Our KPIs
We have developed a set of KPIs, consisting of short-, mid- and long-term initiatives, to gauge and drive our performance under the three Environmental and Social Objectives.
For details, please select the respective Environmental and Social Objectives.
Social Inclusion
Universal Basic Mobility
Safe
Conduct focus groups with staff to capture perspectives on the implementation of Corporate Strategic Safety Plan in 2026
Universal Basic Mobility
Accessible
100% of our new stations will be accessible:
- 100% Barrier Free Entrances
- At least 2 wide gates per Automatic Fare Collection array
- At least 1 washroom block with accessible toilet
- At least 1 Baby Care Room
Universal Basic Mobility
Accessible
Complete the in-station navigation function for visually impaired in our heavy-rail network and launch a new function to support inclusive travel in MTR · Care App in 2027
Universal Basic Mobility
Affordable
No less than 1 million average daily passenger trips will benefit from fare concessions in 2026
Diversity & Inclusion
Diversity
Continue to diversify our workforce by recruiting 10% of our interns from PwD or ethnically diverse background in 2026
Diversity & Inclusion
Inclusion
Commit to enhance our workplace inclusion by:
- Upgrading passenger lifts, providing accessible toilet, and installing tactile guide paths in our office buildings from 2026 to 2030
- Prioritising 1-2 medium- to long-term follow up actions from our D&I survey with reference to the results of the Employee Engagement Survey 2025
Equal Opportunities
Fair Access
10 secondary schools with diverse student bodies will be reached out for career sharing/ job shadowing/mentoring in 2026
Equal Opportunities
Fair Access
250,000 people will benefit from our community programmes and volunteering projects from 2026 to 2028
Equal Opportunities
Fair Access
Over 30%* of our managed residential properties will collaborate with other partners for meal preparation for people in need by 2026
Advancement & Opportunities
Employees
Employment Opportunities
Continue to grow and connect with our communities by providing 200+ employment and pre-employment opportunities for young talents in 2026
Employees
Continuous Learning
Ensure continuous development by providing at least 5 learning days to employee on average annually
Employees
Foster Wellbeing
Continue to foster a culture of holistic wellbeing through collaborative efforts between HR and L&G across the employee wellness pillars by carrying out planned activities and regular awareness initiatives in 2026 (at least 10 wellness related activities/events) to support employees’ physical and mental wellbeing in line with the Corporate Safety strategy
Employees
Foster Wellbeing
Over 65%* of our managed residential properties will sign the Heart Caring Charter and organise wellness activities to promote healthy lifestyles for our employees by 2026
Business Partners
Green Procurement
HK$300 million and 2.2% annual expenditure will be spent on green procurement in 2026
Business Partners
Supplier Management
Implement & communicate Sustainable Procurement Policy and Supplier Code of Conduct in Q1 2026
Business Partners
Supplier Management
Conduct 10 supplier ESG assurance reviews and annual Supplier ESG Survey in 2026
Future Skills & Innovation
Collaborate with Secondary School
Collaborate with local schools to deliver programs that support advancement opportunities for 10,000+ secondary students from 2026 to 2030, with mentorship for at least 3 “‘Train’ for Life’s Journeys 2.0” projects with "Proof-of-Concept” potential
Future Skills & Innovation
Partner with Universities
Partner with university and offer opportunity for student-researchers to conduct at least one AI/digital related project that will provide scalable solution and measurable outcome
Future Skills & Innovation
Support Start-ups
Continue to foster innovation by investing HK$300 million+ in startups from 2026 to 2029
Greenhouse Gas Emissions Reduction
Carbon Emissions
Carbon Emission Reduction
Align with HKSAR government directive and strive to achieve carbon neutrality by 2050
Carbon Emissions
EV Infrastructure
Strengthening our commitment to carbon emissions reduction in our transport network and enhancing our EV infrastructure by:
- Introducing at least 30 e-buses by 2026
- Introducing at least 30 electric vans and working vehicles in 2026
- Developing an EV charging network plan for our working vehicles by 2027
- Installing 450+ additional EV charging stations across office buildings, malls and station carparks by 2027 (baseline: as of 2025)
Carbon Emissions
Low-carbon Lifestyle
Over 74,000 people will actively participate in our low-carbon initiatives, engaging in actions that promote sustainable lifestyles and reinforce a culture of environmental responsibility in 2026
Carbon Emissions
Low-carbon Lifestyle
Over 65%* of our managed residential properties will collaborate with other partners to promote green lifestyles to our residents in 2026
Clean Energy & Energy Efficiency
Renewable Energy
Increase generation of renewable energy by installing 2 additional solar PV systems in 2026
Clean Energy & Energy Efficiency
Energy Efficiency
20% chiller energy saving expected after completing Batch 2 chiller replacement project in our stations by 2026
Clean Energy & Energy Efficiency
Energy Efficiency
Identify energy-saving opportunities for trial through:
- Energy audit for the common areas and develop energy saving plan for over 65%* of our managed residential properties by 2026
- Pilot programme for retro-commissioning in 6 shopping malls to determine energy-saving opportunities by 2027
Waste Management
Customer Engagement
Full launch for Digitisation of Passenger Information in station concourse and Customer Service Centres in 2026-2027
Green and Low Carbon Designs
Staff Involvement
Conduct a staff campaign to promote waste reduction in 2026
Green and Low Carbon Designs
Green Design and Delivery
100% future new stations & new residential development projects in Hong Kong will aim to attain BEAM Plus New Buildings Gold or above certification
Green and Low Carbon Designs
Green Design and Delivery
Conduct research and evaluation performance on at least 2 new green solutions in new railway projects in 2026
Green and Low Carbon Designs
Preserving Biodiversity
Complete wetland construction for Northern Link Mainline project in 2026
Note*: Number of managed residential properties increased from 57 in 2024 to 65 in 2026
MTR’s Environmental and Social Objectives
Our Plan to Keep Cities Moving Sustainably
Our corporate purpose, “Keep Cities Moving”, drives us to connect and grow communities with inclusive, innovative and sustainable services. We have set forth three Environmental and Social Objectives which are both material to our business and society.
Social Inclusion
Universal Basic Mobility
We commit to providing access to a safe, affordable, accessible and sustainable transport system for all and ensuring our fare and other concessions target those who need them the most.
Read moreDiversity and Inclusion
We commit to eliminating discrimination in our practices and policies and to increasing the diversity of our workforce.
Read moreEqual Opportunities
We commit to helping excluded and underserved populations access their fair share of opportunity.
Read moreAdvancement & Opportunities
Employees
We commit to helping employees grow personally and professionally through learning and opportunities for career advancement, and to fostering their well-being.
Read moreBusiness Partners
We commit to enhancing and rewarding the environmental, social and governance performance of our supply chain and increasing our spend on green procurement.
Read moreFuture Skills and Innovation
We commit to collaborating with local schools and universities, as well as startups and the technology ecosystem to foster innovation.
Read moreGreenhouse Gas Emissions Reduction
Carbon Emissions
We commit to integrating low-carbon measures into our policies, strategies and planning as well as strengthening our resilience and adaptation to climate-related risks.
Read moreClean Energy & Energy Efficiency
We commit to adopting suitable energy efficiency measures in our operations and increasing the generation of renewable energy.
Read moreWaste Management
We commit to reducing waste at source, increasing our recycling rates and upcycling our waste.
Read moreGreen and Low-carbon Designs
We commit to developing sustainable infrastructure with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies.
Read more