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Earning Points
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  1. How long does the "MTR Points" programme last?

The promotional period of the "MTR Points" programme is from 6 May 2022 until 31 October 2022. Upon successful registration of MTR Mobile Account, you can earn points from taking MTR ride with linked Octopus, registration of your receipts of purchases from designated MTR Malls or MTR Shops in stations, purchasing at MTR e-Store and Airport Express tickets and Tourist Tickets after logged into MTR Mobile.

Any unredeemed "MTR Points" will be forfeited and deleted by 3 November 2022 (Points Redemption Period). You may also check the latest promotional offers through MTR Mobile.

  1. Ride and Ticket Purchase
  • Use Octopus to ride
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  1. How do I earn points using Octopus to ride? Where are the eligible locations?

You can simply input the Octopus number to link up your Octopus during the registration process for MTR Mobile account. On the same day, you can use the Octopus to take the MTR, Airport Express, Light Rail or MTR Bus (excluding High Speed Rail). The paid fare will automatically acquire MTR points.

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  1. Which Octopus should I use to register?

You can link your account with a frequently used Octopus without purchasing another one. Each Octopus can only be linked to one account to earn points. If the linked Octopus is used to link to another new account, the old account cannot continue to be used to earn MTR points with that Octopus.

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  1. How to link Octopus to earn points?

You can simply input the Octopus number to link up your Octopus during the registration process for MTR Mobile account. If you need to change the previously linked Octopus, you need to go to a Digital Service Kiosk in designated MTR stations or link the Octopus through the Octopus App. Please click here for the steps in detail.

  • Use QR Code Ticket to ride
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  1. Are MTR rides taken with QR Code Ticket eligible for MTR Points?

If you are an MTR Mobile registered user with MTR Mobile linked to an account of dedicated e-payment sources, you can earn MTR points for every ride using the QR code on MTR Mobile. No MTR Points will be granted to rides taken with QR Code Ticket directly through third party electronic payment portal.

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  1. How to register for QR Code Ticket?

For first-time registration of QR Code Ticket, you have to link your MTR Mobile account with an account of dedicated e-payment sources. Please click here for the detailed steps.

  • Purchasing Monthly Pass Extra
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  1. Where can I purchase the Monthly Pass Extra? Can I earn points as well?

Registered MTR Mobile users can purchase the Monthly Pass Extra and add it to the linked Octopus through the following channels to earn points:

Designated MTR Customer Service Centre
Click here to view the sales outlets
Purchase via MTR Mobile
Click here to know how to purhase
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  1. I bought my Monthly Pass Extra before registering an MTR Mobile account, can I still earn points from it? How are the points that can be earned calculated?

You may still earn MTR points on a pro rata basis, but you must link your Octopus to your MTR Mobile account before the second last day of the month. Refer to the following examples:

Earn
 
  • Purchasing Sheung Shui/Wu Kai Sha–East Tsim Sha Tsui Monthly Pass Extra (HK$485)
  • The promotion period starts 4 November 2020
Register for MTR Mobile Account (with linked Octopus encoded with Monthly Pass Extra) Purchase Monthly Pass Extra encoded to Linked Octopus Entitlement Period to earn MTR Points MTR Points earned (based on Original price)
On or before 4 November
(Octopus linked on 15 November)
3 November 4 to 30 November
(i.e. Promotion starts on 4 November)
$485 x 27/30 x 5* =2,182.5 points
On or before 4 November
(Octopus linked on 30 November)
3 November
(valid for November)
Not Applicable in November Not Applicable
On or before 4 November
(Octopus linked on 30 November)
3 December (valid for December) Full month of December
(i.e. 1 to 31 December)
$485 x 31/31 x 5* =2,425 points
1 December
(Octopus linked on 10 December)
3 December Full month of December
(i.e. 1 to 31 December)
$485 x 31/31 x 5* =2,425 points
10 December
(Octopus linked on 15 December)
3 December 10 to 31 December $485 x 22/31 x 5* = 1,720.97 points

* "Basic Point Earning Ratio" is HK$1 = 5 points

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  1. Can I earn points from purchasing Disneyland Resort Line Monthly Pass?

Yes.

  • Purchasing MTR City Saver
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  1. How do I earn points from purchasing MTR City Saver?
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Step 1 Step 2 Step 3
After purchasing MTR City Saver, select "Earn" on homepage
Select "Ride", then select "Register MTR City Saver"
Enter the MTR City Saver number and purchase date to register (a maximum of seven tickets can be registered)
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Step 1 Step 2 Step 3
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  1. Can I register to earn points for MTR City Saver purchased before registering my MTR Mobile account?

