smart Octopus on my mobile device to collect rewards of free ride or ride offer?

Yes. If you choose to collect free ride or ride offer via Octopus App, you can use the Smart Octopus on the mobile device (including iPhone or Apple Watch, Samsung Pay or Huawei Pay). Before collection, remember to download and log in to the latest version of MTR Mobile and Octopus App. Follow the steps of collection via Octopus App and choose the Smart Octopus on your mobile device under "Select card for collection" to complete the process. You may click here to watch the collection process.



Android phone Smart Octopus collection:
You may choose the Smart Octopus to collect ride offer and complete authorisation using the respective authentication method of your phone. The ride offer will then be added to the Smart Octopus automatically and a confirmation will be displayed.



iPhone or Apple Watch Smart Octopus collection:
Please make sure you have a registered and log in to your account on the Octopus App with the Smart Octopus before collecting the ride offer. On the "Collect Ride Offer" page, select the Smart Octopus and complete authorisation with the respective authentication method of your mobile device. The ride offer will then be automatically added to the Smart Octopus and a confirmation will be displayed.



When the prompt message shown in the photo appears during collection, the ride offer has not been added to the Smart Octopus. Please log in to your account of Octopus App with the Smart Octopus before collection. (Illustration for reference only)

 
  1. Can an Octopus receive multiple rewards of free ride or ride offer at the same time, then automatically apply one each time I ride?

No. Each Octopus can only carry a maximum of one reward of free ride or ride offer at any time, which must be used for your next ride on the same day. If you want to collect multiple free rides or ride offers, you may prepare a corresponding number of Octopus cards and repeat the login and collection process at the Digital Service Kiosk.

  1. I lost my linked Octopus, can I still use the rewards of free ride or ride offer in my account?

If you have redeemed a reward of free ride or ride offer to be collected at a Digital Service Kiosk but have not collected it: Yes, you can log in to your MTR Mobile account at a Digital Service Kiosk, then add the free ride or ride offer to another Octopus. Please also be reminded to link your new Octopus to enjoy earning points with MTR rides.



If you have redeemed a reward of free ride or ride offer to be collected at an MTR Customer Service Centre but have not collected it: Yes, but you need to link another valid Octopus to your MTR Mobile account at a Digital Service Kiosk before collecting your free ride or ride offer stored in your account at a Customer Service Centre.



If you have already collected your free ride or ride offer via Digital Service Kiosk, Customer Service Centre or Octopus App:Please report the lost Octopus and call the "MTR Points" Service Hotline at 2993 4375 (Service hours: Monday to Sunday, 8:30 am to 10 pm) for follow-up.

  • Pay with Points at MTR e-Store
  1. How do I shop at MTR e-Store with points?
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Add the favourite items in shopping cart and click "Checkout"
Click "Convert Now" under Order Summary in Shopping Cart page
Slide or input amount of converted MTR Points and click "Confirm"
The net payment amount will be updated after deducting the converted MTR Points, click "Proceed to Checkout" to complete payment
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  1. Is there any cap on using MTR Points for payment settlement?

You can convert MTR Points amount equivalent to up to 30% of payment amount of a single transaction or available Points at your account, whichever is lower.

  1. Why can't I use my MTR Points to offset payment?

The reasons for failed to use MTR Points to offset payment:

  • You haven't logged in to MTR Mobile registered account before making purchase and payment;
  • There are insufficient MTR Points;
  • The inputted amount of converted MTR Points exceed 30% of payment amount

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