Any MTR City Saver purchased within the promotion period can be registered to earn points. Each account may register up to a maximum of seven tickets, and each Saver can only earn points once.

  • Purchasing Airport Express tickets/other tourist tickets
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  1. Can I earn points from purchasing Airport Express tickets or other tourist tickets?

Users who have registered for MTR Mobile can earn points by purchasing any Airport Express tickets, Tourist Day Pass, or Tourist Cross-boundary Travel Pass via MTR Mobile after logging in. The steps are simply as follows:

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Step 1 Step 2
Log in to MTR Mobile and select "Buy Tickets" on homepage or transport
Select "Airport Express" or "Others", and points will be earned upon purchase
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Step 1 Step 2
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  1. Why can't I earn points when I purchase Airport Express tickets or other tourist tickets on the MTR website?

The MTR Points programme is only applicable to MTR Mobile users. Therefore, registered users must purchase Airport Express tickets or other tourist tickets after logging in to MTR Mobile to earn points.

  • Using Single Journey Tickets
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  1. How do I earn points with Single Journey Tickets?

Sorry, you cannot earn points with Single Journey Tickets in the meantime.

  1. MTR Malls and MTR Shops
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  1. How do I know which shops allow me to earn MTR points from my purchases?
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Step 1 Step 2
Select " Malls" or "Station Shops" and select the type of shops you want to view
If "1x" is displayed in the lower right corner of the shop, it means that the shop allows you to earn points, and you can earn the equivalent amount of points from your eligible purchases there
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Step 1 Step 2
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  1. How do I earn points after spending at MTR Malls/MTR Shops?

You can choose to use the Self-earn function on MTR Mobile to earn "MTR Points" by registering eligible purchases within 30 days of purchase or within the promotion period (whichever is earlier). The steps are simply as follows:

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Step 1 Step 2 Step 3 Step 4
After spending at MTR Malls/MTR Shops, select "Earn" on homepage
From "Shop & Dine", select "Self-Earn"
Enter the following details from the receipt:
  • Spending Locations (MTR Malls/MTR Shops)
  • Merchant
  • Receipt Date
  • Receipt No.
  • Electronic Payment Amount (spend over HK$200 at MTR Malls and over HK$50 at MTR Shops are required respectively)
Submit after uploading the receipt and payment slip. Each registration accepts uploads of one shopping receipt and one electronic payment slip. Multiple purchase receipts/electronic payment slips are not accepted (i.e. receipts cannot be combined).
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Step 1 Step 2 Step 3 Step 4
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  1. I can't earn points for my receipt, why?

The reasons for rejected registration may be due to the following reasons:

  • The uploaded picture is not clear.
  • The receipt has been uploaded before.
  • Cash payment receipts are not eligible.
  • The receipt has expired (i.e. over 30 days from the date of issue of the receipt).
  • The purchase has failed to meet relevant spending requirements, such as payment using stored value cards, coupons or cash coupons, or purchases of stored-value cards, coupons or cash coupons, etc.
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  1. Can I earn "MTR Points" from purchases made from or of stored value cards, coupons or cash coupons?

The amount on cash coupons cannot accumulate MTR points. After deducting the face value of the cash coupon, the net electronic payment must meet the related spending requirements in order to be entitled to MTR points, and points are calculated based on the net payment amount.

  1. Spend at MTR e-Store
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  1. How do I earn points after spending at MTR e-Store?
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Log in to MTR Mobile and select 'e-Store' on homepage Pick your favourite product(s) at MTR e-Store Add selected item(s) to shopping cart, follow the instruction to proceed payment, and
                                                points will be earned upon purchase
Log in to MTR Mobile and select "e-Store" on homepage
Pick your favourite product(s) at MTR e-Store
Add selected item(s) to shopping cart, follow the instruction to proceed payment, and points will be earned upon purchase
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Log in to MTR Mobile and select 'e-Store' on homepage Pick your favourite product(s) at MTR e-Store Add selected item(s) to shopping cart, follow the instruction to proceed payment, and
                                                    points will be earned upon purchase
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  1. Why can't I earn points when I make purchase at MTR e-Store?

The MTR Points programme is only applicable to MTR Mobile users. Therefore, registered users must log in to MTR Mobile before completing payment at MTR e-Store to earn points.

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